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Character Creation Graphics Issue

Discussion in 'Release 30 Bug Forum' started by Ragnarok, Jun 14, 2016.

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  1. Ragnarok

    Ragnarok Avatar

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    @Attenwood

    As you can see in the screenshots, I can't see the character at all. Also notice that the female character's hands are missing. It doesn't matter what video settings I use; fastest through beautiful, it stays the same. Reinstalling the game didn't fix it either. It does this for multiplayer and single player. When I create the character and enter the world the problem goes away and the character looks normal. Please let the development team become aware of this issue.

    My Computer Specs
    OS: El Capitan v. 10.11.4
    Processor: 2.4 GHz Intel Core i7
    Memory: 16 GB 1333 MHz DDR3
    Graphics Card: AMD Radeon HD 6770M

    [​IMG]
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    Last edited: Jun 14, 2016
  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Could you check if you are up to date on your video card's drivers? We are having difficulty reproducing this issue internally.
     
  3. Ragnarok

    Ragnarok Avatar

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    Under "About This Mac" I did have a software update, after completing the update the issue still persists. It is my understanding with Macs that video card drivers are updated (if available) when the OS is updated. I recently upgraded to El Capitan less than 2 months ago so my driver should be fine. I also went to AMD's website and tried to manually search for a driver, there are no drivers available for the Radeon 6700M series for Mac users.
     
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