FAQs

FAQ

GENERAL

BACKERS

KICKSTARTER & PLEDGES

HOUSING

PLAYER OWNED TOWNS


>> GENERAL FAQ

What is Shroud of the Avatar: Forsaken Virtues?

Shroud of the Avatar: Forsaken Virtues is a computer role playing game created by Lord British (aka Richard Garriott), creator of the genre defining Ultima series of computer games, and Starr Long, director of Ultima Online. It combines the rich story of the single player Ultimas with the deep multiplayer experiences of Ultima Online.

When will Shroud of the Avatar be available?

Shroud of the Avatar is currently available for Early Access Testing for all Adventurer level pledges and above, and all Shroud of the Avatar: Forsaken Virtues game access pass holders and above. The estimated launch date is 2017. Please note, however, that all dates are estimates and subject to change due to the complexities of development.

What platforms will Shroud of the Avatar be available on?

Shroud will be launched on Windows (preferred), Mac OS, and Linux. Shroud of the Avatar is also available to purchase, download, and play in all three platforms via Steam.

What are the System Requirements for Shroud of the Avatar?

Windows

Minimum:

  • OS: Windows 7 64 bit or newer
  • Processor: Intel Core 2 DUO 2.4 GHz / AMD Athlon X2 2.7 GHz
  • Memory: 8 GB RAM
  • Graphics: DirectX11 Compatible ATI Radeon HD 3870 / NVIDIA 8800 GT / Intel HD 4000 Integrated Graphics
  • DirectX: Version 10
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: Quad Core Processor 2.4GHz or faster
  • Memory: 12 GB RAM
  • Graphics: DirectX11 Compatible AMD Radeon R9 / NVIDIA GeForce GTX 1070
  • Hard Drive: SSD

Mac OS X

Minimum:

  • OS: 10.8.5 (Mountain Lion) or newer
  • Processor: 2.2 GHz Intel Core 2 Duo (Dual-Core)
  • Memory: 8 GB RAM
  • Graphics: ATI Radeon HD 3870 / NVidia Geforce 640M
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: 2.4 GHz Intel Core 2 Duo (Dual-Core)
  • Memory: 12 GB RAM
  • Graphics: ATI Radeon HD 5870 / NVidia Geforce GTX 775M
  • Hard Drive: SSD

SteamOS + Linux

Minimum:

  • OS: Ubuntu 10.10 or newer officially but most linux flavors supported
  • Processor: Intel Core 2 DUO 2.4 GHz / AMD Athlon X2 2.7 GHz
  • Memory: 8 GB RAM
  • Graphics: ATI Radeon HD 3870 / NVIDIA 8800 GT / Intel HD 4000 Integrated Graphics
  • Network: Broadband Internet connection (Not required for Offline Mode)
  • Hard Drive: 22 GB available space

Recommended:

  • Processor: Quad Core Processor 2.4GHz or faster
  • Memory: 12 GB RAM
  • Graphics: AMD Radeon R9 / NVIDIA GeForce GTX 1070
  • Hard Drive: SSD

Besides the system specification to run the game, the following firewall ports must be open for the Launcher and Game Client to run properly.

Launcher:

  • TCP 5074
  • UDP 3544
  • UDP 6881

Game Service:

  • UDP 5054
  • UDP 5055
  • UDP 5056
  • UDP 5057
  • UDP 5058
  • UDP 5059

What is required in order for me to log in and play? Are there special requirements for getting access to the Early Access tests?

In order to log in and play Shroud of the Avatar, a player must have purchased game access through our Bundle or have a First Responder pledge or higher. You also have game access with a Steam Early Access Purchase.

Are there any ways to try the game before purchasing access?

We periodically open our game client to Free Trial access. You must have created an account on our website to be allowed temporary access. The Free Trial experience restricts many aspects of gameplay that would impact the multiplayer experience, including being able to claim/access Player Housing, use Player Vendors, Trade, or benefit from the PVP ransom/reward system. Once the Free Trial play window has expired, access will again be restricted. Free Trial character content and progress is not persistent and may be subject to periodic removal if full Game Access is not purchased.

Is this an Ultima sequel?

This is NOT an “Ultima” game or “Ultima Online” mmorpg, as these are trademarked by Electronic Arts. We are creating a new world for Shroud of the Avatar, which will adhere to the design principles that all of Richard’s games adhered to. Please read the series of Developer Blogs, “What is a Lord British Ultimate RPG”, for more details.

Who is Lord British?

Lord British is the pseudonym of Richard Garriott, the award winning designer and creator of the Ultima franchise which was first introduced in 1980 with Ultima 1. He went on to produce another eight single player Ultimas and the genre defining Ultima Online in 1997. In 2006 he was elected into The Academy of Interactive Arts and Sciences Hall of Fame and given a Lifetime Achievement Award at the Game Developers Choice Awards.

Will this be an MMO?

Shroud of the Avatar is a new form of online role playing game we are calling a Selective Multiplayer Game. This will allow players to choose how they want to play. Play options will include single player offline, single player online, friends-only online, or open multiplayer online. For players who play in the default open multiplayer, Shroud of the Avatar will feel very much like a traditional MMO. However, Shroud of the Avatar also includes a full single player story crafted by Richard Garriott and Tracy Hickman, best known for his bestselling Dragon Lance series of books.

Are offline characters and online characters separate?

For Episode 1, offline characters are completely separate from online characters. Offline characters can never migrate to the online space, and vice versa. Offline and online characters on the same account cannot share any content.

If I’m playing just in offline mode, can I get everything that online players have access to?

All content in Online Mode is also available to players in Offline Mode. You will still have to earn enough gold or obtain resources to purchase the items. Note that Offline Mode has ZERO connectivity to any Online Mode. Nothing can move between the two modes. You can also claim rewards from pledges, bundles, and other purchases from the Store.

Can I use third party software to play the game?

No. We have a zero tolerance policy for attended and unattended macros and botting or any unauthorized third party software designed to modify the game experience. Any violation of this policy will result in a suspension of access to the game. Repeat violations will result in a permanent ban.

What is the game’s story?

Few know the tales of the dark times, much less what happened before them. Since the great Cataclysm 400 years ago the world has slowly recovered but much was lost. Now the Dire Prophecies are beginning to come true as the world is flooded with Otherworlders.” – Arabella

Shroud of the Avatar is infused with rich storylines, much like the prequel novel The Sword of Midras, which are deeply integrated into gameplay. Developed by best selling author Tracy Hickman and RPG legend Richard Garriott, the main quest line will provide greater than 40 hours of focused, story driven content.

Will there be moral dilemmas like previous titles by Richard Garriott?

You will adventure in an interactive world where your choices have consequences, ethical paradoxes give you pause, and you play a vital part in weaving your own story into the immersive world and lore surrounding you.

What can I do in the game?

You can progress through a rich immersive story, as well as play in a sandbox-like environment. You can also specialize in a wide range of combat and non-combat skills provided by a robust, classless skill system, as well as enjoy full-featured crafting and housing mechanics.

Will there be more than one episode?

Shroud of the Avatar: Forsaken Virtues is the first of a five game series of full-length games (each using the same game system), referred to as Episodes 1 through 5. Full-time live Early Access to Episode 1 is available now to backers with the Shroud of the Avatar: Forsaken Virtues game access pass or higher, or a First Responder pledge or higher. Release dates for future episodes will be announced in succession, sometime after Episode 1 is officially launched.

What does it cost to play?

Shroud of the Avatar is a “buy-to-play” game that, once purchased, does not require a subscription to play. There are numerous bundles and add-ons to accounts available in the store.

Will there be PVP?

Yes, there will be PVP options available. PVP will range from Duels, Guild Warfare, to sprawling PVP-Centric scenes that will introduce both unique reward opportunities as well as greater threats! While the exact details are still being designed and worked on, you can read about and discuss our current thinking here.

Can I talk to NPCs?

You will have conversations with NPCs by typing text or choosing predefined options. Try numerous words that may spark a conversation, like “Hello”, “Who are you”, and “Where am I”.

How will travel work?

Shroud will have what is known as a two scale map. While you travel between points of interest (towns, dungeons, etc.) the camera zooms out to an overland view.

How do I contact you?

There are many ways! To contact us for general game related questions, please try the Community Forums first.

If you are not able to get an answer to your questions there, or have a support related request, please then send an email to support@portalarium.com.

What are the Community Rules & Guidelines?

The community’s health is super important to us. Listed in the Community Forums are the core rules & guidelines that establish a fair grounding for understanding what is appropriate conduct in the community, what is inappropriate, and what actions the Portalarium team may take on issues or concerns that come up.

How do I send in my Windows DXDiag file for technical support?

1 – Open the Windows desktop.
2 – Press Win+R (Windows key and the R key) hotkey to open the Run window.
3 – In the “Open:” field of the Run window, type “dxdiag” without quotes.
4 – Click OK or the Enter key to open the DirectX Diagnostic Tool.
5 – If prompted to check if your drivers are digitally signed, click Yes.
6 – In the DirectX Diagnostic Tool window, click the “Save All Information” button.
7 – In the “Save As” window information should be saved as a text (.txt) file.
8 – Choose location where the file will be saved and press “Save” button.
9 – Upload that file as an attachment to any email you send in to us.

How can I help?

Shroud is a crowd funded and crowd sourced game. You make a direct monetary contribution by backing the project. You can also help by submitting Unity compatible content (art, SFX, music, world building, etc.). Once submitted content is approved, you can choose to be compensated in real or virtual currency. Finally, you can become a registered user on our Community Forums and join discussions about the direction of the game. Anyone can read the forums, but please note that you will need a minimum $5 purchase on your account to post. One of the best ways you can help us is to expand our player base. Please spread the word to family and friends to come join us in Shroud of the Avatar.

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>> BACKER FAQ

How do I change my password/avatar?

After logging in, click the “Edit Profile” link under your avatar on your account page. Alternatively, you can edit your profile directly here.

Where can I download the game?

You can find the Download Links on your SotA Account Page, under Game Client / Steam. Shroud of the Avatar can also be downloaded on Steam Early Access, and launched directly from your Steam Library as well.

NOTE: If you have an existing installation, there is no need to re-install. Simply patch using the launcher to get the latest version of the game.

Do I have to purchase the game again on Steam if I want to play using Steam?

Absolutely not! When you purchase game access through our Bundle or Add-on Store, you will be able to use that game access to register on Steam for free. Once you have game access, the link to claim your Steam access key can be found on your SotA Account Page.

How do I redeem my Steam Key?

  1. Log into SotA and go to your Account Page.
  2. Click the rightmost tab labeled “Game Client / Steam”
  3. You will see a box on the right side labeled “Play SotA through Steam”. Click on the link that reads “…click here to redeem an access key by signing in through Steam!“
  4. You’ll be instructed to Sign in through Steam NOTE: Make sure you are signing into the correct Steam account! Steam does not support unlinking if you make a mistake here!
  5. Click the “Allow” button to redeem and activate the SotA key on your Steam account
  6. You’ll see a SotA “Congratulations” message confirming successful Steam activation. Click the “account page” link to return you to your SotA Account Page.
  7. Return to the “Game Client / Steam” tab to confirm that the “Play SotA through Steam” box now states that your Steam access key has been redeemed and displays the Steam Account it is associated with.
  8. You will need to launch your Steam desktop client to see Shroud of the Avatar in your Steam Library
  9. Select Shroud of the Avatar in your Steam Library and click on “INSTALL”
  10. Follow the Steam installation instructions and once the download is complete you will be able to launch SotA from Steam.

Can I unlink my Steam Key once I claim it?

No. Claiming a Steam access key permanently links your personal Steam account to your Shroud of the Avatar account and cannot be reversed. Once linked, your Steam Linked SotA Account must retain, at minimum, Shroud of the Avatar: Forsaken Virtues (digital) game access ($40) from our Add-on Store. Though Steam offers an option to remove a game from a user’s Steam Library, doing so will not unlink the key from your SotA account and may prevent you from logging in to SotA. We strongly recommend that you do NOT remove SotA from your Steam library for this reason.

What are Shroud of the Avatar Store Credits and how do I use them?

Shroud of the Avatar Store Credits are virtual currency that can be added to your SotA Account Page as either part of a promotion (such as a Special Bonus Credit Event) or by purchasing and claiming a Digital Store Credit Gift Coupon in the Add-On Store. You can also be gifted a Digital Store Credit Gift Coupon from another player. These credits can be viewed at any time by visiting your SotA Account Page and reviewing the information listed under “User Account”. Digital Store Credit Gift Coupons must be converted to Store Credits before they are listed in your User Account.

Store credits can be used towards the purchase or upgrade of a bundle or game access pass, the upgrade of a Player Owned Town, or the purchase of an add-on item. To use Store Credit, select the purchase you would like to make and proceed to the checkout page. Once on the checkout page, any available store credits will be listed in the review box and can then be added (or subtracted) by typing the number manually or using the up and down arrow buttons. Once the amount of Store Credit you wish to apply is correct, your remaining cost, if any, will be reflected as your “Total”.

Why can’t I log into the game?

In order to participate in Shroud of the Avatar’s Early Access phase, you must have a qualifying game account. If you are not an original Kickstarter backer, game access can be acquired by purchasing any of the bundles in the Bundle Store or purchasing Shroud of the Avatar: Forsaken Virtues game access from the Add-on Store. Certain rare or limited items, such as the Blood Reliquaries, will also grant game access. Please see each item in the store to confirm whether or not it grants game access.

You can also get game access by purchasing the game through Steam and then linking the account in the Account page on the main game website.
For previous Kickstarter backers to gain access, you must have a linked Kickstarter pledge of First Responder or higher, have made a pledge on the Shroud of the Avatar website at Adventurer or higher, have Shroud of the Avatar: Forsaken Virtues game access, have a bundle, or have purchased Shroud of the Avatar on Steam Early Access as noted above.

How do I provide you with my shipping address to redeem physical rewards?

In preparation for shipping backers’ physical pledge rewards around the time of the game’s commercial launch, we have added Shipping Address fields to your Account Page. To enter your shipping address, log in to the SotA website, select “Account” in the top right corner, then select “Edit Profile” located in top left beneath your Avatar image.

For country and regional tax assessment purposes, our tax accountants have requested that we start collecting a buyer’s physical/shipping address for all purchases, whether digital or physical. We’ve tried to streamline that process as much as possible, such that once you’ve entered a physical address we will pre-populate the address fields with your default address.

I live outside of the USA, how does international shipping work for physical rewards?

We have streamlined the process for international shipping fees for physical pledge rewards. Those of you who had already paid for international shipping will notice that the $15 fee is no longer reflected in your pledge amount and now appears on your Account Page as an International Shipping add-on. If you live outside of the United States, have physical rewards coming your way, and have never opted for international shipping, please purchase the International Shipping add-on in the Add-on Store.

Even if you have a lot of physical rewards coming, you only need to purchase one International Shipping add-on. Also, if you no longer require international shipping (e.g. you move to the United States) you may convert your International Shipping add-on into store credit.

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>> KICKSTARTER & PLEDGES FAQ

Why the decision to Crowdfund?

Crowdfunding allows us to work directly for, and with you the player, versus working for a large publishing corporation.

Where can I find out what my pledge level is?

You have a profile that can be found on your SotA Account Page. This page includes information about your pledge or bundle level, any add-ons you’ve purchased, and what gifts you’ve sent or received. You can reach your account page directly using the link in the upper right hand corner of the Shroud of the Avatar homepage.

I only have Shroud of the Avatar: Forsaken Virtues on my account. Can I upgrade it to a bundle?

Yes! You can upgrade your $40 Shroud of the Avatar: Forsaken Virtues game access that you purchased through our store or Steam.

How do I upgrade to a Bundle or upgrade an existing Bundle?

You can upgrade your Shroud of the Avatar: Forsaken Virtues game access or bundle by going to your SotA Account Page then selecting the Bundles tab. To the right of each Shroud of the Avatar: Forsaken Virtues game access or bundle below the City level, you will see an Upgrade button. Follow the steps to purchase an upgrade from there. You will only be able to upgrade along a single bundle path (e.g., an Elven bundle can only be upgraded to an Elven bundle).

Please note that if you purchase a bundle through the Bundle store, this will not upgrade any existing bundle on your account. You must upgrade the bundle from your Account Page.

I only have a pledge on my account. Can I upgrade it or convert it to a bundle?

Pledges and bundles are considered separate items. You will not be able to upgrade or convert a pledge into a bundle, or vice versa. All pledges expired August 22, 2016 at Midnight CST and can no longer be upgraded.

Can I have more than one Pledge on my Account?

Yes! Since bundles offer unique rewards, you can have many different bundles on one account.

According to my pledge or bundle, I should have in-game rewards. Why aren’t they in my inventory?

In order to claim rewards, login to the game through the client or Steam, complete the tutorial, then visit any bank. Click the “Claim Rewards” button and rewards will populate in your bank. However, any rewards that we have not yet created or integrated into the game will not be available.

Help! I pledged during Kickstarter, but my pledge doesn’t show up on my Account Page.

All Kickstarter pledges must be linked to your profile in order to show up on your Account Page and qualify you for participation in the Early Access tests. Linking instructions can be found here.

I changed my mind. Can I get my money back?

Unfortunately, we do not offer refunds, as all funds have already been budgeted and applied to the project. Please review our Terms of Service for more information.

I understand you have a no refund policy but can I transfer my pledge or bundle to another player?

Yes, you can transfer your pledge or bundle (but not your account) to another player. Please note that if your Account has redeemed a Steam Key or was purchased through Steam, you must retain, at minimum, a Shroud of the Avatar: Forsaken Virtues (digital) game access pass ($40) from our Add-on Store. We can only transfer pledges if rewards have not been claimed in game after Final Wipe (July 27, 2016 Midnight CDT).

If you are interested in transferring your pledge please visit the Player Marketplace of our Forums to find a buyer.

If you want to make the transfer, please purchase a $25 Service Voucher from the Game Services store, then email support@portalarium.com from the email associated with your account. Please note that only the account holder can authorize a transfer, so we only accept a transfer request from the email address associated with the account currently holding the pledge or bundle.

What is an Account Service Voucher? When do I need one?

Account Service Vouchers are funds collected specifically to accommodate elective account service requests and can be purchased in the Game Services Store. Certain Account Services may require at least one Service Voucher (You will be notified if your service request requires more than one Service Voucher). Examples of services that require a voucher include, the transfer between accounts, or conversion to Store Credits, of pledges or bundles, the transfer of Player Owned Towns, or an in game character name or gender change. The voucher will be considered redeemed, and will be removed from your account, upon completion of the Account Services request. Note that Store Credit cannot be applied toward the purchase of Service Vouchers.

Please send us an email at support@portalarium.com if you have any questions about whether a Service Voucher is needed for your service request.

How do I link my Kickstarter Account to my Shroud of the Avatar account?

Be sure to have your Kickstarter email address handy.

  • To find your Kickstarter email address, go to Kickstarter.com and login
  • In the upper right-hand corner, click “Me” for a menu drop down
  • Choose “My Profile” under “My Account
  • Choose “Edit My Profile” in the upper-right corner
  • Change to the “Account” tab
  • Make note of this email address

Create and access an account at www.shroudoftheavatar.com:

  • Register for an Account on the official website, if you have not already done so.
  • Login to the website using your new official website Account.
  • Follow the instructions and email confirmation requests on this page.
  • That’s it, you’re done!

If you still have not received the Steam access after checking your Kickstarter email and linking, please submit a ticket to support@portalarium.com. Thanks!

I pledged on your website, not Kickstarter. Do I still have to link a Kickstarter account?

No. The only time you need to link a Kickstarter account is if you made your pledge on Kickstarter, as the linking process allows us to verify your Kickstarter pledge. If you became a backer on shroudoftheavatar.com, there is no need for you to link to a Kickstarter account.

Are pledge or bundle items bound to my account?

Your account is the place you will receive your items initially, meaning any character created on that account will have access to those items. However, those items are not bound to the account. They can be freely traded between players in game. Once traded, those items are removed from your account permanently, so if you create a new character, the items will not reappear.

What is the difference between a Royal Founder, a Founder, a Benefactor, and Founder pledges?

These terms are used to determine the rewards available to early backers.

  • Royal Founders: These are backers that made their pledge prior to the end of the Grace Period, 12:00 pm CST, May 20, 2013. Denoted by a white encircled “F” on the account page.
  • Founders: Includes all the “Royal Founders” as well as any backers that have a pledge that was either transferred or gifted to them by a “Royal Founder” or a “Founder”. Denoted by a gold encircled “F” on the account page.
  • Benefactors: Backers with pledges dated after 12 pm CST, May 20, 2013.

  • There is also a pledge tier called Founder, which denotes the actual pledge tier, not the date of purchase.

    Why can’t I convert my add-on to credits?

    When you use the “Claim Rewards” feature at any in-game banker, your pledge rewards and add-ons are deposited into the bank inventory and become flagged as “claimed”. These items cannot be converted to Store Credit.


    >> HOUSING FAQ

    Can I own land?

    You can own land in the game by purchasing a Lot Deed. Your housing will live in the persistent shared world. Land is not instanced and there is a limited number of lots in the world. Once a Lot Deed is purchased you can choose the lot you want from the open lots still available. You may own up to three lots in NPC Scenes, but there is no limit to the lots you can own in Player Owned Towns.

    How can I purchase a Lot Deed?

    There are several ways to purchase a Lot Deed. Accounts at Ancestor level and above, or with a 2-Story Row House Bundle or above from any bundle path receive a Lot Deed. You can also purchase a Lot Deed in the game through earned in game currency, or purchase Lot Deeds from the Add-on Store. Additionally, you can win either a Player Owned Town or Anywhere deed by purchasing release-specific raffle tickets from Decorations Merchants with in-game gold. These tickets submit you (per ticket) for a chance at multiple lot deeds that are given away every release.

    What sizes do Lots come in?

    Lots come in multiple sizes ranging from Row, Village, Town, City, Keep, and Castle. Many scenes in the game will have a mix of lot sizes available. The larger the scene, the larger the number of lots and the greater percentage of bigger lots will be available.

    Is there an upkeep cost to Lots?

    Lots have an in game currency tax that must be paid or the lot reverts to being unclaimed, and the Lot Deed is returned to the owner. If you have a pledge at Ancestor level or above, you will receive a tax free place anywhere lot deed, while if you have a bundle at a 2-Story Row or above, you will receive a tax free Player Owned Town lot deed. The lot can still revert to unclaimed after an extended amount of inactivity. All tax free deeds have 120 days by default. Accounts with a Citizen pledge or above get an extension of 30 days per tier.

    Can I own a house?

    You can purchase houses in a wide variety of styles and sizes. Placement of a house requires ownership of a lot. You can even craft some house styles! You may own more than one house and can change the house on your lot at-will.

    How can I purchase a house?

    There are three ways to purchase a house. Backers at Ancestor level and above receive an exclusive house with their pledge. Players can also purchase houses in the game through earned in game currency. Finally players can purchase houses from the Add-on Store (some of which are exclusive).

    How many houses come with a 2-Story Row Bundle or above?

    Each bundle tier from the 2-Story Row tier and above comes with an exclusive house. New property bundles purchased after November 28, 2016, or bundles below the 2-Story Row tier that upgraded to 3-Story Row or higher after November 28, 2016, will receive only the house that is listed on the bundle description. For example, if you purchase a new Kobold Village Tax Free Bundle (or upgrade to Village) you will only receive the Kobold Village Home.

    Bundles purchased or upgraded to 3-Story Row or above before November 28, 2016 will receive all the houses from tiers below as well. For example if you purchased a Kobold Village Tax Free Bundle (or upgrade to Village), you will receive all the exclusive homes in the following property bundles: 2-Story Row, 3-Story Row, 4-Story Row, and Village. In order to get these homes if you haven’t already, you must write in the support@portalarium.com.

    Are there are different kinds of houses?

    There are a wide variety of houses you can choose from! Style variations include stone keeps, wizard towers, wood and plaster homes, and more. Houses come in different sizes ranging from Row, Village, Town, to City. Each house has a minimum lot size requirement. For example, all Village size homes can be placed on any Village lot size or larger. To preview any and all of our home styles (or to get ideas for decorating), please visit the Island of Hometown in Novia!

    Do houses automatically adjust to the size of lot they are placed on?

    Houses do not automatically scale based on the lot they are placed on. Each style and size variation is an individual purchase.

    Can I decorate my house?

    You can decorate your house with a large variety of decorations including furniture, crafting stations, artwork, weapons, and various trophies found on adventures. Many of the decorative items can also be crafted, or purchased in the Add-on Store.

    What happens to my house (and the contents) if my lot is unclaimed?

    Your house (and the contents) will be placed in your bank. Decorations will not be maintained when you place the house again on a lot.

    What should I do if I want to move my house to a different lot and maintain all the decorations?

    You can maintain the decorations placed in your house without sending all your decorations to the bank by placing it in a Magic Mover slot in the Property Management window in game. You can then move the house within the same scene, or move it to a different scene for 5 Gold Crowns of the Obsidian (COTOs). This tool is also handy if you want to swap multiple houses on the same lot.

    Can other players interact with my lot and/or house if I grant them access?

    You will be able to set permissions on your lot that allow specific players the ability to interact with decorations on your lot. The permissions are Guest, Kindred, Trustee, and Co-Owner, which allow varying levels of access to your decorations. You can also ban a player from your house at any time.

    Will Lot Deeds and Houses work differently for offline characters?

    Property will work slightly differently for offline characters in the following ways. Tax Free Lot Deeds do not expire offline. All lot markers in the game are available to offline characters since they will not be competing with other players for the land. Offline characters cannot interact with online characters in any way, which includes any lot markers placed by governors in Player Owned Towns.

    Can I expand my lot or house?

    Lots and houses can be expanded by purchasing a basement. This basement will exist underneath your plot of land and can be accessed via a Hatch.

    How do I purchase a basement?

    There are three ways to purchase a basement. If you purchased a Navigator pledge or above before July 28, 2016, you will receive a basement with your pledge. You can also purchase basements in the game through earned in game currency, or you can purchase basements from the Add-on Store (some of which are exclusive).

    Are there different size basements?

    Basements will come in all sizes, just like the lots: Row, Village, Town, City, Keep, and Castle. Each size also comes in single or multiple floor options (up to 5 levels) as well as different layouts.

    Can I decorate my basement?

    You can decorate your basement with a large variety of decorations including furniture, crafting stations, artwork, weapons, and various trophies found on their adventures. Many of the decorative items can also be crafted. Just like with houses, you can use the Property Management window to magically move your basement while maintaining the decorations.

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    >> PLAYER OWNED TOWNS

    What is a Player Owned Town?

    A Player Owned Town (POT) is a scene governed by a player. As the owner of a POT, you have access to the POT Submission Form available on your SotA Account Page to modify and customize the name, biome, location, interconnections, and other aspects of your town. Once a POT is implemented in the game, you can place NPC buildings, lot markers, pavers, and other decorations to bring your town to life.

    Can we pick where our Town is located in Novia?

    Yes, you can request a location for your town. However, as space on the Overland Map is limited, only the first 230 POTs purchased receive Overland access. If your POT has access to the Overland Map, it is listed as an option on the POT Submission Form available on your SotA Account Page. Exact hex location will be determined by Portalarium, as we have to place and balance them around plot points, dungeons, and adventure areas. POTs that do not have Overland map access must be nested in another POT that has Overland map access, or an existing NPC Town that is in the quadrant/biome you requested.

    Can a town be upgraded? If so, how will that work?

    From your SotA Account Page, select the Player Owned Town tab. To the right of your POT, you will see an Upgrade button. From there, follow the payment steps. This will unlock your POT form. You are then free to put in any change requests you would like.

    Note you will need to lock your POT form in order to have any desired changes implemented, including the purchased upgrade of the POT. No changes will be made to unlocked POTs.

    How do I submit my change requests?

    You can input the change requests in the POT Submission Form accessed from your Account Page. Once you’re satisfied with the change requests, you must lock your form before they are sent off to the Design Team for review. If you have any questions about what is possible for your POT, please email support@portalarium.com.

    How soon after I lock my POT Submission Form will the changes be in the game?

    While we have no guaranteed time frame, we generally ask that you allow 30-90 days after the submission form has been locked before changes are implemented in the game.

    Does a town generate income in any way?

    For Episode 1, we currently do not plan to have these towns generate income for the owner via the game systems. However players are free to earn income by renting the lots in their town to other players.

    Can I flag my player owned town as an Open PVP Zone?

    Yes you can! There is a checkbox on the POT Submission Form indicating whether you’d like your POT to be flagged for PVP or not.

    I want to buy a new POT, but I don’t see it on the Store page!

    We have expired the sale of new POTs on our store. However, the owner of an existing POT can transfer ownership to you. Please have the owner contact support@portalarium.com with their POT information, and get a $50 Player Owned Town Transfer Voucher from the Game Services Store. While we can transfer ownership from one account to the other, we cannot transfer POT rewards if rewards have already been claimed in game.

    How will sieges effect player-owned towns?

    Any player-owned town that appears on the overworld and contains at least one devotional shrine has a chance to come under siege by an army of cultists. Traveling from the overworld into the town, or from the town to the overworld, will send the player into a special siege encounter scene. In the siege, players can try to end the siege by defeat all siege engineers and any cabalist that appears, they can or rush past the enemies to the exit on the opposite side of the scene.

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