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[Known]Steam issue: app running / unable to load

Discussion in 'Release 43 Dev+ Bug Forum' started by Echondas, Jun 21, 2017.

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  1. Echondas

    Echondas Bug Brigade – Bug Hunter

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    I've seen this before on occasion - but with the current QA build (510), I'm getting this on every exit from SOTA - Steam still thinks the application is running (I don't see the process running in task manager..) - and refuses to re-launch the game.

    The fix is to exit steam completely (click exit now) while it's waiting for SOTA to close, then re-launch steam.

    SotA.EarlyAccess.QA.Win.64.510.Date.06.20.17
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    CPU: Intel(R) Xeon(R) CPU W3550 @ 3.07GHz (4) System RAM: 24573
    GPU: NVIDIA GeForce GTX 670 GPU RAM: 1990
     
  2. Attenwood

    Attenwood Avatar

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    Thanks!
     
  3. Echondas

    Echondas Bug Brigade – Bug Hunter

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    @Attenwood I think I figured out a reason/fix. It looks like when using the console commands: /bug or /devbug -- the instance of iexplore.exe that is launched, if kept open after the game is closed, causes this. Quitting the iexplore.exe process fixes this.
     
  4. Daenerys Targaryen

    Daenerys Targaryen Riparian Reaper

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    @Attenwood
    Reproduced for firefox.exe
    6/22/2017 4:42 PM
    Reproduction Rate: 100%

    More Details:
    Steam thinks that Shroud of the Avatar is still running after exiting the game if you used /bug or /devbug command in chat

    Steps to Reproduce:
    1) Have Firefox as your default internet browser
    2) Launch the game from Steam
    3) Type /bug or /devbug to chat window
    4) Wait for Firefox to open
    5) Quit the game
    Result:
    Steam thinks that Shroud of the Avatar is still running

    A workaround:
    • Close Firefox

    User Specs:
    OS: Windows 7 Service Pack 1 (6.1.7601) 64bit
    SotA.EarlyAccess.QA.Win.64.510.Date.06.20.17
     
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