Black Screen issues

05/15/2019 19:42
Title: Black Screen Issues
Reproduction Rate: Uncertain how to quantify
Blocker? Yes!
Details:
- Starting a couple of months ago (it was after we upgraded to the newer Unity I think, which I also think we have since rolled back?) I started having intermittent "black screen" crashes. The description is as follows:

-- I have SotA running. I might/might not also have Firefox and Discord running. Nothing else.
-- All of a sudden my two monitors go black, but I have sound for about a minute. No one in Discord can hear me, but if I have the music in the game running I will hear the music for a few seconds. Then just black screens but the computer is still running. I have to hard-power it down.

At first I blamed Firefox. But it happened when I did not have Firefox open.
Likewise with Discord. It has happened when I was not running Discord.

I assumed it was a video card issue. I contacted Nvidia and they had me roll back my driver with a clean install. I was hoping this would take care of it - and it seemed to help a little.

Then, one time when it happened - JUST before the screens went black I saw a Unity Error message flash across the screen in the game.

Steps to Reproduce:
- I'm not exactly certain how to repro it reliably. Note that my rig isn't top of the line, but it's not shabby either.
- My hope is that you can see it in my crash logs - and am hoping that the log is getting sent out during the minute after my screens go black, but I'm not certain.
- Has anyone else had this issue? (Note: I have 4 accounts and a total of 8 characters. If you need more info from me, feel free to pm me.)

Thanks!! This has put a serious crimp on my already limited play time.

P.S. The "Debug" code below won't help because I can't launch a bug report when my screens go black. So after restarting my machine, when I got back into the game I hit the bug report button just so you could see my rig's info....

User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8) System RAM: 16300
GPU: NVIDIA GeForce GTX 960 GPU RAM: 2007
SotA.Win.64.973.Date.05.14.19
Area: POT_forest_metropolis_01a_template/Falling Waters Fortress
Area Display Name: Falling Waters Fortress
Loc: (-27.8, 38.2, 113.9)
Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxYV90ZW1wbGF0ZXxGYWxsaW5nIFdhdGVycyBGb3J0cmVzc3woLTI3LjgxNywgMzguMTg0LCAxMTMuOTA1KXwoMCwgMC45MDcsIDAsIC0wLjQyKXwyMjkuNjk0NHwxMHwzLjE0NDk0Ng==

 

possibly 64305. i started having the graphics driver hang with patch 900. if it's not os-specific that would be interesting.

https://www.shroudoftheavatar.com/forum/index.php?threads/graphics-driver-crashes.149946/
https://www.shroudoftheavatar.com/forum/index.php?threads/known-hung-graphics-driver.153235/

 

I have been experiencing the exact same symptoms.

I can also confirm I can keep moving my character after the screen goes black.
I watch him moving around from my second pc.

 

system stats please

 

that's just your location and the camera's location, direction, and zoom. unless it's happening reliably in a particular spot it's probably not relevant here.