Hello All!!

Hello all, I would really like to become a new player however no matter how many times I download and install when I start the game it will not show anything. I hit the play button and my cursor changes to the game one, I hear the music play and the voices start, but there is no video, my screen doesn't change at all I am still looking at the launcher sitting on top of my background. I have tried to disable the start up video, I have tried disabling my virus protect, firewalls, even un-installed the g-force platform (not the video drivers though).

I am hoping someone out there can lend me a helping hand, as I would really like to play this game.

Thank you all in advance for any information you can send my way.

 

Welcome! I have to say that I like the cut of your jib so far.

If you've already tried re-installing the game and that isn't working, then most likely your problem is hardware rather than software.

What does your system look like? RAM is of particular import.

 

For starters, do you have the latest driver installed for your video card?

Also, does your computer meet the minimum requirements?

WINDOWS

Minimum:

• OS: Windows 7 64 bit or newer
• Processor: Quad Core 2.4 GHz or faster
• Memory: 8 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
• Network: Broadband Internet connection (Not required for Offline Mode)
• Hard Drive: 22 GB available space

Recommended:

• Processor: Quad Core 2.8 GHz or faster
• Memory: 12 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
• Hard Drive: SSD

Mac OS X

Minimum:

• OS: 10.8.5 (Mountain Lion) or newer
• Processor: Quad Core 2.4 GHz or faster
• Memory: 8 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
• Network: Broadband Internet connection (Not required for Offline Mode)
• Hard Drive: 22 GB available space

Recommended:

• Processor: Quad Core 2.8 GHz or faster
• Memory: 12 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
• Hard Drive: SSD

SteamOS + LINUX

Minimum:

• OS: Ubuntu 10.10 or newer officially but most linux flavors supported
• Processor: Quad Core 2.4 GHz or faster
• Memory: 8 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA 960 / AMD 560
• Network: Broadband Internet connection (Not required for Offline Mode)
• Hard Drive: 22 GB available space

Recommended:

• Processor: Quad Core 2.8 GHz or faster
• Memory: 12 GB RAM
• Graphics: DirectX 11 Compatible NVIDIA GTX 1070 / ATI Radeon HD 5870
• Hard Drive: SSD

Besides the system specification to run the game, the following firewall ports must be open for the Launcher and Game Client to run properly.

Launcher:

• TCP 5074
• UDP 3544
• UDP 6881

Game Service:

• UDP 5054
• UDP 5055
• UDP 5056
• UDP 5057
• UDP 5058
• UDP 5059

https://www.shroudoftheavatar.com/forum/index.php?threads/minimum-system-requirements.55790/