1. This forum is for bug reporting of current Live Game Server issues ONLY.
    Be sure to follow the format below, it will help us out greatly in responding. If you do not, your report may not be entered into the system.

    Read BEFORE submitting your first bug: Reporting Bugs… QA 101 Document
    • Search for your bug in all likely categories before posting in order to avoid duplicate reports.
    • Be sure to provide details of what the issue is and how to re-produce it, but keep your bug report factual.
    • Reply to an existing thread if you have additional information for the reported bug.
      Do not use this forum for commentary, your post will be deleted and you may be moderated, suspended or banned if the activity continues.
    • There is no need to submit crash logs. Crash data we require is automatically logged.
    NOTE: Important information including your location and system specs are automatically put into your clipboard when using /bug in the game (DO NOT add additional system specs unless requested). When starting your post, just use <CTRL>-V to insert the data and fill in the entries with no data.

    Please include Screenshots if possible. Images can be saved on our SotA Discord Server here

    If the clipboard does not work, use and fill in this Bug Report Template:
    1. Title:
    2. Reproducible?
    3. Blocker?
    4. Details:
    5. Steps to Reproduce:
    6. User Specs: (RAM, CPU, GPU and Operating System only)
    Dismiss Notice
Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[No Response] Game constantly freezes or crashes

Discussion in '*** Bug Report Archive (After R75) ***' started by StarLife, Aug 23, 2020.

  1. StarLife

    StarLife Bug Hunter

    Messages:
    117
    Likes Received:
    128
    Trophy Points:
    18
    Gender:
    Female
    08/24/2020 12:55
    Title: Game constantly freezes or crashes
    Reproduction Rate: Approx every 10 or so minutes
    Blocker? Yes
    Details:

    My game has been constantly crashing or freezing for over a week now. I could be doing anything within the game and there doesn't appear to be a particular action that results in the freeze or crash. I've also tried standing still and doing nothing for a little while and it has frozen.

    When the game crashes I get a Unity error box. Refer to the image below from the crash which occur about 15 minutes prior to this bug report.

    When the game freeze it does just that - it stops responding to any command inputs, inc ESC. I then have to kill Shroud in Task Manager and restart.

    N.B. I've completely uninstalled and reinstalled the game. Issue is still persistent.
    I've also updated to the the most current Nvidia drivers (Version: 452.06 Release date: 08/17/2020)

    Steps to Reproduce: Doing anything or nothing results in either a crash or a freeze.

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8) System RAM: 16249
    GPU: NVIDIA GeForce GTX 970M GPU RAM: 3029
    SotA.Win.64.1269.Date.08.16.20
    Area: POT_forest_metropolis_01c_template/Crystal Cove
    Area Display Name: Crystal Cove
    Loc: (101.8, 38.0, 213.1)
    Debug: (NOTE: Below information is from after I have logged back in following a crash and typed /bug) UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxY190ZW1wbGF0ZXxDcnlzdGFsIENvdmV8KDEwMS43OTUsIDM3Ljk5NywgMjEzLjA3MSl8KDAsIDEsIDAsIDAuMDEpfDE3OC44NTQxfDEwfDguNDgxNjY=

    Image of game crash
    [​IMG]
     
    Last edited: Aug 23, 2020
    Anpu likes this.
  2. Anpu

    Anpu Bug Hunter

    Messages:
    5,622
    Likes Received:
    6,279
    Trophy Points:
    153
    Location:
    Pacific Northwest
    What current Nvidia drivers are you using? I’m currently using the 451.67 drivers.
     
  3. StarLife

    StarLife Bug Hunter

    Messages:
    117
    Likes Received:
    128
    Trophy Points:
    18
    Gender:
    Female
    I'm running:

    Version: 452.06 Release date: 08/17/2020

    I updated them earlier today to see if a driver update would resolve the issue and it didn't. (Happening with both the old and new drivers)
     
    Anpu likes this.
  4. Echondas

    Echondas Bug Hunter Bug Moderator

    Messages:
    2,941
    Likes Received:
    3,427
    Trophy Points:
    165
    Gender:
    Male
    Location:
    NY
    Is this still an issue?
     
  5. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

    Messages:
    11,442
    Likes Received:
    16,602
    Trophy Points:
    153
    archived after receiving no response to a request for further information.