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[Needs More Info] Installation of patch fails, forcing complete game download

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Widsith [MGT], Mar 3, 2020.

  1. Widsith [MGT]

    Widsith [MGT] Avatar

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    As it says: update from 1126 to 1128 failed to complete, giving error message. Restarting luancher is forcing download of the entire game.
     
  2. Silberfarn

    Silberfarn Avatar

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    I can confirm @Widsith [MGT] . Just updated my SOTA on OsX to 1128 and got some message about a patch malfunction. Now I sit and watch the prograss bar at 16%, Downloading patch 0 -> 1128.
     
  3. Barugon

    Barugon Avatar

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    Same on Linux.
     
  4. CatweazleX

    CatweazleX Avatar

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    Aktualisiere: Shroud of the Avatar_Data/Managed/3rdPartyPlugins.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Art.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Assembly-CSharp-firstpass.dll
    xdelta3: target window checksum mismatch: XD3_INVALID_INPUT
    xdelta3: normally this indicates that the source file is incorrect
    xdelta3: please verify the source file with sha1sum or equivalent
    Irgendwas lief falsch
    Aktualisiere: Shroud of the Avatar_Data/Managed/Assembly-CSharp.dll
    xdelta3: target window checksum mismatch: XD3_INVALID_INPUT
    xdelta3: normally this indicates that the source file is incorrect
    xdelta3: please verify the source file with sha1sum or equivalent
    Irgendwas lief falsch
    Aktualisiere: Shroud of the Avatar_Data/Managed/CommonLib.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Ink-Runtime.dll
    xdelta3: target window checksum mismatch: XD3_INVALID_INPUT
    xdelta3: normally this indicates that the source file is incorrect
    xdelta3: please verify the source file with sha1sum or equivalent
    Irgendwas lief falsch
    Aktualisiere: Shroud of the Avatar_Data/Managed/Photon3Unity3D.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Unity.Analytics.DataPrivacy.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Unity.TextMeshPro.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/Utility.dll
    Aktualisiere: Shroud of the Avatar_Data/Managed/ZFBrowser.dll

    on linux
     
  5. Xee

    Xee Bug Hunter

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    This happens to me form time to time where a patch will fail and or Error.

    There needs to be away to retry the last update rather then what happened currently.

    currently when a patch errors and you hit ok it has to redownload the whole game again which if you are
    on a limited Data cap causes much grief as it takes so many Gigs from the monthly cap.

    Please consider away to allow a retry.

    thanks,

    Gov. Xee
     
  6. SpotD

    SpotD Avatar

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    Is it just me ?

    For the fourth time in nearly as many patches I got an error during updates forcing a reload from scratch.

    This becomes very wearing....
     
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  7. kaeshiva

    kaeshiva Avatar

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    This one's doing okay for me.
    I have had to do two full reinstalls in the past month though, and one full reinstall of QA, due to a mysterious updating issue that caused the game to unity error when pressing the "play" button.
    So every time there's a patch, I kinda close my eyes and press the update button, bracing for impact, lol.
     
    FrostII and Lained like this.
  8. Duke Aventine

    Duke Aventine Avatar

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    Thankfully this has *not* happened to me with successive patching. But I play through Steam, does that make a difference?
     
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  9. Lained

    Lained Avatar

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    Yes, SotA via Steam doesn't perform delta patches instead it downloads the already patched files.
     
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  10. QuObert

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    It gave some error about failing to patch and "Developer see log file..". I clicked on Re-Try and BOOM! It started to repatch the entire game from zero to 1176. Guess I'll have to take a few hours of forced break now. This sucks.
     
  11. Ravalox

    Ravalox Dev At Large Moderator SOTA Developer

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    Please supply more information.

    Take note of the template above: What OS are you running? Are you running steam? Were you able to send the logs to support@portalarium.com?
     
  12. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    mine failed on 1190-1191, and i sent in the log.
     
  13. Ravalox

    Ravalox Dev At Large Moderator SOTA Developer

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    Seeing this issue on all three platforms.
    Have the log file submitted from Linux

    Issue #66998 created.

    Normally, once a bug is submitted, we do not need any further input while it is being worked on. (yes, we know it's still happening :p) In this case, I am looking for as many logs with examples of this issue as possible (from as many platforms as possible: Mac, Linux, and Windows)

    If this happens to you: DO NOT attempt to patch right away (do not force launch or retry)! Please collect the following information first:

    1. Grab the logs:
    Linux: ~/.config/unity3d/Portalarium/Shroud of the Avatar - Launcher/Player.log
    Windows: <Drive_Letter>:\Portalarium\Shroud of the Avatar\Shroud of the Avatar - Launcher_Data\output_log.txt
    Mac: /Users/user/Library/Logs/Unity/Player.log

    (If the issue occurs on QA, then the directory/folder may be slightly different (like) may include (QA) in the Launcher name. - but the log name should be the same as noted above, for your particular OS)

    2. Post here with the following:
    A. What OS are you running on?
    B. How did you download the Patch? (Torrent client [please provide name of client software] or via the game launcher)


    For the logfile please send it to support@portalarium.com with the subject line of: "Logs for Issue#66998 ATTN: Ravalox"
     
  14. Ravalox

    Ravalox Dev At Large Moderator SOTA Developer

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  15. Widsith [MGT]

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    Not the first time...
     
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  16. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    @Widsith [MGT], your previous thread for this problem is still open and in the live forum and has a specific request from @Ravalox on how you can help to gather info to help them diagnose it. did you post there and send in the info he requested?
     
  17. Silberfarn

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    Hi,

    running Mojave 10.14.6 lastest OsX patch as of May 28th, starting from client, not Steam.
    Complete reload of game after failed patch to 1221, red message with something like "consult developer log" or so.

    Ugly and a waste of my playytime :(
     
  18. Ravalox

    Ravalox Dev At Large Moderator SOTA Developer

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    @Silberfarn ... please be sure to do the above steps or this will not get fixed.
     
  19. Ravalox

    Ravalox Dev At Large Moderator SOTA Developer

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    Aldo likes this.
  20. Xee

    Xee Bug Hunter

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    it happens still once in a blue moon. Issue is I keep forgetting before I hit ok to grab the logs for you... next time I hope to remember lol.
     
    Alley Oop likes this.