There have been a few moments in recent years that have frustrated various people. There were issues that surprised the backers of this game. I - also a backer since 2014 - would like to comment on a few points, because I believe that displeasure should not lead to disrespect. We are adults and should be able to communicate in a good way. Especially now that a developer is trying to turn things into something positive -with far less manpower than before- it would be a good idea to be more cautious with allegations. 1. Offline game development took a back seat - Housing development became more prominent. I too would have imagined that the game would be developed offline and then the option of the online world would be activated. But what I imagine is my expectation. Maybe one could focus more on the central story and manage the problem of errors better. It would have been a good idea to have story NPC towns free from player housing (not only for performance issues). This could have prevented alot of frustration by Ultima story focused people! For Episode 2 this was told to be changed. I still hope, it will. This is not an attack against player housing. Don't get me wrong. I really appreciate POT and player housing. But if you enter Soltown in Perennial Coast it really can't provide the perennial coast feeling because of so many different buildings, black walls and other player housing stuff! Unfortunately THIS is one of the major problem for people who are here for the story part. The unique STORY RELATED towns are a kind of ... well jumbled sales stands. I still suppose to get rid of all player housing in story related NPC towns and build them (may be smaller) to have a unique story related look. Yes, there are people who would be against. But really: there are so many empty POTs! Having player housing only there would make those towns more alive! If you don't care about story and like it to have Vendor beside Vendor, let's ask this: Don't we have enough Vendor towns? I think, we don't need more player driven Vendors in story related towns. And it won't stop the player economy! Just visit Novia Market or Crafter's town to name just two In my view, this is one of the most annoying facts for alot of backers (still) waiting for a new kind of ULTIMA. We have wonderful designed towns and lands. Those are often ruined by stuff just dropped on a lot. To remove player housing from NPC towns could heal this - and it also would improve POT! 2. The user interface was not changed despite repeated requests, which led to many errors in the quests. Yes, that's the case. We now know that work is being done on a gradual basis. In addition, the developers even go further and give players the option to implement story elements! That's a reason for great hope! And even though a few people telling, quests are "bugged as hell": No, they ares not. I did the whole quests over 5 times with different Avatars. Don't tell me fary tales, please Not saying, there aren't bugs - watch my bug reports referring to quests - but there has been done alot of work over the last months! Yes, more practical and visual improvements are appreciated 3. Promised things could not be delivered (in time). The book. Unpleasant. Not the content. I really like the story that provides a much better understanding of the history around Britain! Intangible replacement will be delivered. That may not be a substitute for those who enjoyed the printed book. I advise all those: Sell / trade your immaterial items to/with another player and get the book sent by him That's how I did it to make someone happy and receive the book. In change I am excited for the immaterial replacements. Missing boxes are for sure a reason to be annoyed. But as a matter of fact: most people got their boxes within the first and second delivery. And there was no intention of not delivering parcels. This is no consolation for those who are still waiting, but it's not like the team does not care! 4. Players felt they were not heard enough Also, sometimes I had the impression that one did not react. But hand on heart: it is illusory to assume that all ideas could be implemented (immediately). The fact is that Sannio and others regularly answer bug and feedback reports - and where possible, swiftly (!) change it. 5. Shop prices Honestly: HOW should this game finance? The development time has devoured the investment costs. And now? Somehow, the people who are here to develop this game for us, have to live, right? Instead of launching attacks that now no office is available, I am grateful that these costs no longer exists. This has been the right decision from a business perspective. If you have better ideas how to finance the game in future, feedback welcome for sure May be, the monthly rewards program will be expanded with $ for more Crowns ... 6. Bug Hunter Rewards are frozen - Customer care Reporting alot of bugs over months, I haven't heard about for months. I suppose it was also problem of viewing people who reported bugs and deliver something. I expect this will be done again with the new team member is on board And yes, it will take some time to get him involved with all those things we are waiting for ... Last, but not least: It is understandable that some backers are unpleased, because of made decisions. But to question everything and the whole game, because of - known errors are corrected - made mistakes (yes, developers are humans too!) - something has not happened within a few days is an expression of frustration and disproportionate to the situation (in most cases). The remaining team tries - and I rely on the words of Chris - to correct the existing frustration zones. And recent releases show that this is happening. It should be clear to everyone that everything takes a bit longer with fewer people. I am not a developer, but I had to endure a true "Sh*tstorm" when I posted a comment on the game on Steam years ago. It was no longer about the game itself, but about venting the pent up frustration. And as understandable as that is, it is useless to shoot those who seriously (!) try to change things for the better. All frustrated personalities: Either you manage to pull off the past and - maybe after a while of abstinence - give people and the game a chance to start a development in a better direction, or take a pillow and beat the devil out of yourself... [To honor Bob, you also can beat the devil out of a brush, if you use to paint ]. Again, this is a process, mistakes are made here as well. Or, just call it "happy accidents!" We are all humans. Also I am not enthusiastic about some things and there are (game) moments that are just frustrating. For example: I've never made a secret of the fact that I do not like the XP pool system! (I also mentioned several times, why - alot of useless time with no skill improvement). But those (missing) things will not let me judge the entire game. I like the story, the lands, the music, the skill system (yes, even if it can -and will- be improved!) and possibilities of housing. And yes, more text for books would be fine and heraldry for book cover, too. And if we get an auto-fade function for all screen elements, I'm even happier A recommendation for frustrated people: Transform frustration by using the energy to make CONSTRUCTIVE suggestions. But, please, do not expect that your unique ideas will be implemented immediately ... Just ask yourself how many times YOURSELF have been disparaging the ideas of other players, negatively judging, because you disagree? And you seriously believe that the developers should immediately ACCURATE to YOUR expectation immediately? Let's try to be more friendly and respectful to each other. Wasn't that one good reason to back a game of Lord British about Virtues?