1. We have a QA initiative where we work with the community more closely than ever to get your bug reports into the hands of the developers. Please use this forum for LIVE Server bug reporting. Do follow the format below, because it will help us out greatly in responding. If you do not, it's possible your bug report will be misinterpreted, or worse, lost!

    Read BEFORE submitting your first bug: Reporting Bugs… QA 101 Document
    • Search for your bug before posting in order to avoid duplicate reports.
    • Only reply to an existing thread if you have additional information for the reported bug. ALL extraneous commentary will be deleted to avoid cluttering the reports.
    • Keep your bug report short and factual.
    • There is no need to submit crash logs. Crash data we require is automatically logged.
    Bug Report Template
    1. Title:
    2. Reproduction Rate:
    3. Blocker?
    4. Details:
    5. Steps to Reproduce:
    6. User Specs:
    To get started, use /bug in-game (/devbug if on QA) to auto-create this template. It will even auto-fill some of the required information and open the browser for you. Then take the information that was just saved to your system's clipboard and paste it into a new QA forum post. Thank you bug hunters!
Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

Game crash every time.

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by shadtek, Oct 28, 2018.

  1. shadtek

    shadtek Avatar

    Messages:
    40
    Likes Received:
    27
    Trophy Points:
    8
    Just got the new update downloaded. Now I log in the game, take one step and the game freezes.

    So let's hear it, tell me how I need to update my pc, which was working fine yesterday....

    Out of the hundreds of programs I use on my computer, I have one (1) program that is unreliable and does not work right-the program is Shroud.
    So go ahead, tell me how it's my system and not crappy code.
     
    margaritte and Lazarus Long like this.
  2. Feeyo

    Feeyo Avatar

    Messages:
    1,624
    Likes Received:
    2,399
    Trophy Points:
    113
    Location:
    Aelasar’s Forest
    This attitude dude. You really think anyone will help you with this support request?

    Have you ever thought about asking support in a nicer way?
    Have you ever thought about giving us (we that give support for FREE in OUR free time) some more information about your hardware specs, the OS you are on. And so forth..
     
  3. margaritte

    margaritte Bug Brigade - Bug Hunter

    Messages:
    562
    Likes Received:
    2,103
    Trophy Points:
    75
    Gender:
    Female
    Location:
    California
    I'm getting the same. One PC is fine, performance is great. The other one, which has always been a little slow, but still usually manages between 30-40 fps is pretty much unplayable since the patch on Sunday. I freeze, I crash, I get lots of Altair disconnects and it takes me ages to load into any scene. Fingers crossed this patch today fixes it for me.
     
  4. Sentinel2

    Sentinel2 Avatar

    Messages:
    871
    Likes Received:
    1,442
    Trophy Points:
    93
    Well. Not much to go on here.

    What version of Windows, Mac or Linux are you running?

    What video card do you have?

    Drivers updated? Including video drivers?

    Is there an error code when is crashes / freezes?

    I've had updates that caused me all sorts of grief. That is until I updated my system or video drivers.

    ANY detail would help immensely for starters ;-)
     
    Feeyo likes this.