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Frozen loading at 98% into Rift's End

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Echondas, May 11, 2018.

  1. Echondas

    Echondas Bug Brigade – Bug Hunter

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    5/11/2018 6:43 PM
    Title: Frozen loading at 98% into Rift's End
    Reproduction Rate: Twice so far
    Blocker? Yes
    Details:The game froze while loading from Northwood into Rift's End. I waited 2-3 minutes before killing the process.
    Steps to Reproduce: I clicked the boat at Northwood Docks to enter Rift's End, and the game became unresponsive at 98% of the load screen.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (12) System RAM: 32678
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8088
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia_R9_City_Northwood
    Area Display Name: Northwood
    Loc: (38.4, 36.2, -194.6)
    Debug: Tm92aWFfUjlfQ2l0eV9Ob3J0aHdvb2R8fCgzOC4zOTcsIDM2LjE5MSwgLTE5NC42MTMpfCgwLCAwLjk4OCwgMCwgMC4xNTIpfDE2OS43NTc3fDI4LjQ3NTExfDUuODA5OTk4
     
  2. Chris

    Chris Tech Lord Moderator SOTA Developer

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    This makes me sad... :(
     
  3. Chris

    Chris Tech Lord Moderator SOTA Developer

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    BUT we have 3 weeks to figure it out now and thanks for reproing it on our super early QA build.
     
    Echondas and Alley Oop like this.
  4. Kalidorn

    Kalidorn Avatar

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    What do you mean 3 weeks we are dealing with this problem in live play.Don't need to que up for QA to see it. Without a doubt one of the most annoying bugs ever. Since 3 days after R53 release i have a rotating selection of POT i can't access without crashing at 98%
     
  5. jiirc

    jiirc Avatar

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    I'm guessing that you thought you had a fix for this issue, since it's old news. There've been lots of these reports for the R53 build. :)
     
  6. Arya Stoneheart

    Arya Stoneheart Avatar

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    5/12/2018 8:02 AM
    Title:
    Reproduction Rate:
    Blocker?
    Details: Same problem, stuck loading into Rift's End and also Port Phoenix POTs.
    Steps to Reproduce: Try to enter POTs normally. I usually do not have problems with NPC towns such as Northwood and Kiln.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4) System RAM: 16326
    GPU: AMD Radeon R9 200 Series GPU RAM: 4072
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia
    Area Display Name: Novia
    Loc: (-317.2, 11.7, -329.5)
    Debug: Tm92aWF8fCgtMzE3LjE5MiwgMTEuNywgLTMyOS41KXwoMC4wMDIsIC0wLjg0NiwgLTAuMDA4LCAtMC41MzMpfC01MC42NTc5Mnw0NC42MTMxOHwyMA==
     
  7. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Here's a screencap of the debugger before the game froze - if that's helpful.

    [​IMG]
     
  8. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Reproduced externally.
    5/13/2018 10:07 PM
    Reproduction Rate: 1/2
    Details:
    The loading screen got frozen and the game became unresponsive at 98%.
    The game froze while loading from the Overland Map to Rift's End.

    Initialize engine version: 2018.1.0f2 (d4d99f31acba)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GT 730 (ID=0x1287)
    Vendor:
    VRAM: 4025 MB
    Driver: 24.21.13.9755
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.203 seconds
    <RI> Initializing input.

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 12.282309 ms
    GameManagerSceneObject.Awake. 5/13/2018 10:00:25 PM
    SystemInfo, graphicsDeviceName=NVIDIA GeForce GT 730, graphicsMemorySize=4025, graphicsDeviceType=Direct3D11, operatingSystem=Windows 7 (6.1.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, systemMemorySize=12239
    SotA.QA.Win.64.676.Date.05.11.18, LocalTime=5/13/2018 10:00:25 PM, Patch=jasmine(post-peacock,ordinalized)
    LanguageManager: Setting Language=English, Partner=None
    PreviousApplicationExit status=clean systemMemorySize=12239
    Pathfinding: Init
    Steam Initialized: True
    AI Behaviors Preloaded
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libc
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libc
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libc
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    PhotonNetwork: StatusChange Connect, State=Connecting
    Network storage reset
    PhotonNetwork: StatusChange EncryptionEstablished, State=Connected
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    The referenced script (Unknown) on this Behaviour is missing!
    (Filename: Line: 1576)

    The referenced script on this Behaviour (Game Object '<null>') is missing!
    (Filename: Line: 1789)

    0 : 579a22a4abb71901309790de
    Found character: Elene Sali
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Knowledge: Loaded 1491 character flags, 3 user flags
    PushLevel: Added level Novia, spawnPoint:, hex:5087,5107
    AsyncLoadSequence begin. SceneToLoad: Novia:
    10:00:58 PM: Loading Scene...
    Shader 'MicroSplat/NoviaTerrain1': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    10:01:03 PM: Level load loop started.
    Unloading 5 Unused Serialized files (Serialized files now loaded: 40)
    Pathfinding: Load UnLoaded
    UnloadTime: 11.990461 ms
    Shader 'Nature/Terrain/Diffuse': fallback shader 'Diffuse' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Diffuse-AddPass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'BaseMapShader' shader 'Diffuse' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Details1' shader 'Hidden/TerrainEngine/Details/WavingDoublePass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Details2' shader 'Hidden/TerrainEngine/Details/BillboardWavingDoublePass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Tree0' shader 'Hidden/TerrainEngine/BillboardTree' not found
    GameManagerSceneObject.Awake. 5/13/2018 10:01:04 PM
    NavMeshLoadTime SceneId=Novia , Time=0.8779335
    Pathfinding: Load Loaded
    Camera: CameraRig_Universal (NOVIA SETTINGS - DO NOT REVERT) (CameraController)
    Sub-emitters must be children of the system that spawns them
    (Filename: Line: 2980)

    Sub-emitters must be children of the system that spawns them
    (Filename: Line: 2980)


    Unloading 122510 unused Assets to reduce memory usage. Loaded Objects now: 350896.
    Total: 708.965044 ms (FindLiveObjects: 36.465720 ms CreateObjectMapping: 28.584907 ms MarkObjects: 561.769889 ms DeleteObjects: 82.143925 ms)

    Unloading 4 Unused Serialized files (Serialized files now loaded: 40)
    GC.Collect() took 0.2 seconds
    10:01:07 PM: Level loaded.
    10:01:07 PM: Scenario init completed. Scenario:
    Checksum for Novia: 2317829126

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 350896.
    Total: 643.874400 ms (FindLiveObjects: 32.601886 ms CreateObjectMapping: 13.124758 ms MarkObjects: 597.617613 ms DeleteObjects: 0.529539 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=52f7725338ca2237c83cbfd4
    10:01:10 PM: Started NPC Spawn...
    10:01:10 PM: Equipping Avatars...
    GroupServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:Connect
    GroupServer: OnStatusChanged:EncryptionEstablished
    SceneServer: OnStatusChanged:EncryptionEstablished
    Requesting social lists...
    PlotManager: Starting Initializing Plots
    PlotManager: Finished Initializing Plots
    Receiving social lists...
    Entering chat channel: Guild/The Cult of Elene
    Finished receiving social lists
    EnterChatChannelResponse: Result = Ok, ChannelName = Guild/The Cult of Elene
    Spawning local player at (185.102, 11.621, 330.5) using spawner PlayerSpawnLocation_Elysium_from_Etceter. SnapToGround:True
    Local player equipment load time: 00 secs
    10:01:24 PM: Equipment load complete. Loop Counter:94
    IncomingMessages, Total=20, NumPlayers=2, SceneId=Novia,Room=b4ed8e90-af4d-4beb-bbb5-d69191fabe3e
    10:01:28 PM: Waiting for NPC Spawn
    10:01:28 PM: Finished NPC Spawn
    10:01:30 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=Novia, TimeToFadeIn=32.1, PreloadTime=5.7, SceneIOLoadTime=0.5, SceneUnloadTime=0.3, SceneActivateTime=2.6, JoinTime=3.6, DecoLoadTime=0.0, AvatarLoadTime=13.6, FinalizeLoadTime=5.7, RelatedInfo, PrefabLoadTime=0.9, ResourceLoadTime=14.9, GameManager=0.1, JoinDownloadTime=1.5, VideoMemory=4025, SystemMemory=12239, FirstTime=True
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    10:01:31 PM: Fading in...
    10:01:31 PM: AsyncLevelLoad Completed!
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    PushLevel: Added level POT_island_metropolis_01_template/Rift's End, spawnPoint:playerSpawnLocation, hex:5087,5108
    Network storage reset
    local player destroyed.
    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromGameserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    SceneServer: OnStatusChanged:Disconnect
    PlotManager: SceneServer disconnect. Load status = Initialized
    PhotonNetwork: StatusChange Connect, State=ConnectingToMasterserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedComingFromGameserver
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    AsyncLoadSequence begin. SceneToLoad: POT_island_metropolis_01_template/Rift's End:playerSpawnLocation
    10:01:46 PM: Loading Scene...
    10
    10:01:47 PM: Level load loop started.
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Unloading 3 Unused Serialized files (Serialized files now loaded: 49)
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    camera controller destroyed.
    Pathfinding: Load UnLoaded
    UnloadTime: 465.042865 ms
    Shader 'Nature/Terrain/Standard': fallback shader 'Nature/Terrain/Diffuse' not found
    Shader 'Nature/Terrain/Standard': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-AddPass' not found
    Shader 'Nature/Terrain/Standard': dependency 'BaseMapShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-Base' not found
    GameManagerSceneObject.Awake. 5/13/2018 10:01:52 PM
    NavMeshLoadTime SceneId=POT_island_metropolis_01_template , Time=0.2581482
    Pathfinding: Load Loaded
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    <color=yellow>Ceto (1.1.1) Warning:</color> Can not query overlays clip mask if read/write is not enabled
    Camera: CameraRig_Universal (CameraController)

    Unloading 30606 unused Assets to reduce memory usage. Loaded Objects now: 328879.
    Total: 687.755179 ms (FindLiveObjects: 24.129554 ms CreateObjectMapping: 23.447471 ms MarkObjects: 590.275667 ms DeleteObjects: 49.902185 ms)

    Unloading 2 Unused Serialized files (Serialized files now loaded: 49)
    GC.Collect() took 0.1 seconds
    10:01:54 PM: Level loaded.
    10:01:54 PM: Scenario init completed. Scenario:Rift's End
    Checksum for POT_island_metropolis_01_template/Rift's End: 847218218

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 328879.
    Total: 752.824461 ms (FindLiveObjects: 27.286031 ms CreateObjectMapping: 20.727563 ms MarkObjects: 616.533008 ms DeleteObjects: 88.277257 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=52f7725338ca2237c83cbfd4
    10:01:57 PM: Started NPC Spawn...
    SceneServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:EncryptionEstablished
    PlotManager: Starting Initializing Plots
    PlotManager: Starting Initializing Player town plot
    10:01:58 PM: Equipping Avatars...
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    PlotManager: Finished Initializing Player town plot
    Spawning local player at (16.507, 69.937, -147.743) using spawner PlayerSpawnLocation_Hub. SnapToGround:True
    Local player equipment load time: 00 secs
    LocationDiscovered: Player="Elene Sali", SceneId="POT_island_metropolis_01_template/Rift's End", LocationName="POT_island_metropolis_01_ExitToOverworld_S"
    LocationDiscovered: Player="Elene Sali", SceneId="POT_island_metropolis_01_template/Rift's End", LocationName="POT_island_metropolis_01_NPC_TownCrier"
    10:02:09 PM: Equipment load complete. Loop Counter:33
    10:02:10 PM: Waiting for NPC Spawn
    10:02:10 PM: Finished NPC Spawn
    10:02:10 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=POT_island_metropolis_01_template, TimeToFadeIn=24.6, PreloadTime=1.0, SceneIOLoadTime=1.7, SceneUnloadTime=3.4, SceneActivateTime=2.5, JoinTime=3.8, DecoLoadTime=10.2, AvatarLoadTime=0.3, FinalizeLoadTime=1.7, RelatedInfo, PrefabLoadTime=0.0, ResourceLoadTime=7.3, GameManager=1.1, JoinDownloadTime=1.6, VideoMemory=4025, SystemMemory=12239, FirstTime=False

    Screenshots from the Task Manager:
    [​IMG]

    [​IMG]

    User Specs:
    OS: Windows 7 (6.1.0) 64bit
    CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 12239
    GPU: NVIDIA GeForce GT 730 GPU RAM: 4025
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia
    Area Display Name: Novia
    Loc: (185.1, 11.6, 330.5)
    Debug: Tm92aWF8fCgxODUuMTAyLCAxMS42MjEsIDMzMC41KXwoMC4wMDIsIC0wLjg0NiwgLTAuMDA4LCAtMC41MzMpfDExNS41OTE4fDQ1fDIw
     
    Last edited: May 15, 2018
  9. Arya Stoneheart

    Arya Stoneheart Avatar

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    Possible workaround - take off the Shroud of the Avatar and other Dread Artifacts - the Bonesteel Crown, Heart of Sorrows before trying to enter a POT.

    I took those three items off and was able to get in Port Phoenix, Diamond Fields and a few other POTs without any problems.

    The items are VFX heavy so maybe that is the problem.
     
  10. Lexie

    Lexie Bear Queen

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    Thanks for sharing this. I'll keep an eye on it, if it is indeed the behavior - others please chime in if you find this works for you, or if it doesn't...
     
  11. Echondas

    Echondas Bug Brigade – Bug Hunter

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    @Lexie @discipleofweb this doesn't work for me. (I unequipped everything)

    - I am at 100% repro on the game not responding at 98% when loading into Rift's End from the world map or Northwood using the boat, and recalling directly in from any location - on both Windows 10 and Windows 7.

    After letting Windows close the process that's not responding and logging in again - my character is usually reported as still in-game - in Rift's End - at that point, if I choose to load in to Rift's End - it works.. it's just entering it from the World Map or Northwood.
     
    Last edited: May 14, 2018
  12. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    It would be nice to see your output_log.txt after the game became unresponsive. output_log.txt is usually located at C:\Users\username\AppData\LocalLow\Portalarium\Shroud of the Avatar(QA)\
    :)
     
  13. Echondas

    Echondas Bug Brigade – Bug Hunter

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    I looked for that previously - I believe that was disabled R51 or R52..
    (on/around 4/25/18 - since that's the date of my last one for QA client)
     
  14. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    No, the output_log.txt was never disabled, it is just located in a different directory since Unity 2017
     
  15. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Screenshot:
    [​IMG]

    "Windows: C:\Users\username\AppData\LocalLow\CompanyName\ProductName\output_log.txt"
    ( source: https://docs.unity3d.com/Manual/LogFiles.html )
     
  16. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Weird - I got nothing there anymore for a few releases now.

    I poked around, and found a new location here, it seems:
    %installdir%\Shroud of the Avatar_Data\sota_log.txt

    Maybe for some reason it got moved there - you're using the Steam client - I'm using the non-Steam version - perhaps logs are being output in different places now.

    Here's the part of sota_log.txt (AKA output_log.txt) - after I used a recall scroll to load in:
    UsedSkill=RuneConsume_Recall, HandSlotIndex=-1 SP1=1053 SP2=467
    OnAsyncLoadOfBankAsset: Bank preload complete.
    PushLevel: Added level POT_island_metropolis_01_template/Rift's End, spawnPoint:playerSpawnLocation_TownCrier, hex:5087,5108
    Network storage reset
    local player destroyed.
    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromGameserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    SceneServer: OnStatusChanged:Disconnect
    PlotManager: SceneServer disconnect. Load status = Initialized
    PhotonNetwork: StatusChange Connect, State=ConnectingToMasterserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedComingFromGameserver
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    AsyncLoadSequence begin. SceneToLoad: POT_island_metropolis_01_template/Rift's End:playerSpawnLocation_TownCrier
    3:39:09 PM: Loading Scene...
    10
    3:39:10 PM: Level load loop started.
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Unloading 3 Unused Serialized files (Serialized files now loaded: 49)
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    camera controller destroyed.
    Pathfinding: Load UnLoaded
    UnloadTime: 647.223658 ms
    Shader 'Nature/Terrain/Standard': fallback shader 'Nature/Terrain/Diffuse' not found
    Shader 'Nature/Terrain/Standard': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-AddPass' not found
    Shader 'Nature/Terrain/Standard': dependency 'BaseMapShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-Base' not found
    GameManagerSceneObject.Awake. 5/14/2018 3:39:14 PM
    NavMeshLoadTime SceneId=POT_island_metropolis_01_template , Time=0.3167801
    Pathfinding: Load Loaded
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    <color=yellow>Ceto (1.1.1) Warning:</color> Can not query overlays clip mask if read/write is not enabled
    Camera: CameraRig_Universal (CameraController)

    Unloading 52417 unused Assets to reduce memory usage. Loaded Objects now: 363153.
    Total: 965.836495 ms (FindLiveObjects: 44.973560 ms CreateObjectMapping: 30.705515 ms MarkObjects: 809.380847 ms DeleteObjects: 80.776571 ms)

    Unloading 2 Unused Serialized files (Serialized files now loaded: 49)
    GC.Collect() took 0.1 seconds
    3:39:17 PM: Level loaded.
    3:39:17 PM: Scenario init completed. Scenario:Rift's End
    Checksum for POT_island_metropolis_01_template/Rift's End: 847218218

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 363153.
    Total: 929.136931 ms (FindLiveObjects: 41.096846 ms CreateObjectMapping: 22.566084 ms MarkObjects: 824.773841 ms DeleteObjects: 40.699491 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=5818cf1dabb72205d8e3f422
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    3:39:21 PM: Started NPC Spawn...
    SceneServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:EncryptionEstablished
    PlotManager: Starting Initializing Plots
    PlotManager: Starting Initializing Player town plot
    3:39:21 PM: Equipping Avatars...
    PlotManager: Finished Initializing Player town plot
    Spawning local player at (16.934, 69.937, -147.275) using spawner PlayerSpawnLocation_Hub. SnapToGround:True
    Local player equipment load time: 00 secs
    3:39:28 PM: Equipment load complete. Loop Counter:31
    3:39:29 PM: Waiting for NPC Spawn
    3:39:29 PM: Finished NPC Spawn
    3:39:30 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=POT_island_metropolis_01_template, TimeToFadeIn=20.4, PreloadTime=0.8, SceneIOLoadTime=1.2, SceneUnloadTime=2.4, SceneActivateTime=3.2, JoinTime=4.2, DecoLoadTime=6.6, AvatarLoadTime=0.0, FinalizeLoadTime=2.0, RelatedInfo, PrefabLoadTime=1.5, ResourceLoadTime=4.9, GameManager=1.4, JoinDownloadTime=0.7, VideoMemory=1979, SystemMemory=24573, FirstTime=False
     
    Last edited: May 14, 2018
  17. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Well yeah that sota_log.txt is the output log file for non-Steam client and it would be nice to see it.
     
  18. Echondas

    Echondas Bug Brigade – Bug Hunter

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    I added it earlier - according to it, it seems like everything loaded OK - and then the game froze - so probably the log stopped updating when the hang occurs.
     
  19. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    Nope. You got the following error message [EDIT: warning message] in your output log:
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    I got the same error [EDIT: warning] to my output log before the loading screen became unresponsive on my PC.
     
    Last edited: May 15, 2018
  20. Echondas

    Echondas Bug Brigade – Bug Hunter

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    I thought that might be related also - but I get that loading into any POT that I've tried- I bet you do also..?