Dialogue with NPC - how could we improve it simple?

This is a point from a bigger threat in the General Forum about Solo/offline, but it is also very important for the online story feeling.

1. At the moment we have a "one for all" dialogue window
The critique so far:
Watching the window feels reading a never ending text.
A small change could give us more feeling of communication with our counterpart.
Text from the counterpart could be shown above/left from him/her.
Means: outside the "dialogue window" we have now. There must be no "window" to do so.
Click and watch the solution of 2013(!), start at 5:55 - great.
And a font we could read very well.

Please, let the answer of our counterpart vanish, with the moment, when we ask (click) another question (keyword) AND when we say goodbye. So the "continue" button is only needed, if there is a lot of text after one question.
Now, sometimes, we have to click "continue" and no further text follows!

And further (also really important for Solo online mode!) please don't show technical information in this dialogue window, like "XYZ is now on/offline"!

2. To talk with our Counterpart
For now we have ONE Dialogue window infront of us. It contains two possibilites.
Click words INSIDE text window. Click keywords below the text window.

The critique so far:
It is confusing, scrolling up for words to click again. This takes us away from the story.
Keywords asked from us are shifted to the right side of the keyword line. That's a good idea!
So just the actual things are shown in highlighted words, the former asked words are grey.
So far so good. But clicking again former asked words (from the right side) will shift them back to the left side. That's confusing, too.

A solution to make it more clear could be:
Standard keywords coming up with the first encounter of a NPC:
greetings name job rumors help |goodbye|
After clicking standard words are shifted always to the right (as it is now!).
And the last asked word could be shown more left sided.
For example: clicking (in this order) greetings and name and job shifts them to the right side:
rumors help job name greetings |goodbye|

Now I would ask for rumors, and the answer text (left/right above the counterpart!) would tell about the oracle and titans.
The textline would show:
Oracle Titans help rumors job name greetings |goodbye|
After asking about Oracle and Titans it would be this way:
help Titans Oracle rumors job name greetings |goodbye|

Asking job again, shouldn't shift/change the order of the whole words!
It looks like the keywords will "jump" around. That's confusing again.
For me this was one of the whole reasons, I clicked again on words I did before!
And there is no reason to shift the former asked (basic) keyword back to the left side.

So it would be very clear, what we asked before and what we can ask further.

Beside this, there also could be a part "asked before", where we could find the summary of what we asked and given answers
(what we now have inside the dialogue window to scroll from a to b!)
Could look like this:
Oracle Titans help rumors |goodbye| |asked before|
Last one could provide (in another window, may be connected to the Journal):
______________________________________
Asked before:
Greetings
Hail Avatar! Welcome in the world of Novia!
Name
My name is Arabella.
Job
My job is to support you, Avatar, on our path.
Lord British
He is the first Outlander (there only can be one - first one ) of Novia and my husband.
______________________________________________________

AND very important:
The dialogue window would be reduced (smaller like now!) to the text,
WE actually speak to our counterpart. This would feel more clear.
To follow the whole dialogue and story would be more easier.

The parts of our dialogues, which will be part of the Knowledge Journal could also show up a small portrait(!) of the person we talked to for better remember him/she!

The whole dialogue can be seen in the chat window, which we always can toggle on/off, so it is not necessary to have it in the dialogue window infront of us ...