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[Info Needed]Game Crashes in Many Areas

Discussion in 'Release 40 Bug Forum' started by Xander Xavier, Apr 1, 2017.

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  1. Xander Xavier

    Xander Xavier Avatar

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    4/1/2017 7:48 PM
    Title: Game Crashes in Many Areas
    Reproduction Rate: 100%
    Blocker? Yes
    Details: When I enter any major zone, except Owl's Head or a road encounter the game locks up with the message "the application is not responding" and it never does respond.
    Steps to Reproduce: Enter Kingsport, Central Brittany, or Nightshade Pass. Try to move or even rotate my camera view. White screen and message. Close application.
    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8) System RAM: 16376
    GPU: AMD Radeon HD 7500 Series GPU RAM: 1008
    SotA.EarlyAccess.Win.64.582.Date.03.31.17
    Area: POT_island_metropolis_01a_template/Arx Draconis
    Area Display Name: Arx Draconis
    Loc: (110.8, 89.0, -50.1)

    I submitted a support ticket a few releases ago when I started happening. The support agent eventually concluded it was due to Shroud performance issues rather than my computer. My drivers are up to date, and the last time I looked my computer more than meets the recommended requirements to run the game. Regardless, I cannot play Shroud on this computer.
     
  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    My first recommendation would be to adjust your video settings to see if being set to Fastest and with all video options set to off improves this for you, first and foremost. Additionally, we're curious if a full clean reinstallation of the client might resolve this. If this does not improve your experience, please respond and we'll have a member from our tech team review this further.

    Thank you.
     
  3. Gatsu.

    Gatsu. Avatar

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    you have to add the directx 9 "forcer" on Shroud of Avavat link. .. i also can't play from release 33 without this flag.. (add: -force-d3d9 )
     
  4. Xander Xavier

    Xander Xavier Avatar

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    Area: Nightshade Pass (Novia_R3_Hills02_Hilt_Exterior) Loc: (-306.2, 54.1, -98.6)
    I turned every video option off and set it to 'fastest' with little noticeable improvement. I can generally travel on the overland map and handle roving encounters. However when I entered Nightshade Pass the game quickly stopped responding. Multiple tried resulted in the game crashing even quicker.

    What is this and how do I do it?
     
  5. Xander Xavier

    Xander Xavier Avatar

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    You mean wipe my Steam files and reinstall them?
     
  6. Xander Xavier

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    I also updated the non-Steam version of Shroud on this computer. No improvement in performance.
     
  7. Gatsu.

    Gatsu. Avatar

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    you are on windows OS ... just CERATE and EDIT a link to shroud of the avatar main executable adding the -force-d3d9
    [​IMG]
     
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