1. We have a QA initiative where we work with the community more closely than ever to get your bug reports into the hands of the developers. Please use this forum for LIVE Server bug reporting. Do follow the format below, because it will help us out greatly in responding. If you do not, it's possible your bug report will be misinterpreted, or worse, lost!

    Read BEFORE submitting your first bug: Reporting Bugs… QA 101 Document
    • Search for your bug before posting in order to avoid duplicate reports.
    • Only reply to an existing thread if you have additional information for the reported bug. ALL extraneous commentary will be deleted to avoid cluttering the reports.
    • Keep your bug report short and factual.
    • There is no need to submit crash logs. Crash data we require is automatically logged.
    Bug Report Template
    1. Title:
    2. Reproduction Rate:
    3. Blocker?
    4. Details:
    5. Steps to Reproduce:
    6. User Specs:
    To get started, use /bug in-game (/devbug if on QA) to auto-create this template. It will even auto-fill some of the required information and open the browser for you. Then take the information that was just saved to your system's clipboard and paste it into a new QA forum post. Thank you bug hunters!
Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

Frozen loading at 98% into Rift's End

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Echondas, May 11, 2018.

  1. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    5/11/2018 6:43 PM
    Title: Frozen loading at 98% into Rift's End
    Reproduction Rate: Twice so far
    Blocker? Yes
    Details:The game froze while loading from Northwood into Rift's End. I waited 2-3 minutes before killing the process.
    Steps to Reproduce: I clicked the boat at Northwood Docks to enter Rift's End, and the game became unresponsive at 98% of the load screen.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (12) System RAM: 32678
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8088
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia_R9_City_Northwood
    Area Display Name: Northwood
    Loc: (38.4, 36.2, -194.6)
    Debug: Tm92aWFfUjlfQ2l0eV9Ob3J0aHdvb2R8fCgzOC4zOTcsIDM2LjE5MSwgLTE5NC42MTMpfCgwLCAwLjk4OCwgMCwgMC4xNTIpfDE2OS43NTc3fDI4LjQ3NTExfDUuODA5OTk4
     
  2. Chris

    Chris Tech Lord Moderator SOTA Developer

    Messages:
    2,255
    Likes Received:
    25,743
    Trophy Points:
    190
    Gender:
    Male
    This makes me sad... :(
     
  3. Chris

    Chris Tech Lord Moderator SOTA Developer

    Messages:
    2,255
    Likes Received:
    25,743
    Trophy Points:
    190
    Gender:
    Male
    BUT we have 3 weeks to figure it out now and thanks for reproing it on our super early QA build.
     
    Echondas and Alley Oop like this.
  4. Kalidorn

    Kalidorn Avatar

    Messages:
    62
    Likes Received:
    118
    Trophy Points:
    20
    Gender:
    Male
    Location:
    Maine
    What do you mean 3 weeks we are dealing with this problem in live play.Don't need to que up for QA to see it. Without a doubt one of the most annoying bugs ever. Since 3 days after R53 release i have a rotating selection of POT i can't access without crashing at 98%
     
  5. jiirc

    jiirc Avatar

    Messages:
    2,854
    Likes Received:
    2,896
    Trophy Points:
    153
    I'm guessing that you thought you had a fix for this issue, since it's old news. There've been lots of these reports for the R53 build. :)
     
  6. Arya Stoneheart

    Arya Stoneheart Avatar

    Messages:
    1,288
    Likes Received:
    2,051
    Trophy Points:
    113
    5/12/2018 8:02 AM
    Title:
    Reproduction Rate:
    Blocker?
    Details: Same problem, stuck loading into Rift's End and also Port Phoenix POTs.
    Steps to Reproduce: Try to enter POTs normally. I usually do not have problems with NPC towns such as Northwood and Kiln.
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4) System RAM: 16326
    GPU: AMD Radeon R9 200 Series GPU RAM: 4072
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia
    Area Display Name: Novia
    Loc: (-317.2, 11.7, -329.5)
    Debug: Tm92aWF8fCgtMzE3LjE5MiwgMTEuNywgLTMyOS41KXwoMC4wMDIsIC0wLjg0NiwgLTAuMDA4LCAtMC41MzMpfC01MC42NTc5Mnw0NC42MTMxOHwyMA==
     
  7. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    Here's a screencap of the debugger before the game froze - if that's helpful.

    [​IMG]
     
  8. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    Reproduced externally.
    5/13/2018 10:07 PM
    Reproduction Rate: 1/2
    Details:
    The loading screen got frozen and the game became unresponsive at 98%.
    The game froze while loading from the Overland Map to Rift's End.

    Initialize engine version: 2018.1.0f2 (d4d99f31acba)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GT 730 (ID=0x1287)
    Vendor:
    VRAM: 4025 MB
    Driver: 24.21.13.9755
    Begin MonoManager ReloadAssembly
    - Completed reload, in 0.203 seconds
    <RI> Initializing input.

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI.Hid> Failed to create device file:
    3 The system cannot find the path specified.

    (Filename: Line: 54)

    <RI> Input initialized.

    <RI> Initialized touch support.

    UnloadTime: 12.282309 ms
    GameManagerSceneObject.Awake. 5/13/2018 10:00:25 PM
    SystemInfo, graphicsDeviceName=NVIDIA GeForce GT 730, graphicsMemorySize=4025, graphicsDeviceType=Direct3D11, operatingSystem=Windows 7 (6.1.0) 64bit, processorCount=8, processorType=Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz, systemMemorySize=12239
    SotA.QA.Win.64.676.Date.05.11.18, LocalTime=5/13/2018 10:00:25 PM, Patch=jasmine(post-peacock,ordinalized)
    LanguageManager: Setting Language=English, Partner=None
    PreviousApplicationExit status=clean systemMemorySize=12239
    Pathfinding: Init
    Steam Initialized: True
    AI Behaviors Preloaded
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libc
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libc
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libc
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    PhotonNetwork: StatusChange Connect, State=Connecting
    Network storage reset
    PhotonNetwork: StatusChange EncryptionEstablished, State=Connected
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    The referenced script (Unknown) on this Behaviour is missing!
    (Filename: Line: 1576)

    The referenced script on this Behaviour (Game Object '<null>') is missing!
    (Filename: Line: 1789)

    0 : 579a22a4abb71901309790de
    Found character: Elene Sali
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Knowledge: Loaded 1491 character flags, 3 user flags
    PushLevel: Added level Novia, spawnPoint:, hex:5087,5107
    AsyncLoadSequence begin. SceneToLoad: Novia:
    10:00:58 PM: Loading Scene...
    Shader 'MicroSplat/NoviaTerrain1': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    10:01:03 PM: Level load loop started.
    Unloading 5 Unused Serialized files (Serialized files now loaded: 40)
    Pathfinding: Load UnLoaded
    UnloadTime: 11.990461 ms
    Shader 'Nature/Terrain/Diffuse': fallback shader 'Diffuse' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Diffuse-AddPass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'BaseMapShader' shader 'Diffuse' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Details1' shader 'Hidden/TerrainEngine/Details/WavingDoublePass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Details2' shader 'Hidden/TerrainEngine/Details/BillboardWavingDoublePass' not found
    Shader 'Nature/Terrain/Diffuse': dependency 'Tree0' shader 'Hidden/TerrainEngine/BillboardTree' not found
    GameManagerSceneObject.Awake. 5/13/2018 10:01:04 PM
    NavMeshLoadTime SceneId=Novia , Time=0.8779335
    Pathfinding: Load Loaded
    Camera: CameraRig_Universal (NOVIA SETTINGS - DO NOT REVERT) (CameraController)
    Sub-emitters must be children of the system that spawns them
    (Filename: Line: 2980)

    Sub-emitters must be children of the system that spawns them
    (Filename: Line: 2980)


    Unloading 122510 unused Assets to reduce memory usage. Loaded Objects now: 350896.
    Total: 708.965044 ms (FindLiveObjects: 36.465720 ms CreateObjectMapping: 28.584907 ms MarkObjects: 561.769889 ms DeleteObjects: 82.143925 ms)

    Unloading 4 Unused Serialized files (Serialized files now loaded: 40)
    GC.Collect() took 0.2 seconds
    10:01:07 PM: Level loaded.
    10:01:07 PM: Scenario init completed. Scenario:
    Checksum for Novia: 2317829126

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 350896.
    Total: 643.874400 ms (FindLiveObjects: 32.601886 ms CreateObjectMapping: 13.124758 ms MarkObjects: 597.617613 ms DeleteObjects: 0.529539 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=52f7725338ca2237c83cbfd4
    10:01:10 PM: Started NPC Spawn...
    10:01:10 PM: Equipping Avatars...
    GroupServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:Connect
    GroupServer: OnStatusChanged:EncryptionEstablished
    SceneServer: OnStatusChanged:EncryptionEstablished
    Requesting social lists...
    PlotManager: Starting Initializing Plots
    PlotManager: Finished Initializing Plots
    Receiving social lists...
    Entering chat channel: Guild/The Cult of Elene
    Finished receiving social lists
    EnterChatChannelResponse: Result = Ok, ChannelName = Guild/The Cult of Elene
    Spawning local player at (185.102, 11.621, 330.5) using spawner PlayerSpawnLocation_Elysium_from_Etceter. SnapToGround:True
    Local player equipment load time: 00 secs
    10:01:24 PM: Equipment load complete. Loop Counter:94
    IncomingMessages, Total=20, NumPlayers=2, SceneId=Novia,Room=b4ed8e90-af4d-4beb-bbb5-d69191fabe3e
    10:01:28 PM: Waiting for NPC Spawn
    10:01:28 PM: Finished NPC Spawn
    10:01:30 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=Novia, TimeToFadeIn=32.1, PreloadTime=5.7, SceneIOLoadTime=0.5, SceneUnloadTime=0.3, SceneActivateTime=2.6, JoinTime=3.6, DecoLoadTime=0.0, AvatarLoadTime=13.6, FinalizeLoadTime=5.7, RelatedInfo, PrefabLoadTime=0.9, ResourceLoadTime=14.9, GameManager=0.1, JoinDownloadTime=1.5, VideoMemory=4025, SystemMemory=12239, FirstTime=True
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    10:01:31 PM: Fading in...
    10:01:31 PM: AsyncLevelLoad Completed!
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/MouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/.\libMouseLib
    Fallback handler could not load library I:/Steam/SteamLibrary/steamapps/common/SotA/Shroud of the Avatar_Data/Mono/libMouseLib
    PushLevel: Added level POT_island_metropolis_01_template/Rift's End, spawnPoint:playerSpawnLocation, hex:5087,5108
    Network storage reset
    local player destroyed.
    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromGameserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    SceneServer: OnStatusChanged:Disconnect
    PlotManager: SceneServer disconnect. Load status = Initialized
    PhotonNetwork: StatusChange Connect, State=ConnectingToMasterserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedComingFromGameserver
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    AsyncLoadSequence begin. SceneToLoad: POT_island_metropolis_01_template/Rift's End:playerSpawnLocation
    10:01:46 PM: Loading Scene...
    10
    10:01:47 PM: Level load loop started.
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Unloading 3 Unused Serialized files (Serialized files now loaded: 49)
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    camera controller destroyed.
    Pathfinding: Load UnLoaded
    UnloadTime: 465.042865 ms
    Shader 'Nature/Terrain/Standard': fallback shader 'Nature/Terrain/Diffuse' not found
    Shader 'Nature/Terrain/Standard': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-AddPass' not found
    Shader 'Nature/Terrain/Standard': dependency 'BaseMapShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-Base' not found
    GameManagerSceneObject.Awake. 5/13/2018 10:01:52 PM
    NavMeshLoadTime SceneId=POT_island_metropolis_01_template , Time=0.2581482
    Pathfinding: Load Loaded
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    <color=yellow>Ceto (1.1.1) Warning:</color> Can not query overlays clip mask if read/write is not enabled
    Camera: CameraRig_Universal (CameraController)

    Unloading 30606 unused Assets to reduce memory usage. Loaded Objects now: 328879.
    Total: 687.755179 ms (FindLiveObjects: 24.129554 ms CreateObjectMapping: 23.447471 ms MarkObjects: 590.275667 ms DeleteObjects: 49.902185 ms)

    Unloading 2 Unused Serialized files (Serialized files now loaded: 49)
    GC.Collect() took 0.1 seconds
    10:01:54 PM: Level loaded.
    10:01:54 PM: Scenario init completed. Scenario:Rift's End
    Checksum for POT_island_metropolis_01_template/Rift's End: 847218218

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 328879.
    Total: 752.824461 ms (FindLiveObjects: 27.286031 ms CreateObjectMapping: 20.727563 ms MarkObjects: 616.533008 ms DeleteObjects: 88.277257 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=52f7725338ca2237c83cbfd4
    10:01:57 PM: Started NPC Spawn...
    SceneServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:EncryptionEstablished
    PlotManager: Starting Initializing Plots
    PlotManager: Starting Initializing Player town plot
    10:01:58 PM: Equipping Avatars...
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    PlotManager: Finished Initializing Player town plot
    Spawning local player at (16.507, 69.937, -147.743) using spawner PlayerSpawnLocation_Hub. SnapToGround:True
    Local player equipment load time: 00 secs
    LocationDiscovered: Player="Elene Sali", SceneId="POT_island_metropolis_01_template/Rift's End", LocationName="POT_island_metropolis_01_ExitToOverworld_S"
    LocationDiscovered: Player="Elene Sali", SceneId="POT_island_metropolis_01_template/Rift's End", LocationName="POT_island_metropolis_01_NPC_TownCrier"
    10:02:09 PM: Equipment load complete. Loop Counter:33
    10:02:10 PM: Waiting for NPC Spawn
    10:02:10 PM: Finished NPC Spawn
    10:02:10 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=POT_island_metropolis_01_template, TimeToFadeIn=24.6, PreloadTime=1.0, SceneIOLoadTime=1.7, SceneUnloadTime=3.4, SceneActivateTime=2.5, JoinTime=3.8, DecoLoadTime=10.2, AvatarLoadTime=0.3, FinalizeLoadTime=1.7, RelatedInfo, PrefabLoadTime=0.0, ResourceLoadTime=7.3, GameManager=1.1, JoinDownloadTime=1.6, VideoMemory=4025, SystemMemory=12239, FirstTime=False

    Screenshots from the Task Manager:
    [​IMG]

    [​IMG]

    User Specs:
    OS: Windows 7 (6.1.0) 64bit
    CPU: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8) System RAM: 12239
    GPU: NVIDIA GeForce GT 730 GPU RAM: 4025
    SotA.QA.Win.64.676.Date.05.11.18
    Area: Novia
    Area Display Name: Novia
    Loc: (185.1, 11.6, 330.5)
    Debug: Tm92aWF8fCgxODUuMTAyLCAxMS42MjEsIDMzMC41KXwoMC4wMDIsIC0wLjg0NiwgLTAuMDA4LCAtMC41MzMpfDExNS41OTE4fDQ1fDIw
     
    Last edited: May 15, 2018
  9. Arya Stoneheart

    Arya Stoneheart Avatar

    Messages:
    1,288
    Likes Received:
    2,051
    Trophy Points:
    113
    Possible workaround - take off the Shroud of the Avatar and other Dread Artifacts - the Bonesteel Crown, Heart of Sorrows before trying to enter a POT.

    I took those three items off and was able to get in Port Phoenix, Diamond Fields and a few other POTs without any problems.

    The items are VFX heavy so maybe that is the problem.
     
  10. Lexie

    Lexie Bear Queen

    Messages:
    839
    Likes Received:
    2,900
    Trophy Points:
    93
    Thanks for sharing this. I'll keep an eye on it, if it is indeed the behavior - others please chime in if you find this works for you, or if it doesn't...
     
  11. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    @Lexie @discipleofweb this doesn't work for me. (I unequipped everything)

    - I am at 100% repro on the game not responding at 98% when loading into Rift's End from the world map or Northwood using the boat, and recalling directly in from any location - on both Windows 10 and Windows 7.

    After letting Windows close the process that's not responding and logging in again - my character is usually reported as still in-game - in Rift's End - at that point, if I choose to load in to Rift's End - it works.. it's just entering it from the World Map or Northwood.
     
    Last edited: May 14, 2018
  12. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    It would be nice to see your output_log.txt after the game became unresponsive. output_log.txt is usually located at C:\Users\username\AppData\LocalLow\Portalarium\Shroud of the Avatar(QA)\
    :)
     
  13. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    I looked for that previously - I believe that was disabled R51 or R52..
    (on/around 4/25/18 - since that's the date of my last one for QA client)
     
  14. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    No, the output_log.txt was never disabled, it is just located in a different directory since Unity 2017
     
  15. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    Screenshot:
    [​IMG]

    "Windows: C:\Users\username\AppData\LocalLow\CompanyName\ProductName\output_log.txt"
    ( source: https://docs.unity3d.com/Manual/LogFiles.html )
     
  16. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    Weird - I got nothing there anymore for a few releases now.

    I poked around, and found a new location here, it seems:
    %installdir%\Shroud of the Avatar_Data\sota_log.txt

    Maybe for some reason it got moved there - you're using the Steam client - I'm using the non-Steam version - perhaps logs are being output in different places now.

    Here's the part of sota_log.txt (AKA output_log.txt) - after I used a recall scroll to load in:
    UsedSkill=RuneConsume_Recall, HandSlotIndex=-1 SP1=1053 SP2=467
    OnAsyncLoadOfBankAsset: Bank preload complete.
    PushLevel: Added level POT_island_metropolis_01_template/Rift's End, spawnPoint:playerSpawnLocation_TownCrier, hex:5087,5108
    Network storage reset
    local player destroyed.
    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromGameserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5055"
    SceneServer: OnStatusChanged:Disconnect
    PlotManager: SceneServer disconnect. Load status = Initialized
    PhotonNetwork: StatusChange Connect, State=ConnectingToMasterserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedComingFromGameserver
    AuthenticateResponse: Ok, Position=0
    OnAuthenticateComplete: Ok
    Network storage reset
    AsyncLoadSequence begin. SceneToLoad: POT_island_metropolis_01_template/Rift's End:playerSpawnLocation_TownCrier
    3:39:09 PM: Loading Scene...
    10
    3:39:10 PM: Level load loop started.
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    Unloading 3 Unused Serialized files (Serialized files now loaded: 49)
    Shader 'MicroSplat/POT_island_metropolis_01_template_terrain': dependency 'AddPassShader' shader 'Hidden/MicroSplat/AddPass' not found
    camera controller destroyed.
    Pathfinding: Load UnLoaded
    UnloadTime: 647.223658 ms
    Shader 'Nature/Terrain/Standard': fallback shader 'Nature/Terrain/Diffuse' not found
    Shader 'Nature/Terrain/Standard': dependency 'AddPassShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-AddPass' not found
    Shader 'Nature/Terrain/Standard': dependency 'BaseMapShader' shader 'Hidden/TerrainEngine/Splatmap/Standard-Base' not found
    GameManagerSceneObject.Awake. 5/14/2018 3:39:14 PM
    NavMeshLoadTime SceneId=POT_island_metropolis_01_template , Time=0.3167801
    Pathfinding: Load Loaded
    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    GetPixels32 failed: insufficent pixel buffer size (1), must be at least 4 x 4
    (Filename: Line: 1341)

    Failed to get pixels of splat texture
    (Filename: Line: 259)

    <color=yellow>Ceto (1.1.1) Warning:</color> Can not query overlays clip mask if read/write is not enabled
    Camera: CameraRig_Universal (CameraController)

    Unloading 52417 unused Assets to reduce memory usage. Loaded Objects now: 363153.
    Total: 965.836495 ms (FindLiveObjects: 44.973560 ms CreateObjectMapping: 30.705515 ms MarkObjects: 809.380847 ms DeleteObjects: 80.776571 ms)

    Unloading 2 Unused Serialized files (Serialized files now loaded: 49)
    GC.Collect() took 0.1 seconds
    3:39:17 PM: Level loaded.
    3:39:17 PM: Scenario init completed. Scenario:Rift's End
    Checksum for POT_island_metropolis_01_template/Rift's End: 847218218

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 363153.
    Total: 929.136931 ms (FindLiveObjects: 41.096846 ms CreateObjectMapping: 22.566084 ms MarkObjects: 824.773841 ms DeleteObjects: 40.699491 ms)

    PhotonNetwork: StatusChange Disconnect, State=DisconnectingFromMasterserver
    Network storage reset
    NetworkingPeer: Connecting to "208.81.240.54:5056"
    PhotonNetwork: StatusChange Connect, State=ConnectingToGameserver
    PhotonNetwork: StatusChange EncryptionEstablished, State=ConnectedToGameserver
    OpAuthenticate: Requesting authentication on game server for UserId=5818cf1dabb72205d8e3f422
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    (Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 43)

    3:39:21 PM: Started NPC Spawn...
    SceneServer: OnStatusChanged:Connect
    SceneServer: OnStatusChanged:EncryptionEstablished
    PlotManager: Starting Initializing Plots
    PlotManager: Starting Initializing Player town plot
    3:39:21 PM: Equipping Avatars...
    PlotManager: Finished Initializing Player town plot
    Spawning local player at (16.934, 69.937, -147.275) using spawner PlayerSpawnLocation_Hub. SnapToGround:True
    Local player equipment load time: 00 secs
    3:39:28 PM: Equipment load complete. Loop Counter:31
    3:39:29 PM: Waiting for NPC Spawn
    3:39:29 PM: Finished NPC Spawn
    3:39:30 PM: Hiding Loading Screen...
    TimeToLoadLevel, SceneName=POT_island_metropolis_01_template, TimeToFadeIn=20.4, PreloadTime=0.8, SceneIOLoadTime=1.2, SceneUnloadTime=2.4, SceneActivateTime=3.2, JoinTime=4.2, DecoLoadTime=6.6, AvatarLoadTime=0.0, FinalizeLoadTime=2.0, RelatedInfo, PrefabLoadTime=1.5, ResourceLoadTime=4.9, GameManager=1.4, JoinDownloadTime=0.7, VideoMemory=1979, SystemMemory=24573, FirstTime=False
     
    Last edited: May 14, 2018
  17. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    Well yeah that sota_log.txt is the output log file for non-Steam client and it would be nice to see it.
     
  18. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    I added it earlier - according to it, it seems like everything loaded OK - and then the game froze - so probably the log stopped updating when the hang occurs.
     
  19. Mischievous Dragon

    Mischievous Dragon Riparian Reaper

    Messages:
    556
    Likes Received:
    760
    Trophy Points:
    75
    Location:
    Finland
    Nope. You got the following error message [EDIT: warning message] in your output log:
    IKSolverLookAt has empty spine, head, and eyes. Can't initiate solver.
    I got the same error [EDIT: warning] to my output log before the loading screen became unresponsive on my PC.
     
    Last edited: May 15, 2018
  20. Echondas

    Echondas Bug Brigade – Bug Hunter

    Messages:
    1,556
    Likes Received:
    2,054
    Trophy Points:
    125
    Gender:
    Male
    Location:
    NY
    I thought that might be related also - but I get that loading into any POT that I've tried- I bet you do also..?