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[Known]Game freeze while switching video quality

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Boof, Mar 22, 2018.

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  1. Boof

    Boof Avatar

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    3/22/2018 7:34 PM
    Title: Game freeze while switching video quality
    Reproduction Rate: 100% (8 out of 8 for Novia/Town)
    Blocker? No

    When in Novia, and switching from "Fastest" to "Fantastic" video quality settings, game will go "not responding", and hang permanently.

    Steps to Reproduce:
    1) Log into menu, go to options, set video settings to "Fastest"
    2) Exit game client
    3) Log into game, go to Novia
    4) Open options, and switch from "Fastest" to "Fantastic", and observe. Eventually, the client crashes.

    It's fine when you switch in a roadside encounter. I can switch back and forth all day long. Switching in Novia or in town (Crossroads) that seems to do it.

    I can normally log in under "Fantastic" settings very quickly.

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (8) System RAM: 16319
    GPU: NVIDIA GeForce GTX 1070 GPU RAM: 8096
    Area: RandomEncounter_Plains01_Road/HumanBandits
    Area Display Name: Plains Road Encounter
    Loc: (23.9, 36.0, -43.7)
    Debug: UmFuZG9tRW5jb3VudGVyX1BsYWluczAxX1JvYWR8SHVtYW5CYW5kaXRzfCgyMy45NDYsIDM1Ljk2MiwgLTQzLjcxNCl8KDAsIDAuOTk1LCAwLCAtMC4wOTgpfDE5MS42Mjc2fDE2LjEzMDEzfDI=
  2. Attenwood

    Attenwood Portalarian Emeritus

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    This is a known issue, and is a problem with the game processing the substantial shift in visual quality while already in a scene. The best way to work around this is to change settings in a scene that's less populated, or from the frontend menu. Less dramatic shifts, such as from Fantastic to Beautiful will not have this occur.
  3. Widsith [MGT]

    Widsith [MGT] Avatar

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    @Attenwood Your last statement above is not true. Even nominal quality changes or sometimes changing individual quality item (shadows) will cause a hang (dump out to ALTAIR9000 in my case).
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