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Major Game Patch for 9/29 requires server downtime

Discussion in 'Announcements' started by Ravalox, Sep 28, 2022.

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  1. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Good news everybody!

    The build issues have been dealt with, and we have just validated the update for tomorrow's update release.

    This update (which will be R106) will end the era of Heritage account bound items!

    In addition, the Dungeon/Basement Deco bug fix will be implemented on the live server. Thanks to all the players who tested these and other changes on the QA server!

    We will be taking the server down earlier than usual, at 7am CT. The update will take extra time to implement since we need to remove the heritage flags on the items players have in their inventory, banks, lots, etc. The work should be completed by the usual expected 10-10:30am CT.

    We are continuing to work on implementing our new build server (so very exciting!). Once that is in place we will have an incredible amount of flexibility whis should result in quicker builds, and a dedicated platform for our QA builds, which means we will be able to update the QA server and engage the players with testing directives and QA events more often. Additional info and plans will be revealed once the infrastructure is in place.

    The COTO and COTO POT Upgrade sales are still active and will continue through the weekend as a thanks for your patience while we got this major change in place. (Sales end Monday at 00:00 CT)
     
    Ravalox, Sep 28, 2022
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    Vaiden Luro, Ysold, CrandalltheFoole and 18 others like this.
  2. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Update: Murphy was certainly looking over our shoulders this morning! A number of issues occurred, including uncharacteristic highway traffic that put the release in danger. The build was clean, the base patch applied with no issues, but then the Heritage migration had an exception that caused us to have to restore the database backup we made just after all the player logged out and the server was shut down (which is the first time *ever* that we had to execute our disaster recovery plans to restore the database!). Once this was resolved, we completed the patching process only to find that our internal sanity testing showed issues with recently claimed or moved lots not being visible in the game. (to clarify: none of the items or lots were deleted, everything is still in the item database.)

    At this point we shifted into emergency triage and troubleshooting mode, getting as many of the relevant team resources together, including Atos, DevilCult, Undone, Allium, and myself. We hammered away at it all day and into the evening, we now have a new build going over night as a staging build to test for sanity and bring the live server back up. We believe the issue has been identified and are working on a fix that will be included in another build tomorrow.
     
    Ravalox, Sep 29, 2022
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    Vaiden Luro, Ysold, CrandalltheFoole and 28 others like this.
  3. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Hey all... All of us are hyper focused on this thing. Have a new build on Live and we are testing things and isolating. This Release was borked. (technical term)
    We have a plan, just doing some additional tests before implementing the plan that will do a build that will allow players back in.

    I'll poke back in here and update as soon as we can...
    BTW - Thanks for continuing to be the most awesome community. We are seeing your comments and appreciate the well wishes!! so thrilled you guys have all continued to be so positive! We'll get this going and have a huge party after its over.

    and thanks for the PMs .. I'll ping back on them as soon as I can, but wanted to mention that I do see them.

    We'll get back to y'all with a time estimate shortly. need to sort out a few things before making semi promises... :D
     
    Ravalox, Oct 1, 2022
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    Vaiden Luro, Proudfoot Underhill, Paladin Michael and 28 others like this.
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