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[Info Needed]]Game loads so damn slow and sticks at 51%

Discussion in 'Release 37 Bug Forum' started by Gramps, Jan 5, 2017.

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  1. Gramps

    Gramps Avatar

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    Ever since last update the game loads so slow and even stops responding.
    What used to take seconds to load now takes minutes and it is very annoying. We went through this once before and now back at it.
    I have pretty much quit playing Shroud because of all the changes in the game and lack of diversity. I have played for over 2 years and still get 4-24 gold per kill on mobs no matter what lvl they are and am killing the same mobs over and over.
    I know , I know, I know. The game is under construction. But instead of injecting more bugs into the game. Could you please add some new mobs. The game just isn't fun any more.
     
  2. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Thank you for reporting. Loading into scenes for the first time is known and somewhat expected to take a little longer due to removing that load time from the front-end of the client. We are continuing to work on performance improvements.

    Did the load eventually take you to the scene, or did you crash out?

    From which scene and to which scene were you loading?

    Could you provide your system's specs for further review?

    Thanks
     
  3. Gramps

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    When I log into game from start. It is taking forever to load now.

    Operating System :

    Windows 10 Professional (x64) (build 10586)


    System Model:

    Gigabyte Technology Co., Ltd.

    Enclosure Type: Desktop


    Processor:

    3.30 gigahertz Intel Core i7-5820K

    384 kilobyte primary memory cache

    1536 kilobyte secondary memory cache

    15360 kilobyte tertiary memory cache

    64-bit ready

    Multi-core (6 total)

    Hyper-threaded (12 total)


    Main Circuit Board b:

    Board: Gigabyte Technology Co., Ltd. X99-SOC Champion-CF

    Bus Clock: 100 megahertz


    Drives

    1249.68 Gigabytes Usable Hard Drive Capacity

    TSSTcorp CDDVDW SH-224DB [Optical drive]

    Samsung SSD 850 EVO 250GB [Hard drive] (250.06 GB)

    WDC WD10EZEX-00BN5A0 [Hard drive] (1000.20 GB)


    Memory Modules c,d:

    32594 Megabytes Usable Installed Memory

    Slot 'DIMM_A1' has 8192 MB

    Slot 'DIMM_B1' has 8192 MB

    Slot 'DIMM_C1' has 8192 MB

    Slot 'DIMM_D1' has 8192 MB


    Controllers:

    Standard SATA AHCI Controller


    Display:

    NVIDIA GeForce GTX 970 [Display adapter]

    VIZ E430i-C2 [Monitor] (41.9"vis, March 2015)


    Multimedia :

    Logitech USB Headset

    NVIDIA High Definition Audio

    NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

    Realtek High Definition Audio



    Other Devices:

    HID Keyboard Device

    Razer BlackWidow Ultimate [Keyboard]

    Razer BlackWidow Ultimate [Mouse]
     
  4. Attenwood

    Attenwood Portalarian Emeritus Dev Emeritus

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    Yeeeeeep, nothing here immediately shows where an issue might be observed. :) Which is good! Last thing anyone wants to hear is that the problem's with their hardware. :)

    Which scenes are you loading into? If it's a city scene that could be dense with decorations, players, or content, it's possible that's leading to some of the extended load times.

    If you like, you can send in an output log of the issue you're observing by doing the following.
    1. Start the game client fresh
    2. Attempt to load into a scene
    3. When the long-load unresponsiveness occurs, wait it out
    4. Once you finally successfully enter the scene after the long load, close the client
    5. Locate the log file in your game directory's Data folder. It should be labeled similar to sota_log.txt or player_log.txt.

    Send it to rromero@portalarium.com with a short description of the issue and your username to keep it tracked. We'll look into it further. Thanks for the report, Gramps!
     
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