Crash after upgrading to Ubuntu 16.04 LTS

Title: Crash after upgrading to Ubuntu 16.04 LTS
Reproduction Rate: Always
Blocker? Yes
Details: The game crashes almost immediately upon launch, showing a black window for a few seconds, then crashing. GPU driver version or SotA installation type does not matter. See details below.
Steps to Reproduce: Do a clean installation of Ubuntu 16.04 LTS, install the latest proprietary GPU drivers from Ubuntu Graphics drivers ppa. Install SotA (Steam or standalone). Run SotA, observe the crash. Exact details inside spoiler.

Spoiler: Exact steps to reproduce

1. Download Ubuntu 16.04 Xenial Xerus 64-bit desktop version:

Code:

wget http://releases.ubuntu.com/16.04/ubuntu-16.04-desktop-amd64.iso

2. Set up installation media using the downloaded ISO image.
3. Perform a fresh install of Ubuntu 16.04.
4. Make sure the system is up to date, and install the proprietary the GPU drivers, and reboot:

Code:

sudo add-apt-repository ppa:graphics-drivers/ppa
sudo apt-get update
sudo apt-get dist-upgrade
sudo apt-get install nvidia-364
sudo reboot

5. Install the standalone SotA client launcher:

Code:

wget https://d2sx9mrt4zumaq.cloudfront.net/Installers/shroud-of-the-avatar-launcher_1.0.0_amd64.deb
sudo dpkg -i shroud-of-the-avatar-launcher_1.0.0_amd64.deb

6. Run the SotA client launcher, and let it install the game:

Code:

"/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar - Launcher.x86_64" 

7. Start the game, observe the crash.

User specs:

Spoiler: User hardware and software specs

Hardware:
Processor: Intel Core i7-4810MQ @ 3.80GHz (8 Cores), Motherboard: MSI MS-1763, Chipset: Intel Xeon E3-1200 v3/4th, Memory: 16384MB, Disk: 750GB Hitachi HTS72757 + 120GB KINGSTON SHFS37A, Graphics: MSI NVIDIA GeForce GTX 870M 3072MB (967/2500MHz), Audio: Realtek ALC892, Network: Qualcomm Atheros Killer E220x Gigabit + Qualcomm Atheros AR9462 Wireless

Software:
OS: Ubuntu 16.04, Kernel: 4.4.0-21-generic (x86_64), Desktop: Unity 7.4.0, Display Server: X Server 1.18.3, Display Driver: NVIDIA 364.15, OpenGL: 4.5.0, Compiler: GCC 5.3.1 20160413, File-System: ext4 (ecryptfs), Screen Resolution: 1920x1080

Additional information:

Spoiler: GPUs and GPU driver versions tested

- primary version tested was NVIDIA 364.15 (all the logs are from this version)
- also tested with version 361.42 and version 355.11 (all from the Ubuntu graphics drivers ppa)
- also tested with the integrated Intel HD Graphics 4600 GPU (so it does not appear to be GPU specific)
- also tested with NVIDIA driver using bumblebee (Linux Optimus implementation)

All the GPU drives and bumblebee combinations crashed in the same way.
Before installing 16.04, the machine had Ubuntu 15.10 with NVIDIA driver 361.42 with everything working, including SotA.

Spoiler: SotA installation versions tested

- primary testing was done in standard standalone R28 SotA client (all logs from it)
- also tested standalone R29 QA client
- also tested Steam R28 client (file integrity test passed OK)

All the SotA installation versions crashed in the same way.

Spoiler: Tests done with other other games, to verify that the system performs OK

I ran a number of other games from Steam, using the latest NVIDIA driver version, with and without bumblebee. The tested games included BioShock Infinite, Company of Heroes 2, CSGO, Metro: Last Light Redux, Pillars of Eternity, Sid Meier's Civilization V, SM Civ Beyond Earth, SOMA, the Talos Principle and XCOM: Enemy Unknown. All the games performed flawlessly, without crashing and with full expected performance, making me conclude that the fault is not in system hardware or configuration, but in SotA installation.

Outputs from crashing client:

Spoiler: Output from crashing standalone client

$ "/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64" -single-instance
Found path: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64
Mono path[0] = '/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed'
Mono path[1] = '/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono'
Mono config path = '/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono/etc'
displaymanager : xrandr version warning. 1.5
client has 7 screens
displaymanager screen (0)(eDP-1): 1920 x 1080
Using libudev for joystick management

Importing game controller configs
Aborted (core dumped)

Spoiler: gdb stack trace from crashing standalone client

$ gdb ./Shroud\ of\ the\ Avatar.x86_64 ./core
GNU gdb (Ubuntu 7.11-0ubuntu1) 7.11
Copyright (C) 2016 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law. Type "show copying"
and "show warranty" for details.
This GDB was configured as "x86_64-linux-gnu".
Type "show configuration" for configuration details.
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>.
Find the GDB manual and other documentation resources online at:
<http://www.gnu.org/software/gdb/documentation/>.
For help, type "help".
Type "apropos word" to search for commands related to "word"...
Reading symbols from ./Shroud of the Avatar.x86_64...(no debugging symbols found)...done.

warning: core file may not match specified executable file.
[New LWP 9558]
[New LWP 9563]
[New LWP 9562]
[New LWP 9559]
[New LWP 9560]
[New LWP 9561]
[New LWP 9578]
[New LWP 9579]
[New LWP 9566]
[New LWP 9580]
[New LWP 9564]
[New LWP 9581]
[New LWP 9568]
[New LWP 9582]
[New LWP 9565]
[New LWP 9584]
[New LWP 9569]
[New LWP 9583]
[New LWP 9567]
[New LWP 9586]
[New LWP 9570]
[New LWP 9585]
[New LWP 9596]
[New LWP 9571]
[New LWP 9572]
[New LWP 9588]
[New LWP 9573]
[New LWP 9592]
[New LWP 9594]
[New LWP 9587]
[New LWP 9574]
[New LWP 9593]
[New LWP 9603]
[New LWP 9590]
[New LWP 9575]
[New LWP 9597]
[New LWP 9608]
[New LWP 9600]
[New LWP 9576]
[New LWP 9606]
[New LWP 9605]
[New LWP 9577]
[New LWP 9599]
[New LWP 9595]
[New LWP 9589]
[New LWP 9591]
[New LWP 9601]
[New LWP 9604]
[New LWP 9607]
[New LWP 9609]
[New LWP 9610]
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".
Core was generated by `/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64 -sin'.
Program terminated with signal SIGABRT, Aborted.
#0 0x00007f4b4a21d418 in __GI_raise (sig=sig@entry=6) at ../sysdeps/unix/sysv/linux/raise.c:54
54 ../sysdeps/unix/sysv/linux/raise.c: No such file or directory.
[Current thread is 1 (Thread 0x7f4b4c051740 (LWP 9558))]
(gdb) bt full
#0 0x00007f4b4a21d418 in __GI_raise (sig=sig@entry=6) at ../sysdeps/unix/sysv/linux/raise.c:54
resultvar = 0
pid = 9558
selftid = 9558
#1 0x00007f4b4a21f01a in __GI_abort () at abort.c:89
save_stage = 2
act = {__sigaction_handler = {sa_handler = 0x0, sa_sigaction = 0x0}, sa_mask = {__val = {139961346742128, 0, 139961343281967, 139961346737472, 23, 23, 139961317857915,
23, 139961343283898, 0, 139961346737472, 139961317857915, 23, 509475696, 139961368350671, 0}}, sa_flags = 1243963400, sa_restorer = 0x7f4b48a21a18}
sigs = {__val = {32, 0 <repeats 15 times>}}
#2 0x00007f4b48901976 in ?? () from /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono/x86_64/libmono.so
No symbol table info available.
#3 0x00007f4b488a47be in ?? () from /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono/x86_64/libmono.so
No symbol table info available.
#4 <signal handler called>
No locals.
#5 0x0000000000b9c44e in ?? ()
No symbol table info available.
#6 0x00000000008575df in ?? ()
No symbol table info available.
#7 0x000000000085a3c3 in ?? ()
No symbol table info available.
#8 0x000000000085ef10 in ?? ()
No symbol table info available.
---Type <return> to continue, or q <return> to quit---
#9 0x000000000085effb in ?? ()
No symbol table info available.
#10 0x0000000000915d98 in ?? ()
No symbol table info available.
#11 0x00000000407b3e48 in ?? ()
No symbol table info available.
#12 0x00007fffd46a8530 in ?? ()
No symbol table info available.
#13 0x0000000002c28d10 in ?? ()
No symbol table info available.
#14 0x000000004155f375 in ?? ()
No symbol table info available.
#15 0x000000001e5f51a8 in ?? ()
No symbol table info available.
#16 0x0000000013154bc0 in ?? ()
No symbol table info available.
#17 0x00007fffd46a80d0 in ?? ()
No symbol table info available.
#18 0x00007fffd46a7fc0 in ?? ()
No symbol table info available.
#19 0x000000001e5f51a8 in ?? ()
No symbol table info available.
#20 0x00007fffd46a8438 in ?? ()
---Type <return> to continue, or q <return> to quit---
No symbol table info available.
#21 0x00007f4ad1d2dca8 in ?? ()
No symbol table info available.
#22 0x00007f4ad1d2dca8 in ?? ()
No symbol table info available.
#23 0x00000000418c0b3f in ?? ()
No symbol table info available.
#24 0x00007f4ad858f460 in ?? ()
No symbol table info available.
#25 0x0000000041c46f7e in ?? ()
No symbol table info available.
#26 0x000000001e5f51a8 in ?? ()
No symbol table info available.
#27 0x00007fffd46a8438 in ?? ()
No symbol table info available.
#28 0x0000000041ae31f0 in ?? ()
No symbol table info available.
#29 0x00007f4b487b4d48 in ?? ()
No symbol table info available.
#30 0x0000000000000000 in ?? ()
No symbol table info available.
(gdb)

Spoiler: Player.log from crashing standalone client

Command used:
"/usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64" -single-instance

Code:

[S_API FAIL] SteamAPI_Init() failed; no appID found.
Either launch the game from Steam, or put the file steam_appid.txt containing the correct appID in your game folder.
Stacktrace:

  at (wrapper managed-to-native) UnityEngine.Resources.Load (string,System.Type) <0x00068>
  at (wrapper managed-to-native) UnityEngine.Resources.Load (string,System.Type) <0x00068>
  at UnityEngine.Resources.Load (string) <0x0001e>
  at IntroVideoUI/<PlayCinematic>c__Iterator24B.MoveNext () <0x0006d>
  at (wrapper runtime-invoke) <Module>.runtime_invoke_bool__this__ (object,intptr,intptr,intptr) <0x0005e>
  at (wrapper managed-to-native) UnityEngine.MonoBehaviour.StartCoroutine_Auto (System.Collections.IEnumerator) <0x00071>
  at (wrapper managed-to-native) UnityEngine.MonoBehaviour.StartCoroutine_Auto (System.Collections.IEnumerator) <0x00071>
  at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator) <0x0001e>
  at IntroVideoUI.PlayIntro (single,System.Action) <0x0005d>
  at LoginManager/<Initialize>c__Iterator24D.MoveNext () <0x009a2>
  at (wrapper runtime-invoke) <Module>.runtime_invoke_bool__this__ (object,intptr,intptr,intptr) <0x0005e>
  at (wrapper managed-to-native) UnityEngine.MonoBehaviour.StartCoroutine_Auto (System.Collections.IEnumerator) <0x00071>
  at (wrapper managed-to-native) UnityEngine.MonoBehaviour.StartCoroutine_Auto (System.Collections.IEnumerator) <0x00071>
  at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator) <0x0001e>
  at LoginManager/<Start>c__Iterator24E.MoveNext () <0x000a7>
  at (wrapper runtime-invoke) <Module>.runtime_invoke_bool__this__ (object,intptr,intptr,intptr) <0x0005e>

Native stacktrace:

   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono/x86_64/libmono.so(+0x91772) [0x7f4b48901772]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Mono/x86_64/libmono.so(+0x347be) [0x7f4b488a47be]
   /lib/x86_64-linux-gnu/libpthread.so.0(+0x113d0) [0x7f4b4ba493d0]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0xb9c44e]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0x8575df]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0x85a3c3]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0x85ef10]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0x85effb]
   /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar.x86_64() [0x915d98]
   [0x407b3e48]

Debug info from gdb:

Could not attach to process.  If your uid matches the uid of the target
process, check the setting of /proc/sys/kernel/yama/ptrace_scope, or try
again as the root user.  For more details, see /etc/sysctl.d/10-ptrace.conf
ptrace: Operation not permitted.
No threads.

=================================================================
Got a SIGSEGV while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.
=================================================================

le_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_AR
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OPENGL LOG: Creating OpenGL 4.5 graphics device
AudioManager: Using PulseAudio: Default Output Device
Begin MonoManager ReloadAssembly
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-CSharp-firstpass.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-CSharp.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-CSharp.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-UnityScript.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Assembly-UnityScript.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.UI.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.UI.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.Networking.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.Analytics.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/UnityEngine.Analytics.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween43.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween43.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween46.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween46.dll into Unity Child Domain
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween50.dll (this message is harmless)
Loading /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/DOTween50.dll into Unity Child Domain
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Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/KGFUtils.Settings.dll (this message is harmless)
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Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/Hayate.dll (this message is harmless)
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Default vsync count 1
requesting resize 1024 x 768
resizing window to 1024 x 768
Desktop is 1920 x 1080 @ 60 Hz
Using libudev for joystick management


Importing game controller configs
UnloadTime: 0.792000 ms
Platform assembly: /usr/local/games/shroud-of-the-avatar-launcher/Shroud of the Avatar_Data/Managed/System.Configuration.dll (this message is harmless)
SystemInfo: graphicsDeviceName="GeForce GTX 870M/PCIe/SSE2", graphicsMemorySize=1024, operatingSystem="Linux 4.4 Ubuntu 16.04 64bit", processorCount=8, processorType="Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz", renderTargetCount=8, systemMemorySize=15967
(Filename: /home/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 37)

SotA.EarlyAccess.Linux.64.402.Date.04.05.16, LocalTime=4/22/2016 12:11:34 PM, Patch=TomoTiaReyes.3
(Filename: /home/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 37)

LanguageManager: Setting Language=English
(Filename: /home/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 37)

Pathfinding: Init
(Filename: /home/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 37)

Steam Initialized: False
(Filename: /home/builduser/buildslave/unity/build/artifacts/generated/common/runtime/UnityEngineDebugBindings.gen.cpp Line: 37)

The Player.log indicates that the game gets the GPU memory size wrong, not sure if this is of any consequence or not.

As an aside, the standalone installer seems to be unable to change the file permissions of the game binaries installed in /usr/local/games (777 permissions and player user account as the owner). Not sure if this relates to the crashing problem but it's definitely a security issue.

 

Hi all, helm and me discuss this problem several days - Black screen and crash.
I tested 2 PCs with a different linux distros....=)
So, i think problem is not in hardware, game cant set resolution and\or graphic settings, prefs file must be created by game, but, while game is crushing prefs cant be created, so, just create it and put in
~/.config/unity3d/Portalarium/Shroud of the Avatar/
Try this prefs file (under spoiler) and, its important - dont forget to change resolution height and width to your primary display resolution set. May be dont need to put all options from my file, il continue testing, but...this may help =)
This is only for Linux. (I dont know how it will work under Windows)
-----
Added
If you resize Unity panel or may be another panels on a workspace you can get black screen again, if it happened, dont need to rewrite prefs, just edit resolution height and width again, to default resolution set of primary display.
------

Plz, let me know how it goes. And have a nice game )

Spoiler: prefs

<unity_prefs version_major="1" version_minor="1">
<pref name="DefaultInputsVersion" type="int">21</pref>
<pref name="HighlightStrength2" type="float">0.441177</pref>
<pref name="IntroMoviePlayed" type="int">1</pref>
<pref name="InvertScrollWheel" type="int">0</pref>
<pref name="MinimizeDecorationMemoryUse" type="int">0</pref>
<pref name="PlayerVolume_SFX" type="float">1</pref>
<pref name="SSAA_Enable" type="int">1</pref>
<pref name="SSAO_Enable" type="int">0</pref>
<pref name="Saturation" type="float">0.311765</pref>
<pref name="Screenmanager Is Fullscreen mode" type="int">0</pref>
<pref name="Screenmanager Resolution Height" type="int">1050</pref>
<pref name="Screenmanager Resolution Width" type="int">1680</pref>
<pref name="UnityGraphicsQuality" type="int">6</pref>
<pref name="UnitySelectMonitor" type="int">-1</pref>
<pref name="UseListInventory" type="int">1</pref>
<pref name="UseSotAInsteadOfSteam" type="int">0</pref>
<pref name="Video_AntiAliasing" type="int">0</pref>
<pref name="Video_Bloom" type="int">0</pref>
<pref name="Video_Brightness" type="float">0.523529</pref>
<pref name="Video_CameraEffects2" type="int">0</pref>
<pref name="Video_Height" type="int">1050</pref>
<pref name="Video_RefreshRate" type="int">60</pref>
<pref name="Video_ShadowDistance" type="int">1</pref>
<pref name="Video_Width" type="int">1680</pref>
<pref name="Volume_Master" type="float">1</pref>
<pref name="Volume_Music" type="float">1</pref>
<pref name="Volume_Phonograph" type="float">1</pref>
<pref name="Volume_Radio" type="float">1</pref>
<pref name="Volume_SFX" type="float">1</pref>
</unity_prefs>

WBR Indarien

 

Yes, curiously enough copying of the prefs settings indeed does work around the problem, so at least I can play. Thank you @Indarien!

I'll check out some Ubuntu earlier release versions where I also reinstalled the clients from scratch (without any issues) to see how they behave.

 

You welcome =)
Glad that it helped.

 

Some additionals.
Unity panel can be resized, and ifyou resize it, you will get black screen again =)
If it happen, dont need to rewrite existed prefs, just go to prefs file and manualy set resolution height and widht to default monitor resolution. And this will solve issue.
So, i think, all panels, objects that can be resize can be a reason to get black screen.
I have updated my post.

 

May be this prefs file can be posted in General topic to help others to play? Or not? =)