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[Info needed] Screen goes white and game crashes

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Richard Chilton, Mar 29, 2018.

  1. Richard Chilton

    Richard Chilton Avatar

    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Reproduction Rate: 100%
    Blocker? Yes
    Details: I'm trying to loot bodies, crates, etc and the screen goes white as the game crashes.
    Details: Log in, hit resume game, try to loot at first encounter, loot a bit, then crashes
    User Specs: PC running Windows 7, Game version: all that I have been out for months.

    Shroud of the Avatar [version: Unity 2017.3.1p3 (a66397957d3b)]

    d3d11.dll caused an Access Violation (0xc0000005)
    in module d3d11.dll at 0033:f9186f09.

    Error occurred at 2018-03-29_183556.
    C:\Program Files (x86)\Portalarium\Shroud of the Avatar\Shroud of the Avatar.exe, run by Richard.
    88% memory in use.
    12255 MB physical memory [1468 MB free].
    24507 MB paging file [12682 MB free].
    8388608 MB user address space [8383857 MB free].
    Read from location 00000061 caused an access violation.

    Context:
    RDI: 0x00000000 RSI: 0x00000011 RAX: 0x0852e300
    RBX: 0x02a994c0 RCX: 0x00525060 RDX: 0x00000000
    RIP: 0xf9186f09 RBP: 0x0852e309 SegCs: 0x00000033
    EFlags: 0x00010206 RSP: 0x0852e260 SegSs: 0x0000002b
    R8: 0x00000000 R9: 0x00000004 R10: 0x00525068
    R11: 0x0852e230 R12: 0x00000000 R13: 0x00000000
    R14: 0xbdd14ac0 R15: 0xbdd14ab0

    Bytes at CS:EIP:
    4c 0f be 52 61 4c 8d 1d 3b 7f 06 00 48 89 44 24

    Stack:
    0x0852e260: 80070057 000007fe 02a994c0 00000000 W...............
    0x0852e270: 00000011 00000000 00006450 00000000 ........Pd......
    0x0852e280: 00000000 00000000 d5c5ea00 000007fe ................
    0x0852e290: 02613760 00000000 d607d93a 000007fe `7a.....:.......
    0x0852e2a0: f2ca1a10 00000000 00001832 00000000 ........2.......
    0x0852e2b0: 6d564c68 00000000 d5b8ffdb 000007fe hLVm............
    0x0852e2c0: 00000000 00000000 0852e300 00000000 ..........R.....
    0x0852e2d0: 00000330 00000002 00000008 00010000 0...............
    0x0852e2e0: 00000000 00000000 00000002 00000001 ................
    0x0852e2f0: 00000000 00000033 00000000 00000000 ....3...........
    0x0852e300: 00000000 00000000 00000000 00000000 ................
    0x0852e310: 91874bc8 00000000 d58c0d82 000007fe .K..............
    0x0852e320: 0415b0f0 00000000 00000000 00000000 ................
    0x0852e330: 00000000 00000000 00000000 00000000 ................
    0x0852e340: 00000000 00000000 00000000 00000000 ................
    0x0852e350: 00000000 00000000 00000000 00000000 ................
    0x0852e360: 0852e4b0 00000000 d60784a2 000007fe ..R.............
    0x0852e370: 00000000 00000000 02a99400 00000000 ................
    0x0852e380: 03542820 00000000 bdd14ab0 00000000 (T......J......
    0x0852e390: 0415b0f0 00000000 d60979c9 000007fe .........y......
    0x0852e3a0: b03cefa0 00000000 03542820 00000000 ..<..... (T.....
    0x0852e3b0: 00570420 000007fe 00800000 000007fe .W.............
    0x0852e3c0: d5c5ea30 000007fe 21eae080 00000000 0..........!....
    0x0852e3d0: 0000001b 00000000 00000000 00000000 ................
    0x0852e3e0: 00001170 00000000 00000003 00000000 p...............
    0x0852e3f0: 00000000 00000000 00000000 00000000 ................
    0x0852e400: 00000000 00000000 00000000 00000000 ................
    0x0852e410: 00000000 00001f80 00000033 00000000 ........3.......
    0x0852e420: 002b0000 00000202 00000000 00000000 ..+.............
    0x0852e430: 00570304 00000000 d5c5ea30 000007fe ..W.....0.......
    0x0852e440: d57a2490 000007fe 7094b100 00000000 .$z........p....
    0x0852e450: 00000000 00000000 406d1388 00000000 ..........m@....
    0x0852e460: d5a123e0 000007fe 0056f8ac 00000000 .#........V.....
    0x0852e470: 0056f20c 0056f1f0 0056d9a8 0056d9a4 ..V...V...V...V.
    0x0852e480: 0056d380 0056d37c 0056efd0 0056efcc ..V.|.V...V...V.
    0x0852e490: 0056d370 0056d36c 004d8a60 004d8a58 p.V.l.V.`.M.X.M.
    0x0852e4a0: 00493b68 00493b60 005e9cd0 005e9cc8 h;I.`;I...^...^.
    0x0852e4b0: 001b21a8 001b21a0 0056f8d8 0056f8d0 .!...!....V...V.
    0x0852e4c0: 0056f8e8 0056f8e0 0056f908 0056f900 ..V...V...V...V.
    0x0852e4d0: 0056f90c 0056f908 0056f8f8 0056f8f0 ..V...V...V...V.
    0x0852e4e0: 0056d8bc 0056d8b8 0056fac8 0056fa88 ..V...V...V...V.
    0x0852e4f0: 0056fa84 0056fa44 0056fa40 0056fa00 ..V.D.V.@.V...V.
    0x0852e500: 00000000 00000000 0056d7e4 0056d7e0 ..........V...V.
    0x0852e510: 0056d7e8 0056d7e4 0056d828 0056d7e8 ..V...V.(.V...V.
    0x0852e520: 00000000 00000000 00000000 00000000 ................
    0x0852e530: 00000000 00000000 00000000 00000000 ................
    0x0852e540: 00000000 00000000 0056d480 0056d47c ..........V.|.V.
    0x0852e550: 0056f714 0056f704 0056cc30 0056cc20 ..V...V.0.V. .V.
    0x0852e560: 00000000 00000000 00000000 00000000 ................
    0x0852e570: 00000000 00000000 00000000 00000000 ................
    0x0852e580: 00570004 00570000 0057002c 00570004 ..W...W.,.W...W.
    0x0852e590: 0056eea0 0056ee98 0056ef94 0056eea0 ..V...V...V...V.
    0x0852e5a0: 0054efc0 0054efb8 7749586a 00000000 ..T...T.jXIw....
    0x0852e5b0: 0056f808 0056f7a8 0056f8a8 0056f8cc ..V...V...V...V.
    0x0852e5c0: 0056f8ac 00664a00 006649f8 00562d24 ..V..Jf..If.$-V.
    0x0852e5d0: 00562d20 00562d30 00562d28 00562d38 -V.0-V.(-V.8-V.
    0x0852e5e0: 00562d30 00132ac8 00132ab8 00000000 0-V..*...*......
    0x0852e5f0: 00000000 00000000 00000000 00000000 ................
    0x0852e600: 00000000 00000000 00000000 00000000 ................
    0x0852e610: 00000000 00000000 00000000 00000000 ................
    0x0852e620: 00000000 00000000 00000000 00000000 ................
    0x0852e630: 00000000 00000000 00000000 0055fd68 ............h.U.
    0x0852e640: 0055fd60 0055fd6c 0055fd68 0055fd70 `.U.l.U.h.U.p.U.
    0x0852e650: 0055fd70 005702a8 005702a0 005702b0 p.U...W...W...W.
    0x0852e660: 005702a8 005702b8 005702b0 005702bc ..W...W...W...W.
    0x0852e670: 005702b8 005702c8 005702c0 005702cc ..W...W...W...W.
    0x0852e680: 005702c8 005702e8 005702d0 00000000 ..W...W...W.....
    0x0852e690: 0000002b 00000000 047dd080 00000000 +.........}.....
    0x0852e6a0: 00000000 00570298 00570290 0054c130 ......W...W.0.T.
    0x0852e6b0: 0054c128 0056d3e8 0056d3e0 000000a0 (.T...V...V.....
    0x0852e6c0: 00000098 006c44b8 006c44b0 006c44bc .....Dl..Dl..Dl.
    0x0852e6d0: 006c44b8 006c44d8 006c44d0 006c44dc .Dl..Dl..Dl..Dl.
    0x0852e6e0: 006c44d8 0056fb98 0056fb90 0056fb9c .Dl...V...V...V.
    0x0852e6f0: 0056fb98 0056fba8 0056fba0 0056fbac ..V...V...V...V.
    0x0852e700: 0056fba8 00570058 00570050 0057005c ..V.X.W.P.W.\.W.
    0x0852e710: 00570058 00570060 0057005c 00570064 X.W.`.W.\.W.d.W.
    0x0852e720: 00570060 00570068 00570064 00570078 `.W.h.W.d.W.x.W.
    0x0852e730: 00570070 0057007c 00570078 00570080 p.W.|.W.x.W...W.
    0x0852e740: 0057007c 00570084 00570080 00570088 |.W...W...W...W.
    0x0852e750: 00570084 0057008c 00570088 00000000 ..W...W...W.....
    0x0852e760: 00000000 00000000 00000000 00000000 ................
    0x0852e770: 00000000 00000000 00000000 00000000 ................
    0x0852e780: f20000f2 00155c70 00155c68 006c44c8 ....p\..h\...Dl.
    0x0852e790: 006c44c0 006c44cc 006c44c8 00000000 .Dl..Dl..Dl.....
    0x0852e7a0: 02000002 00000000 00000000 00155c80 .............\..
    0x0852e7b0: 00155c78 00570048 00570040 00000000 x\..H.W.@.W.....
    0x0852e7c0: 775a3128 00000000 02000002 00000000 (1Zw............
    0x0852e7d0: 000001a0 00000000 04880000 00000000 ................
    0x0852e7e0: 00000190 00000000 f20000f2 00000000 ................
    0x0852e7f0: 04880418 00000000 775c79fc 00000000 .........y\w....
    0x0852e800: 04880000 0056f700 0056f690 00000000 ......V...V.....
    0x0852e810: 0000002b 00000000 000001a0 0056a600 +.............V.
    0x0852e820: 0056a5f0 00000000 0852e910 00000000 ..V.......R.....
    0x0852e830: 00000000 00000000 00000000 0054c0e4 ..............T.
    0x0852e840: 0054c0c0 00000a10 000009e8 0071ed68 ..T.........h.q.
    0x0852e850: 0071ed48 005d1524 005d1508 00687780 H.q.$.]...]..wh.
    0x0852e860: 00687760 00150a60 00150a38 00662c00 `wh.`...8....,f.
    0x0852e870: 00662bfc 00000000 0049e910 00000000 .+f.......I.....
    0x0852e880: 00000002 00000000 0852f720 00000000 ........ .R.....
    0x0852e890: 0852f0f0 00000000 00000000 00550fac ..R...........U.
    0x0852e8a0: 00550fa0 00000000 774a1a0a 0056f9f8 ..U.......Jw..V.
    0x0852e8b0: 0056f9ec 0056ae9c 0056ae90 00563244 ..V...V...V.D2V.
    0x0852e8c0: 00563234 0055d000 0055cff4 0056f9e8 42V...U...U...V.
    0x0852e8d0: 0056f9d8 0056f918 0056f910 00000000 ..V...V...V.....
    0x0852e8e0: 00000000 00000000 0852f720 00000000 ........ .R.....
    0x0852e8f0: d68e6b58 000007fe 774b052e 00000000 Xk........Kw....
    0x0852e900: 0852f7d0 00000000 d5b2c15a 0056d388 ..R.....Z.....V.
    0x0852e910: 0056d384 0056d38c 0056d388 00000000 ..V...V...V.....
    0x0852e920: 0852eac0 00000000 0852ef90 00000000 ..R.......R.....
    0x0852e930: 0852f0f0 00000000 d66b29a9 000007fe ..R......)k.....
    0x0852e940: d5b2c15a 000007fe 00000001 00000000 Z...............
    0x0852e950: 0852f7d0 00000000 00000000 00000000 ..R.............
    0x0852e960: 0852eac0 00000000 0852ef90 00000000 ..R.......R.....
    0x0852e970: 0852f720 00000000 0852f0f0 00000000 .R.......R.....
    0x0852e980: d55f0000 000007fe 0852f720 00000000 .._..... .R.....
    0x0852e990: 00000000 00000000 d5b2c158 000007fe ........X.......
    0x0852e9a0: 0852e000 00000000 7760bf9d 00000000 ..R.......`w....
    0x0852e9b0: 08530000 00000000 0852f7d0 00000000 ..S.......R.....
    0x0852e9c0: d6b1d7d0 000007fe 776aab98 00000000 ..........jw....
    0x0852e9d0: 0852ea70 00000000 775e04ca 00000000 p.R.......^w....
    0x0852e9e0: 08530000 00000000 fd5339f4 000007fe ..S......9S.....
    0x0852e9f0: 000deeb8 00000000 000008b8 000008b0 ................
    0x0852ea00: 000008c0 000008b8 00000000 00000000 ................
    0x0852ea10: 00000a38 00000a10 00000a40 00000a3c 8.......@...<...
    0x0852ea20: 00000a48 00000a40 007ff048 007ff044 H...@...H...D...
    0x0852ea30: 007ff050 007ff048 00000000 00000000 P...H...........
    0x0852ea40: 00000000 00000000 08530000 00000000 ..........S.....
    0x0852ea50: d68e6b58 000007fe 0852e000 00000000 Xk........R.....
    0x0852ea60: 0852ef90 00000000 d55f0000 000007fe ..R......._.....
    0x0852ea70: d5b2c158 000007fe d55f0000 000007fe X........._.....
    0x0852ea80: d6b1d7d0 000007fe 0852f7d0 00000000 ..........R.....
    0x0852ea90: 00000000 00000000 0852eac0 00000000 ..........R.....
    0x0852eaa0: d66b2894 000007fe d68e6b58 000007fe .(k.....Xk......
    0x0852eab0: 0852ef90 00000000 00000000 00000000 ..R.............
    0x0852eac0: 00000000 00000000 00000000 00000000 ................
    0x0852ead0: 00000000 00000000 00000000 00000000 ................
    0x0852eae0: 00000000 00000000 00000000 00000000 ................
    0x0852eaf0: 0010000f 00001f80 002b0033 0053002b ........3.+.+.S.
    0x0852eb00: 002b002b 00000202 00000000 00000000 +.+.............
    0x0852eb10: 00000000 00000000 00000000 00000000 ................
    0x0852eb20: 00000000 00000000 00000000 00000000 ................
    0x0852eb30: 0056052c 00560528 0852e201 00000000 ,.V.(.V...R.....
    0x0852eb40: 0852eac0 00000000 0852e2d8 00000000 ..R.......R.....
    0x0852eb50: 00000000 00000000 0852f820 00000000 ........ .R.....
    0x0852eb60: 00000000 00000000 00000000 00000000 ................
    0x0852eb70: 0260f450 00000000 0852e000 00000000 P.`.......R.....
    0x0852eb80: 406d1388 00000000 d66b2894 000007fe ..m@.....(k.....
    0x0852eb90: d6ae0000 000007fe 00000000 00000000 ................
    0x0852eba0: 00000000 00000000 00000000 00000000 ................
    0x0852ebb0: 005702f8 005702f0 005702fc 005702f8 ..W...W...W...W.
    0x0852ebc0: 00570300 005702fc 0054fb40 0054fb38 ..W...W.@.T.8.T.
    0x0852ebd0: 0054d678 0054d668 00001f80 0000ffff x.T.h.T.........
    0x0852ebe0: 0056cfa0 0056cf78 0056cfb0 0056cfa0 ..V.x.V...V...V.
    0x0852ebf0: 0056cfd0 0056cfb0 00000000 00000000 ..V...V.........
    0x0852ec00: 00000000 00000000 0056ece0 0056ecb0 ..........V...V.
    0x0852ec10: 0056efc8 0056ef98 0056efc8 0056efc8 ..V...V...V...V.
    0x0852ec20: 0055d7d4 0055d7d0 00000000 00000000 ..U...U.........
    0x0852ec30: 0056d368 0056d360 00000000 00000000 h.V.`.V.........
    0x0852ec40: 000521f0 000521e8 001bfed0 001bfec8 .!...!..........
    0x0852ec50: 00570310 00570308 00570318 00570310 ..W...W...W...W.
    0x0852ec60: 0055fd58 0055fd20 00000000 00000000 X.U. .U.........
    0x0852ec70: 00000000 00000000 00000000 00000000 ................
    0x0852ec80: 00000000 00000000 00000000 00000000 ................
    0x0852ec90: 00000000 00000000 00550ff4 00550ff0 ..........U...U.
    0x0852eca0: 00550ff8 00550ff4 00550ffc 00550ff8 ..U...U...U...U.
    0x0852ecb0: 0064a774 0064a770 0064a788 0064a778 t.d.p.d...d.x.d.
    0x0852ecc0: 0064a78c 0064a788 00000000 00000000 ..d...d.........
    0x0852ecd0: 00000000 00000000 00000000 00000000 ................
    0x0852ece0: 005635d0 005635c8 005635e8 005635d0 .5V..5V..5V..5V.
    0x0852ecf0: 006c4520 006c4510 006c4538 006c4520 El..El.8El. El.
    0x0852ed00: 0054fb78 0054fb68 0054fb84 0054fb78 x.T.h.T...T.x.T.
    0x0852ed10: 00132b20 00132b10 00132b44 00132b20 +...+..D+.. +..
    0x0852ed20: 000009f0 000009e0 00000a0c 000009f0 ................
    0x0852ed30: 00000000 00000000 00000000 00000000 ................
    0x0852ed40: 00000000 00000000 00000000 00000000 ................
    0x0852ed50: 00570300 00000000 00000000 00000000 ..W.............
    0x0852ed60: 000021e6 00000002 00000800 00000080 .!..............
    0x0852ed70: 00000055 00000007 00000001 00000000 U...............
    0x0852ed80: 0000000b 00000000 0631984b 00000000 ........K.1.....
    0x0852ed90: 06319840 00000000 00002749 00000000 @.1.....I'......
    0x0852eda0: 00000014 00000002 00000004 00000000 ................
    0x0852edb0: 00000002 00000000 2d56106c 00000001 ........l.V-....
    0x0852edc0: 6d564bb4 00000000 00000003 00000e11 .KVm............
    0x0852edd0: 0000000a 00000000 0000002d 00000000 ........-.......
    0x0852ede0: 05037dd0 00000000 000002d0 00000000 .}..............
    0x0852edf0: 00000008 00000000 77671483 00000000 ..........gw....
    0x0852ee00: 04880000 00000000 04880158 00000000 ........X.......
    0x0852ee10: b01e6f90 00000000 0000011f 00000000 .o..............
    0x0852ee20: 00000078 00000000 af50dd10 00000000 x.........P.....
    0x0852ee30: 00000028 0e500026 00000009 00000009 (...&.P.........
    0x0852ee40: b03ca100 00000000 02c00180 00000000 ..<.............
    0x0852ee50: 00000000 00000000 00000003 00000e11 ................
    0x0852ee60: 00000000 00000000 7767425e 00000000 ........^Bgw....
    0x0852ee70: d66ff5b8 000007fe 00000001 00000001 ..o.............
    0x0852ee80: 00000000 00000000 00000007 00000007 ................
    0x0852ee90: 00000008 00000008 05e6ef38 00000000 ........8.......
    0x0852eea0: 00000001 00000000 00000008 00000000 ................
    0x0852eeb0: 00000008 80000000 05e6ef58 00000000 ........X.......
    0x0852eec0: 00000001 04880001 00000008 00000000 ................
    0x0852eed0: 00000008 80000000 05e6ef78 00000000 ........x.......
    0x0852eee0: 00000001 00000000 00000094 00000000 ................
    0x0852eef0: 00000094 80000000 00000000 00000000 ................
    0x0852ef00: 00000301 00000000 000000f2 00000000 ................
    0x0852ef10: 0000001a 00000000 0000002d 00000000 ........-.......
    0x0852ef20: 775a3128 00000000 00000000 00000000 (1Zw............
    0x0852ef30: 00002ac0 00000000 047dd080 00000000 .*........}.....
    0x0852ef40: 00000008 00000000 04880230 00000000 ........0.......
    0x0852ef50: 0000011f 00000000 775c79fc 00000000 .........y\w....
    0x0852ef60: 00440000 00000000 0000000a 00000000 ..D.............
    0x0852ef70: 06304740 00000000 00002ac0 00000000 @G0......*......
    0x0852ef80: 00446f88 00000000 0852f070 00000000 .oD.....p.R.....
    0x0852ef90: 00000002 00010402 d5b2c120 000007fe ........ .......
    0x0852efa0: fd4ea080 000007fe fd4d0000 000007fe ..N.......M.....
    0x0852efb0: fd5339f4 000007fe d55f0000 000007fe .9S......._.....
    0x0852efc0: d6b1d7d0 000007fe fd2b1683 000007fe ..........+.....
    0x0852efd0: 2b00002b 00000000 0000000a 00000000 +..+............
    0x0852efe0: 775a3128 00000000 00000000 00000000 (1Zw............
    0x0852eff0: 00000480 00000000 00440000 00000000 ..........D.....
    0x0852f000: 00000000 00000000 00000470 00000000 ........p.......
    0x0852f010: 025dec40 00000000 025debd0 00000000 @.].......].....
    0x0852f020: 00000000 000007fe 00000470 00000000 ........p.......
    0x0852f030: 024a0014 00000001 004488c0 00000000 ..J.......D.....
    0x0852f040: 9222b418 00000000 00000001 00000000 ..".............
    0x0852f050: 2d561384 00000001 6d564c68 00000000 ..V-....hLVm....
    0x0852f060: 00000004 00000e11 000002d0 00000000 ................
    0x0852f070: b021cb90 00000000 00000000 00000000 ..!.............
    0x0852f080: 00000000 00000000 00000000 00000000 ................
    0x0852f090: 00000000 00000000 00000000 00000000 ................
    0x0852f0a0: 00000000 00000000 00000000 00000000 ................
    0x0852f0b0: b021cc80 00000000 00000001 00000000 ..!.............
    0x0852f0c0: ffffffff 00000000 00000000 00000000 ................
    0x0852f0d0: 00000000 00000000 00000000 00000000 ................
    0x0852f0e0: 00000000 00000000 dcedded0 00000000 ................
    0x0852f0f0: dceddf50 00000000 00000000 00000000 P...............
    0x0852f100: 00000000 00000000 00000000 00000000 ................
    0x0852f110: 00000000 00000000 9ce0cd10 00000000 ................
    0x0852f120: 9ce0d160 00000000 00000000 00000000 `...............
    0x0852f130: 00000000 00000000 00000000 00000000 ................
    0x0852f140: 00000000 00000000 05e6f88c 00000000 ................
    0x0852f150: 05e6f92c 00000000 00000000 00000000 ,...............
    0x0852f160: 00000000 00000000 00000000 00000000 ................
    0x0852f170: 0852f0f0 00000000 000000b0 00000000 ..R.............
    0x0852f180: 00000000 00000000 0852f700 00000000 ..........R.....
    0x0852f190: 00000000 00000000 00000000 00000000 ................
    0x0852f1a0: 0260f450 00000000 00000000 00000000 P.`.............
    0x0852f1b0: 00000000 00000000 00000400 00000000 ................
    0x0852f1c0: 0852f740 00000000 00000000 00000000 @.R.............
    0x0852f1d0: 00000000 00000000 00000000 00000000 ................
    0x0852f1e0: 00000000 00000000 fd4ea06d 000007fe ........m.N.....
    0x0852f1f0: 0000027f 00000000 00000000 00000000 ................
    0x0852f200: 00000000 00000000 00001f80 0000ffff ................
    0x0852f210: 00000000 00000000 00000000 00000000 ................
    0x0852f220: 00000000 00000000 00000000 00000000 ................
    0x0852f230: 00000000 00000000 00000000 00000000 ................
    0x0852f240: 00000000 00000000 00000000 00000000 ................
    0x0852f250: 00000000 00000000 00000000 00000000 ................
    0x0852f260: 00000000 00000000 00000000 00000000 ................
    0x0852f270: 00000000 00000000 00000000 00000000 ................
    0x0852f280: 00000000 00000000 00000000 00000000 ................
    0x0852f290: 00000000 00000000 00000000 00000000 ................
    0x0852f2a0: 00000000 00000000 00000000 00000000 ................
    0x0852f2b0: 00000000 00000000 00000000 00000000 ................
    0x0852f2c0: 00000000 00000000 00000000 00000000 ................
    0x0852f2d0: 00000000 00000000 00000000 00000000 ................
    0x0852f2e0: 00000000 00000000 00000000 00000000 ................
    0x0852f2f0: 00000000 00000000 00000000 00000000 ................
    0x0852f300: 00000000 00000000 00000000 00000000 ................
    0x0852f310: 00000000 00000000 00000000 00000000 ................
    0x0852f320: 00000000 00000000 00000000 00000000 ................
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    Module 1
    C:\Windows\system32\xinput1_3.dll
    Image Base: 0x00400000 Image Size: 0x0001e000
    File Size: 107368 File Time: 2007-04-04_185422
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® DirectX for Windows®
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    Product: Microsoft® Visual Studio® 2010
    FileDesc: Microsoft® C Runtime Library
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    Module 3
    C:\Program Files (x86)\Portalarium\Shroud of the Avatar\steam_api64.dll
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    File Size: 169152 File Time: 2018-03-27_002536
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    Module 4
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    File Size: 132968 File Time: 2011-08-30_230532
    Version:
    Company: Apple Inc.
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    Module 5
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    File Size: 5120 File Time: 2015-12-08_160732
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® Windows® Operating System
    FileDesc: User CSA Library
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    Module 6
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    FileDesc: Multi-User Windows USER API Client DLL
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    File Size: 1163264 File Time: 2018-03-09_000622
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    Module 8
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    FileDesc: NT Layer DLL
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    Module 9
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    FileDesc: Process Status Helper
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    ProdVer: 6.1.7600.16385


    == [end of error.log] ==
     
  2. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    As per the banner at the top - crash logs are auto sent to port - what would be useful is what/where were you doing and the spec of your machine etc
     
  3. Richard Chilton

    Richard Chilton Avatar

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    Here are the details:

    I open the game.
    Often it needs to update so I do something else until it loads.
    I hit play.
    I hit play online.
    I enter my password
    I hit resume
    I arrive at blood river massacre
    I begin to loot bodies, break open crates, and loot them.
    Before I am done looting, the screen turns white, then black (with the music still playing) and game crashes.
    This has been going for a while - but I have been dealing with health issues and haven't bothered looking for a fix.
    Starting I am told that a crash report has been generated and given the option of opening the folder with the crash report.

    The specs of the machine:
    Processor: Intel(r) Core(TM) i5 CPU 750 @ 2.67GHz 2.67 GHz
    Ram: 12.0 GB
    64 bit OS Win 7
     
  4. Lexie

    Lexie Bear Queen

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    Richard, this is probably to require some PC troubleshooting that is specific to your machine. Especially if this has been happening for a long time.
    Can you do a /bug in-game and paste the results in a forum reply here please? So we can see more system spec information.
    What have you done to troubleshoot so far? To isolate the issue start big and work down from there: first do a clean re-install of the game, check your firewall and anti-virus settings to make sure it isn't blocking anything sota related.

    88% memory in use sounds a bit high. When you run the game and look at task manager, what kind of CPU GPU and memory usage are you seeing?
    @Richard Chilton
     
  5. Richard Chilton

    Richard Chilton Avatar

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    Initially I assumed that the problem was a lack memory - as it had become an issue for a couple of games. Last October I added another 8 gigs of RAM - but before I had chance to play around with games that had given my issued I suffered a detached retina. In November, while still recovering, it happened again. And December, and January.

    3/30/2018 6:23 PM
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4) System RAM: 12254
    GPU: AMD Radeon HD 5700 Series GPU RAM: 1010
    SotA.EarlyAccess.LIVE.Win.64.757.Date.03.30.18
    Area: Novia_R7_Forest01_Bloodriver/WithTutorial
    Area Display Name: Blood River Massacre
    Loc: (-41.2, 44.5, 65.3)
    Debug: Tm92aWFfUjdfRm9yZXN0MDFfQmxvb2RyaXZlcnxXaXRoVHV0b3JpYWx8KC00MS4xODQsIDQ0LjQ2MSwgNjUuMzIxKXwoMCwgLTAuNywgMCwgMC43MTQpfDI3MS4xMzQ1fDEwfDE4

    I t hen walked to a body, looted it, the screen went black while a wave like soundplayed. Clicked on the black screen and it went white, displaying a "shroud of the avatar.exe is not responding" box with the standard options of "close the program" or "wait for the program to respond" - with the wave like sound continuing until I hit close..
     
  6. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    @Richard Chilton Your GPU is under the minimum specs.
    You can check the minimum specs for the GPU from here and here.
     
    Last edited: Apr 1, 2018
  7. Richard Chilton

    Richard Chilton Avatar

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    Darn. It looks as if I will have to consider an upgrade. Thank you for your time.