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Cannot Claim Reward Character Name Change Voucher

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by inverseflux, Apr 18, 2018.

  1. inverseflux

    inverseflux Avatar

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    4/18/2018 11:57 AM
    Title: Cannot Claim Reward Character Name Change Voucher
    Reproduction Rate: 100%
    Blocker? Somewhat, can't claim vouchers
    Details: Shows on my account I have 4 "Reward Character Name Change Voucher", which are not claimed
    Steps to Reproduce: Head to bank, click claim rewards, receive nothing.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8) System RAM: 32653
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8081
    SotA.Win.64.760.Date.04.04.18
    Area: Ardoris
    Area Display Name: Ardoris
    Loc: (32.8, 53.3, -107.3)
    Debug: QXJkb3Jpc3x8KDMyLjc5NSwgNTMuMjc1LCAtMTA3LjI4MSl8KDAsIC0wLjcwOCwgMCwgMC43MDcpfDI3OTAuMzAxfDE5LjYwMjAxfDUuODI3Nzg5
     
  2. Alley Oop

    Alley Oop Bug Brigade – Bug Hunter

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    @inverseflux, that's correct. those are not in-game items. service vouchers stay on your account until you use them via support email, at which point the person taking care of your request will delete the voucher from your account manually.
     
    Sonja likes this.
  3. inverseflux

    inverseflux Avatar

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    Ah! That makes sense! Thank you!