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[Known]game crashes at 98%

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by guardianspif, Oct 4, 2017.

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  1. guardianspif

    guardianspif Avatar

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    80% of the time the client locks up at 98% task manager reports not responding
    some times i can use a teleport scroll but not allways
    blocker yes
    reproduction 80-90% goto owls head click enter
     
    NEILMHK, Dhanan and Elgarion like this.
  2. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    Also experiencing this. Locked up at 98% twice now whilst trying to enter. I don't get crash reports from it, unfortunately -- just freezing at 98%.

    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8) System RAM: 32708
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8144
    SotA.EarlyAccess.LIVE.Win.64.669.Date.10.03.17
    Area: OverworldIsland
    Area Display Name: Hidden Vale
    Loc: (233.8, -4.7, 370.0)
    Debug: T3ZlcndvcmxkSXNsYW5kfHwoMjMzLjgyNywgLTQuNjY0LCAzNzApfCgwLCAtMC44MiwgMCwgMC41NzIpfDI0OS43NjYxfDQ1fDIw
     
    Last edited: Oct 4, 2017
  3. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    We are looking into an issue with NPC AI pathing behaviors that have been showing to be causing lockups and load failures in some scenes, and will be releasing a patch in the near future to resolve it. We will be interested to know if this fix will also resolve the issues observed by players having difficulty loading into other scenes such as Owl's Head. Once the next patch is out, please attempt to retest and let us know if the issue persists. Thank you.
     
  4. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Do you know whereabouts you were attempting to load into the scene?
     
  5. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    I was entering from the Hidden Vale, presumably to the main entrance. I don't think Owl's Head has multiple exists due to the walls and Moon Tower force field.
     
  6. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Is this still occurring as of 672?
     
  7. armory

    armory Avatar

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    I get an indefinite hang when trying to enter Owl's Head in r672.
     
  8. Mishikal

    Mishikal Avatar

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    @Attenwood I am hitting the same problem in 672 -- Indefinite hang.
     
  9. Mishikal

    Mishikal Avatar

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    After killing SOTA and logging back in, I was able to load into Owl's head.
     
  10. zapeey2

    zapeey2 Avatar

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    Cannot Zone into Owls Head 98% (Owl's Head: Equipping Avatars.......) did a fresh reinstall no help.... have attempted to log in over a dozen times restart a client(game) and also restarted PC
     
  11. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

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    Unable to reproduce externally.
    Reproduction Rate: 0/7
    Tested modes: Multiplayer Online Mode
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 12244
    GPU: Radeon(TM) RX 460 Graphics GPU RAM: 4043
    SotA.EarlyAccess.LIVE.Win.64.665.Date.09.29.17
    SotA.EarlyAccess.LIVE.Win.64.669.Date.10.03.17
    SotA.EarlyAccess.LIVE.Win.64.672.Date.10.04.17

    Chat logs:
    Code:
    [10/5/2017 3:04:28 PM] Entering Owl's Head from Hidden Vale
    [10/4/2017 8:28:39 PM] Entering Owl's Head from Hidden Vale
    [10/4/2017 5:25:41 PM] Entering Owl's Head from Hidden Vale
    [10/4/2017 5:27:49 PM] Entering Owl's Head from Hidden Vale
    [10/1/2017 6:24:20 PM] Entering Owl's Head from Hidden Vale
    [10/1/2017 1:30:40 PM] Entering Owl's Head from Hidden Vale
    [10/1/2017 1:31:57 PM] Entering Owl's Head from Hidden Vale
    
     
    Last edited: Oct 6, 2017
  12. Lexie

    Lexie Bear Queen Emeritus

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    We are continuing to look into the issue under bug #: 51349.
    I myself am having some issues attempting to repro this. If someone finds a common thread or more information as to why it is hanging for some and not others I'll gladly include it in the bug report.
    Please keep us updated and I'm sorry for the issues.
    @zapeey2
    @guardianspif
    @armory
     
  13. Elgarion

    Elgarion Dev Emeritus Dev Emeritus

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    I just entered and left 5 times in a row this morning, no delays in loading and loaded properly, in 672. Perhaps its improved for my system specs then?
     
  14. Traveller13

    Traveller13 Bug Hunter

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    Is there a new graphic effect, or something, that was added to avatar equipment this release? That something might cause the issue. I say this because of the half-hour window I couldn't get in that I posted about in the other thread. An avatar with that new something may have been in the instance I was being sent to. That avatar left the instance or I was sent to a different instance the time I finally made it in.
     
  15. Mishikal

    Mishikal Avatar

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    Hm, I was in multiplayer mode when it happened to me. I almost always play in single player only. Perhaps that is related to the problem?
     
  16. Qwark

    Qwark Avatar

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    I am having this issue with Owl's Head also. the two times i did manage to actually zone in today, it was all water to me, and eventually i fell thru the world and died.
     
  17. Ajumma

    Ajumma Avatar

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    Cant zone in, either in multiplayer nor friends only - have to kill client each time as it gets stuck at 98%
     
  18. Gregg247

    Gregg247 Avatar

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    I still can't get into Owl's Head on my new computer. It just hits 98% and stops until I shut the computer down. However, I can get into Owl's Head on my character if I log in on my old computer, bought in 2012, or from my laptop. There's something about my new desktop that Owl's Head hates.

    Specs given in previous post about this issues. Here they are again:

    Intel Core i7-7700 (8M cache up to 4.2 GHz)
    16GB (2X8GB) 2400Mhz DDR4 memory up to 64GB
    16GB Intel Optane memory accelerated 1TB 7200 RPM
    NVIDIA GeForce GTX 1050Ti with 4GB GDDR5 Graphics Memory
    Windows 10 Pro (64 bit)
     
  19. liz_the_wiz

    liz_the_wiz Avatar

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    if it works on the old one it would suggest its something on the new one effecting it - I know a few times in QA I would be getting irate due to issues and yet deleting the install and reinstalling often made it a lot better..
     
  20. Traveller13

    Traveller13 Bug Hunter

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    NVidia vs. AMD issue? Looking at the two threads, those with GTX 1050/1070/1080's report problems, while one AMD user reports no issues.
     
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