FAQ

What is Shroud of the Avatar: Forsaken Virtues?

Shroud of the Avatar: Forsaken Virtues is a computer role playing game created by Lord British (aka Richard Garriott), creator of the genre defining Ultima series of computer games, and Starr Long, director of Ultima Online. It combines the rich story of the single player Ultimas with the deep multiplayer experiences of Ultima Online.

 

How do I play Shroud of the Avatar?

You can download the game client or link to your Steam account from the Game Client/Steam tab. Once the game is downloaded, log in using your account credentials and begin your journey! Check out the Player Guide for game play instructions and information.

 

I’m currently playing on the Free Trial. How do I purchase game access?

While you don’t need to make any purchases to play SotA, in order to access certain game features (including Offline Mode, the use of Vendors, progressing beyond Level 50, and owning property), you will need to purchase game access. You can also purchase a Bundle in the Store, which will grant you game access, along with other in-game rewards!

 

What are the System Requirements for Shroud of the Avatar?

Windows

Minimum:

  • OS: Windows 7 64 bit or newer
  • Processor: Quad Core 2.4 GHz or faster
  • Memory: 8 GB RAM
  • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: Quad Core 2.8GHz or faster
  • Memory: 12 GB RAM
  • Graphics: DirectX11 Compatible AMD Radeon R9 / NVIDIA GeForce GTX 1070
  • Hard Drive: SSD

Mac OS X

Minimum:

  • OS: 10.8.5 (Mountain Lion) or newer
  • Processor: Quad Core 2.4 GHz or faster
  • Memory: 8 GB RAM
  • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: 2.4 GHz Intel Core 2 Duo (Dual-Core)
  • Memory: 12 GB RAM
  • Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
  • Hard Drive: SSD

SteamOS + Linux

Minimum:

  • OS: Ubuntu 10.10 or newer officially but most linux flavors supported
  • Processor: Quad Core 2.4 GHz or faster
  • Memory: 8 GB RAM
  • Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: Quad Core Processor 2.8GHz or faster
  • Memory: 12 GB RAM
  • Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
  • Hard Drive: SSD

Besides the system specification to run the game, the following firewall ports must be open for the Launcher and Game Client to run properly.

Launcher:

  • TCP 5074
  • UDP 3544
  • UDP 6881

Game Service:

  • UDP 5054
  • UDP 5055
  • UDP 5056
  • UDP 5057
  • UDP 5058
  • UDP 5059

How do I redeem my Steam Key?

  • Go to the Game Client/Steam tab on your Account Page.
  • You will see a box on the right side labeled “Play SotA through Steam”. Click on the link that reads “…click here to redeem an access key by signing in through Steam!“
  • You’ll be instructed to Sign in through Steam NOTE: Make sure you are signing into the correct Steam account! Steam does not support unlinking if you make a mistake here!
  • Click the “Allow” button to redeem and activate the SotA key on your Steam account
  • You’ll see a SotA “Congratulations” message confirming successful Steam activation. Click the “account page” link to return you to your SotA Account Page.
  • Return to the Game Client/Steam tab to confirm that the “Play SotA through Steam” box now states that your Steam access key has been redeemed and displays the Steam Account it is associated with.
  • You will need to launch your Steam desktop client to see Shroud of the Avatar in your Steam Library
  • Select Shroud of the Avatar in your Steam Library and click on “INSTALL”
  • Follow the Steam installation instructions and once the download is complete you will be able to launch SotA from Steam.

Please note that once a SotA account is linked to a Steam account, it cannot be unlinked.

 

How do I link my Kickstarter Account to my Shroud of the Avatar account?

Be sure to have your Kickstarter email address handy.

  • To find your Kickstarter email address, go to Kickstarter.com and login
  • In the upper right-hand corner, click “Me” for a menu drop down
  • Choose “My Profile” under “My Account
  • Choose “Edit My Profile” in the upper-right corner
  • Change to the “Account” tab
  • Make note of this email address

Create and access an account at www.shroudoftheavatar.com:

  • Register for an Account on the official website, if you have not already done so.
  • Login to the website using your new official website Account.
  • Follow the instructions and email confirmation requests on this page.
  • That’s it, you’re done!

I have other questions! Where do I direct them?

For game play questions, please check the Player Guide. To report bugs or provide feedback, feel free to post in the Forums. For everything else, you can contact us at support@portalarium.com