For 5 COTOs you can change your looks at the "new you" npc vendor. There is no way to change the name at the moment, except deleting the character and create a new one.
Thank you. Exactly that is problematic, as my Avatar has all the pledged stuff, etc, in its inventory & bank, as well as the house placed :/ But thank you! Thought we had multiple character slts.. seems not working either...
All stuff in the bank will stay in the bank even if you erase the character. What won't be carried over is the skill progression and the GP. So either find a friend to hold the gold for you while remaking a new character or buy some commodity goods like COTOs to trade back for GP later.