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Launcher-process doesn't close correctly and can't be killed - game can't be started after update

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Rentier, Jul 19, 2018.

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  1. Rentier

    Rentier Avatar

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    1. Title: Launcher-process doesn't close correctly and can't be killed - game can't be started after update
    2. Reproduction Rate: 100% after update (3rd time happening in QA only)
    3. Blocker? Yes can't start QA-Session without machine shutdown
    4. Details:
      its the launcher

      so I downloaded and installed the new QA-build and then if it says "play" I close the window with the X in the right upper corner.

      the windows with the sota launcher closes but the process is still running

      in Taskmanager i right click kill-process - but that is not working -> process can't be killed (with admin rights!)

      if starting the QA-Launcher again it says
      "Error During Update
      Another instance of this patch client is already running.,
      closing this instance...
      Retry-button"

      only a clean restart to my machine does help

      starting the launcher after the restart: it works fine as long as there is no update...

    5. Steps to Reproduce: see above
    6. User Specs: Launcher 116, Game 716 or 718 or 719 (each update) / Win 7 64Bit others see my sig
     
  2. liz_the_wiz

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    I can’t say I had it where the process never died to the point I then couldn’t just wait. However I have had to crash it out. I’ve certainly reported the patcher being incredibly slow to exit of its own choice.
     
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  3. Rentier

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    yes it was always slow, but if i closed the window the task also closed completely and didn't stay and lock me out to play the game
     
  4. liz_the_wiz

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    BTW you do know that you dont always have to run the patcher, you can just run shroud of the avatar.exe - obviously if there is a patch you'd miss out but if you check the patch page you can skip the launcher if you know you have the current one
     
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