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Freezing / locking up and memory leaks

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by EightbitX, Mar 29, 2018.

  1. EightbitX

    EightbitX Avatar

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    Hey, been having prob consistantly with all the patches up till now (been playing for about 3-4 months ish) ive had continuous freezing in towns and memory leaks well after an hour or so where the locking up / freezing gets worse and worse until i have to restart the client. ive since updated my device drivers for everything under the sun to no avail improvements.
    Below is my system information which for this game should definately be MORE Than enough to run it...so im not sure exactly whats causing this... :/
    ------------------
    System Information
    ------------------
    Time of this report: 3/29/2018, 12:05:50
    Machine name: EIGHTBIT-PC
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170913-0600)
    Language: English (Regional Setting: English)
    System Manufacturer: Alienware
    System Model: Aurora-R4
    BIOS: BIOS Date: 11/26/13 14:42:56 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
    Memory: 8192MB RAM
    Available OS Memory: 8110MB RAM
    Page File: 3439MB used, 15929MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 1060 3GB
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 1060 3GB
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1C02&SUBSYS_11D9196E&REV_A1
    Display Memory: 4095 MB
    Dedicated Memory: 2977 MB
    Shared Memory: 1118 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: SCEI MONITOR
    Monitor Id: SCE0301
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 23.21.0013.9101 (English)
    Driver Version: 23.21.13.9101
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 2/25/2018 01:34:54, 18910384 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5F42-11CF-5359-D4311BC2DA35}
    Vendor ID: 0x10DE
    Device ID: 0x1C02
    SubSys ID: 0x11D9196E
    Revision ID: 0x00A1
    Driver Strong Name: oem49.inf:NVIDIA_Devices.NTamd64.6.1:Section147:23.21.13.9101:pci\ven_10de&dev_1c02
    Rank Of Driver: 00E62001
    Video Accel:
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    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
     
    Tamsen and FrostII like this.
  2. Lexie

    Lexie Bear Queen

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    Yikes, that sounds bad. Have you attempted a full reinstall of the game in case there is some file corruption contributing to your issues?
    Good call on the drivers update. I noticed you were on DirectX 11 - any reason why you are not using DirectX 12?
    With the memory leaks - how does your task manager look after an hour of playing? I could see perhaps a memory leak happening after several hours, but your symptoms seem extreme.
    To help narrow things down, have you tried different video settings? Do you not notice any performance changes between fastest and higher settings?
    The freezing, how frequent is it? Do you get any error messages?

    @EightbitX
     
  3. Lexie

    Lexie Bear Queen

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    We can also look into your anti-virus programs in case it is bogging down SoTA. I take it Shroud is whitelisted in your firewall settings?
     
  4. EightbitX

    EightbitX Avatar

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    the hitching / locking up seems to happen whenever im in towns or POT's, any other time like if im in a dungeon or an adventure zone it runs like butter...as for the memory leak, it goes from (initially 5 gig usage then attempts to go well over the 8 gig cap). tried a reinstall to no avail as did i try to restart my entire machine any time it happens. shroud is whitelisted on firewall and anti-virus as well, typically i have very minimal things running in the background, discord and the game are it typically when gaming. @Lexie
     
  5. Lexie

    Lexie Bear Queen

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    I wouldn't bet my life on it, but the performance may be upped a bit by upgrading to the current Directx 12.
    @EightbitX
     
  6. EightbitX

    EightbitX Avatar

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    im on windows 7...dx12 is exclusive to windows 10
    or atleast i thought it was... o_O;
     
  7. Echondas

    Echondas Bug Brigade – Bug Hunter

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    What AV software are you running? As a test - have you tried disabling 'realtime scanning' or whatever your running's equivalent, or excluding the shroud installation directory from it?

    Also - your system RAM is a little low (8GB) IMHO - POTs often have a LOT of decoration items, which is probably why you are seeing the performance hit there only.

    - I think you would see a tremendous performance increase by going to 16 GB. In the meantime, you can try closing any other running programs, including those running in the background - to free up additional RAM.

    PS - on my current Windows 10 system (windows 10 uses some memory compression too, so, this will not be directly comparative to win 7) -- I'm at ~6.5 GB used by SOTA after loading into Ulfheim, exiting to the world map, running through a siege into Rift's End, walking by a few houses, teleporting to Bladewyke and walking around..
     
    Last edited: Mar 29, 2018
  8. EightbitX

    EightbitX Avatar

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    the AV software is irrelevant because its never running when im gaming. also any other game i throw at my rig and theres zero issues at all... i can run fallout 4 and doom 2016 on high/ultra high settings with NP at all...
     
  9. Echondas

    Echondas Bug Brigade – Bug Hunter

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    I think it's really a lack of available RAM - due to how much deco is loading in POTs - do you have 'cull interior decorations' enabled in options? That might help.
     
  10. Alcapwn

    Alcapwn Avatar

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    Having a similar issue and have been since launch. I'll follow this post and see what comes of it.
     
  11. wardgom

    wardgom Avatar

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    I have had this same problem for more than a year. Whenever the game load assets into pc/gpu memory it needs to perform some processing and unpacking, it uses system RAM as a buffer for this work. This is how many games handle loading compressed/packed assets. But, most other games will release the massive buffer chunks as soon as they are no longer needed. This game does not handle this simple cleaning up correctly, and so suffers from stuttering and other issues as it consumes an unnecessary amount of memory.
    It has been an issue for me when I play this game for more than a year now. At first I thought it was an issue with just my platform, but I have seen complaints from other players that run it one Windows who have been seeing the same issue. These complaints go back for over a year as well.

    I find it very disappointing that the developer has not the technical capability to solve such a simple issue.
     
  12. EightbitX

    EightbitX Avatar

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    I think a tiny bit of the problem is the engine itself, I play a game called rust which also uses unity and it seems to be a similar problem with most if not all unity based games, I think as of now a lot of it is patiently waiting the hotfix from unity devs. I'm sure something can also be done by portal to atleast put a bandaid on the problem , but that's about all it'd be is one large bandaid.
     
  13. wardgom

    wardgom Avatar

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    I hate to sound like a pessimist but, depending on who you ask, they have had more than 2 years to figure this one out. I can think of many different situations that could lead to a dev with as much gravitas as Portalarium not being able to fix this... but most of them involve them being terrible at managing the project. Given the fact that I bought the game, I really hope I am wrong about that. Based on what I have seen over the last 3 years, Mr. Garriot is really, really good at selling his product... but they are not nearly as good at delivering.
     
  14. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Tagging @Chris on this
     
  15. wardgom

    wardgom Avatar

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    @Echondas That's good to know, I suppose. But what does that mean?

    I like the Neuromancer EOA Game cover art, by the way. Haven't seen that in years.
     
  16. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Awesome - you’re the first person who recognized it :)

    @Chris - is Chris Spears AKA Atos (SOTA in reverse) - he’s the head wizard in this project - and wears many hats - I tagged him to see this thread and provide some feedback based on what’s been mentioned.
     
  17. EightbitX

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    thank you :)
     
  18. Enziet

    Enziet Avatar

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    Up your Windows Virtual Memory, or your Windows Cache. I had mine turned off. When I turned it back on, all my issues fixed.
     
  19. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Hah - that was my first thought also - that he had paging turned off - but I saw in the system report that he had plenty of virtual memory free. I really think a RAM upgrade is needed.
     
  20. EightbitX

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    Yeah its not the VM ... idk ...just seems really strange to me that this game requires so much ram when im playing other games with 8gigs with zero issues <_<