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Freeze: Ardoris

Discussion in 'Release 34 Bug Forum' started by Chirp, Sep 16, 2016.

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  1. Chirp

    Chirp Avatar

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    9/16/2016 7:00 PM
    Title: Freeze: Ardoris
    Reproduction Rate: currently 100%, yesterday not encountered
    Blocker? yes
    Details:
    I logged in, standing at the Ardoris entrance. Running towards the city (plan to visit the Oracle), the game froze. -> 'Shroud of the Avatar.exe is not responding.'
    After restarting, even restarting the computer, same. Freeze in the spot, most times with network trouble icon on from the beginning.
    A login on world map was possible. Again, after re-entering Ardoris, the freeze occured. This time I was able to reach the outer area near the oracle before the freeze.
    Always had to forcefully end the program and restart.
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 16346
    GPU: AMD Radeon HD 7800 Series GPU RAM: 2030
    SotA.EarlyAccess.Win.64.392.Date.09.14.16
    Area: Ardoris
    Loc: (154.3, 56.0, 193.8)

    Q: Is there anything else I could provide as info in such a case?
     
  2. Archer

    Archer Avatar

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    I had similar problems yesterday. Same patch version, AMD RX 480. I assumed it was graphics problem. Checked my processes (OS: Linux Mint) and found 13-15 processes working away. Highest was only using ~70-80% of a single core.
     
    Last edited: Sep 18, 2016
  3. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Reproduced in QA-397.
    9/25/2016 2:20 PM
    Reproduction Rate: 5/5, 100%
    Blocker? yes
    Details: The game freezes and Win10 becomes unresponsive in Ardoris immediately after holding down the right mouse button and moving the mouse.
    You have to press the power button to shutdown the PC.
    Steps to Reproduce:
    1) Enter Ardoris from the Overland map or from the Login screen
    2) Hold down the right mouse button
    3) Move the mouse while holding down the right mouse button
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz (4) System RAM: 8147
    GPU: AMD Radeon HD 6670 GPU RAM: 1008
    Resolution: 1600x900, 50Hz
    Quality Level: Fastest/Auto
    SotA.EarlyAccess.QA.Win.64.397.Date.09.22.16
    Area: Ardoris
    Loc: (155.5, 56.0, 193.0)
     
    Last edited: Sep 26, 2016
  4. Attenwood

    Attenwood Avatar

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    Have you checked drivers for your GPU? We have observed increased reports from players running AMD graphic cards re. crashing.

    We recommend checking for new drivers and potentially known issues that might be present for those cards. We are still investigating this issue on our end.
     
  5. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    I have been using the same drivers for the GPU since Build 441/R32.
    AMD Radeon HD 6670
    Driver Date: 4th November 2015
    Driver Version: 15.201.1151.1008


    Screenshot:
    [​IMG]

    ***EDIT***
    9/27/2016 12:11 PM
    The game does not freeze anymore in Ardoris in QA-399.
    SotA.EarlyAccess.QA.Win.64.399.Date.09.26.16
     
    Last edited: Sep 27, 2016
  6. Chirp

    Chirp Avatar

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    Updated my drivers now to the latest available:

    Radeon Softwareversion - 16.9.2
    Radeon Software Edition - Crimson
    Grafik-Chipsatz - AMD Radeon HD 7800 Series
    Speichergröße - 2048 MB
    Speichertyp - GDDR5
    Systemtaktrate - 860 MHz
    Windows-Version - Windows 10 (64 bit)
    Systemspeicher - 16 GB
    CPU-Typ - Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz

    Version der Radeon Einstellungen - 2016.0916.1515.27418
    Treiber-Paketversion - 16.40.2311-160916a-307101E
    Anbieter - Advanced Micro Devices, Inc.
    2D-Treiberversion - 8.1.1.1571
    Direct3D® Version - 9.14.10.01221
    OpenGL® Version - 6.14.10.14008
    OpenCL™ Version - 6.14.10.14008
    AMD Mantle-Version - 9.1.10.0146
    AMD Mantle API-Version - 98310
    AMD Audio-Treiberversion - 10.0.1.0
    Vulkan™ Driver Version - 1.3.0
    Vulkan™ API Version - 1.0.21

    Let's hope this does it. I get many crashes at the moment, or better, complete hangs. Have to forcefully close the game.
     
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