can't enter house

I can't seem to enter my row house in Resolute. First I was stuck in the door. It was like I was stuck on a step, I logged out and in and now I am stuck in the second floor waist high. I used /stuck to leave but still have the problem of not being able to enter my house.

 

If possible could you use the /bug chat command at your house and paste the copied information as a response? It'll give us useful information for us to be able to investigate this issue further.

 

2/25/2016 5:32 PM
Title: Can't enter house
Reproduction Rate:
Blocker? Can't enter my property at all
Details: I'm having the same problem with my tax-free row lot in Lux Sanctuary. Only the items in the outside are loading and I can't enter the property at all. I was able to bind and recall to it however.
Steps to Reproduce: Can't try and reproduce, I tried logging off and back on a few times. Same problem persisted.
User Specs:
OS: Windows 8.1 (6.3.0) 64bit
CPU: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4) System RAM: 16265
GPU: Intel(R) HD Graphics Family GPU RAM: 912
SotA.EarlyAccess.Win.64.382.Date.02.25.16
Area: POT_forest_metropolis_01_template
Loc: (-238.8, 75.0, 244.4)

 

Same here:
2/25/2016 11:56 PM
Title:
Reproduction Rate:
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
CPU: AMD Phenom(tm) II X4 955 Processor (4) System RAM: 16381
GPU: NVIDIA GeForce GTX 960 GPU RAM: 1969
SotA.EarlyAccess.Win.64.382.Date.02.25.16
Area: Novia_R6_City_StormsReach
Loc: (-10.5, 24.9, -35.4)

Can't enter my lot at all.

 

I was able to enter, but I had left to go do something out of game and came back 10 minutes later. Everything had loaded and I got inside. When I left the scene and came back I was having the same problem again tho.

 

Same issue on all my houses I try. Unable to enter through the door.

 

same here:

2/25/2016 11:53 PM
Title:
Reproduction Rate:
Blocker?
Details: chat
Steps to Reproduce:
User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8) System RAM: 32699
GPU: NVIDIA GeForce GTX 970 GPU RAM: 4008
SotA.EarlyAccess.Win.64.382.Date.02.25.16
Area: Novia_R7_City_Aerie
Loc: (99.0, 31.9, 75.8)

 

I had the same issue last night. I logged into the game in my row house in Ardoris, walked out, then when I returned I was unable to pass through the invisible barrier at the door. As mentioned above it seemed like I was stuck on a step so I tried jumping over it to no avail.

 

fwiw, since the house in question for me was empty I unclaimed and reclaimed it to see if that'd work...no luck :-(

 

02/26/2016 15:07
Title: same problem...
Reproduction Rate:
Blocker? kinda.
Details: Cannot enter house. Can edit permissions, add ppl etc... just can't go it. Also... looking through the door I don't see any of my house decorations.

Edit to add: relogging fixed it.
Steps to Reproduce:
User Specs:
OS: Mac OS X 10.11.3
CPU: Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz (8) System RAM: 16384
GPU: Intel Iris Pro OpenGL Engine GPU RAM: 1024
SotA.EarlyAccess.OSX.64.384.Date.02.25.16
Area: Ardoris
Loc: (-32.7, 59.3, -156.7)

 

Well, next day and I still have the same problem with not being able to enter my tax free row house in Resolute. I did take some different actions today, I changed the house but still no good, then since all my stuff is in the bank now anyway I unclaimed the lot and reclaimed it still no help the invisible barrier remains. I even tried adding myself to the permissions list but just got an error message. Please help. Thanks

 

@Attenwood same issue for me

p.s. I had been through all the same steps as tomelectric.
I also logged off and back on there was no change. I still have an invisible wall in my doorway.

3-story wood and plaster row house

2/28/2016 11:52 AM
Title: can't enter house
Reproduction Rate:
Blocker? y
Details: can't enter Ardoris row house. Place before r27. Attempted to unclaim and reclaim same lot. still canbnot enter. door appears open, but invisible wall prevents access through threshold.
Steps to Reproduce:
User Specs:
OS: Mac OS X 10.11.3
CPU: Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz (4) System RAM: 8192
GPU: Intel Iris OpenGL Engine GPU RAM: 1024
SotA.EarlyAccess.OSX.64.385.Date.02.26.16
Area: Ardoris
Loc: (125.3, 54.4, -308.5)

 

@Gadfrey Zukes @tomelectric @Dirk Hammerstrike @Solazur @Yetok @Draugon Erynor @Adam Crow @curt This appears to be as a result of a new system that has been implemented that blocks access to lot properties that have not fully loaded their decorations. If decorations aren't fully loaded, access to the lot will be blocked via an invisible wall. This was done to avoid issues of players getting stuck on/inside of decorations that had failed to load in, such as getting stuck in a wall that popped into existence. This process should only take several seconds to finish though... May I request to see if setting your video settings to lower qualities and possibly unchecking "aggressive decoration loading" in the video menu to see if this resolves this issue?

If it does not, please report back for me to escalate the issue further. For the moment, I will bring it to the team's attention that players are observing this issue occurring. Thank you all for reporting!

 

Only saw it the first time logging in R27, I haven't seen the issue again since.

 

Thanks for the update. Will be keeping an eye on this for other input as it appears others may be seeing this issue as well.

 

I'll try tomorrow, but I have like 5 items in it. a painting, a bookshelf and maybe a couple of lights possibly the puzzle box and box of plenty.

 

Here's what's happening to me (similar to others) as of five minutes ago, for my row house in Ardoris. I have two chests and one trunk, plus my vendor, and nothing else in or on the property.



I already had aggressive decoration loading UNCHECKED, but I tried it with both checked and unchecked, and it made no difference, for me.

 

What is your /loc? This appears different than expected as I see items loaded. Typically with the issue I specified above, you wouldn't even be able to get onto the lot, let along the door. The door resembles more of a locked door/permissions issue... If that's the case, even I wouldn't be able to get in if I tried.

 

It's not a permissions problem. I own this house, and it worked fine in R26.
It's in Ardoris, here:
Loc: (164.9, 53.0, -223.7)

The bug is also persistent across logins separated by several hours. Also, the door is not locked.

 

That video shows exactly what happens to me as well.

I did try setting video to "fastest" - and have all checkboxes off except 'full-screen'. no difference. tried with unchecked and checked 'cull deco' and 'agressive load' options, but issue persists.

I have no decorations in the house, as I unclaimed and reclaimed it all the first time it happened to see if that would clear the issue. So now I have a 3 storey wood and plaster on my Ardoris claimed lot with no decorations and I get the same behaviour...invisible barrier in my doorway that cannot be crossed. New /bug report below


2/28/2016 11:06 PM
Title: invisible wall blocks entry to row house
Reproduction Rate: 100%
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Mac OS X 10.11.3
CPU: Intel(R) Core(TM) i5-4258U CPU @ 2.40GHz (4) System RAM: 8192
GPU: Intel Iris OpenGL Engine GPU RAM: 1024
SotA.EarlyAccess.OSX.64.385.Date.02.26.16
Area: Ardoris
Loc: (130.2, 54.5, -309.6)