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Crashing 1-8 times per day

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Applerust, Aug 7, 2018.

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  1. Hemswal The Descended

    Hemswal The Descended Avatar

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    I thought it might be an issue with my ram, video card, psu, or something. Nope, 0 errors or warnings from any of the crashes I've gotten in the past week.

    [​IMG]

    The times it crashed today, so far, have been 3.

    1. Was in Insulam de Nocte, just standing there. My guildy zones into town and I crash.
    2. Walking up the stairs of my row lot.
    3. Moved a book on my bookshelf in my row lot.

    Yesterday, 4 or 5 crashes

    1. While fighting the Aether Dragon.
    2. After getting killed by the Aether dragon, being resed, not being able to move after being resed, then crashed.
    3. Going to another zone.
    4. Playing fleet flute on the overworld map.
    5. Don't remember.

    Previous to yesterday, 1-8 crashes per day. Happening during all sorts of game play. Fighting, walking on the world map, zoning, crafting, talking to the oracle. Basically anything could be going on and a crash would occur.

    08/07/2018 19:22
    Title: Game crashes
    Reproduction Rate: Sporadic
    Blocker? Yes, can't play Sota reliably
    Details: I load the game and play for 10 minutes, and it crashes. I load the game and play for 2 hours and it crashes. No rhyme or reason. It's been happening since the patch before last. (R55 I think)
    Steps to Reproduce: Play Sota.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-8320 Eight-Core Processor (8) System RAM: 16348
    GPU: NVIDIA GeForce GTX 1060 6GB GPU RAM: 6052
    SotA.Win.64.819.Date.08.01.18
    Area: POT_forest_metropolis_01b_template/Insulam de Nocte
    Area Display Name: Insulam de Nocte
    Loc: (115.3, 58.3, 224.4)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxJbnN1bGFtIGRlIE5vY3RlfCgxMTUuMzExLCA1OC4yOTUsIDIyNC4zNTgpfCgwLCAwLjM5OSwgMCwgMC45MTcpfDQ4LjUxMzM2fDEzLjgxODd8Ny45MjgxMTE=
     
    Last edited: Aug 28, 2018
  2. Xee

    Xee Avatar

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    Having the same issues.
    08/09/2018 09:53
    Title: Unity crash random. seems to be more when I am in Silverdale market then adventure.
    Reproduction Rate:
    Blocker? yes
    Details: Random unity engine crash well playing. Have not been able to see what it could be. perhaps Video memory leak?
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8) System RAM: 16269
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8081
    SotA.Win.64.819.Date.08.01.18
    Area: POT_forest_metropolis_01c_template/Silverdale Market
    Area Display Name: Silverdale Market
    Loc: (111.2, 38.0, 238.3)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxY190ZW1wbGF0ZXxTaWx2ZXJkYWxlIE1hcmtldHwoMTExLjE4OCwgMzguMDQzLCAyMzguMjc4KXwoMCwgMC43MTQsIDAsIC0wLjcwMSl8MjY5LjE0N3wxMy4yNjgyfDguNjMzNTI0
     
  3. Hemswal The Descended

    Hemswal The Descended Avatar

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    Uninstalled and re-installed the latest driver, for good measure. Didn't seem to have any impact.
     
  4. Xee

    Xee Avatar

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    Looking further into the crash with windows looks like the issue is related to an access violation in the unity player.

    Faulting application name: Shroud of the Avatar.exe, version: 2018.1.7.46210, time stamp: 0x5b2bd313
    Faulting module name: UnityPlayer.dll, version: 2018.1.7.46210, time stamp: 0x5b2bd4ab
    Exception code: 0xc0000005
    Fault offset: 0x0000000000282312
    Faulting process id: 0x5ac0
    Faulting application start time: 0x01d430a655f215d5
    Faulting application path: C:\Program Files\Portalarium\Shroud of the Avatar\Shroud of the Avatar.exe
    Faulting module path: C:\Program Files\Portalarium\Shroud of the Avatar\UnityPlayer.dll
    Report Id: b1bb7495-1abd-4e42-b32f-486679ebd85d
    Faulting package full name:
    Faulting package-relative application ID:

    The Exception Code Exception code: 0xc0000005 which I searched seemed to be a common issue with access violations.
     
  5. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    there is an output_log.txt somewhere (dont have sota on this machine - criminal i know) but, in there it shows the errors sota outputted while running, now often many are deemed "normal" but towards the end it may show some hints as to what is causing the crash, warning check the outout_log.txt has the date/time you were last in game!
     
  6. MelfromHell

    MelfromHell Avatar

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    I am also getting multiple crashes per day. Some are straight to desktop, some are Unity crashes and some are problems loading maps - I can get to 98% and the game stops responding.

    I find that many of my crashes can happen just when I'm running around (usually Unity); crashes to desktop are usually mapping out of wherever I am - into a basement, out of a basement or to another town. Sometimes, just picking up an object to move it will cause me to crash.

    This started happening last week. I reinstalled the game, updated all of my drivers...
     
  7. Hemswal The Descended

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    Mine stopped completely. Once the new video driver came out, had no more crashes.