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[Info Needed]Crashing to desktop since R38 when zoning

Discussion in 'Release 38 Bug Forum' started by Chrystoph Reis, Jan 29, 2017.

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  1. Chrystoph Reis

    Chrystoph Reis Avatar

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    Title: Crashing to desktop since R38 when zoning in Xenos (mostly)
    Reproduction Rate: 5 crashes in about 30 hours
    Blocker?
    Details: Never crashed to desktop before this patch (at least that I can remember).
    Steps to Reproduce: Zone to another area (my basement to Xenos or vice-versa, once zoning out of Hilt, once zoning into Tenebris Harbor from world map)
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-8350 Eight-Core Processor (8) System RAM: 16283
    GPU: NVIDIA GeForce GTX 1060 3GB GPU RAM: 3019
    SotA.EarlyAccess.Win.64.546.Date.01.27.17
    Area: BasementSceneMedievalRow_5Floor
    Area Display Name: Row Stone & Timber 5-Story Basement
    Loc: (39.2, 3.3, 108.4)
     
    Chrystoph Reis, Jan 29, 2017
    #1
  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    We are not experiencing this issue internally. Several steps you case take that would help us look into this issue further:
    1. Have you made certain your drivers are up to date?
    2. Have you attempted a fresh reinstallation of the game client?
    3. The next time you crash to desktop, you can locate your player_log or sota_log file from your game directory's data folder and send it to rrromero@portalarium.com for potential review.
     
    Attenwood, Jan 29, 2017
    #2
  3. Chrystoph Reis

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    Chrystoph Reis, Jan 30, 2017
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  4. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Just the sota_log/player_log is fine. Thank you.
     
    Attenwood, Jan 30, 2017
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  5. Mekile Stormwind

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    IM having this same issue with crashing when changing zones or opening a vendors inventory. I have made sure all drivers are up to date and reinstalled the entire program. Nothing seems to work
     
    Mekile Stormwind, Jan 31, 2017
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  6. Chrystoph Reis

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    latest information sent... not sure if I sent correct log.

    Update: Email address provided is not working.
     
    Chrystoph Reis, Feb 3, 2017
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