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[Not a bug] Missing or corrupted installation files detected. Please re-install the game.

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Lained, Feb 23, 2019.

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  1. Lained

    Lained Avatar

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    1. Title: [URCHIN] Missing or corrupted installation files detected. Please re-install the game.
    2. Reproduction Rate: 100%
    3. Blocker: Yes
    4. Details: I can't login with patch 807 I receive the above error, I've reinstalled and verified the integrity of the game files.
    5. Steps to Reproduce: Try and login.
    6. User Specs:

      Operating System: Windows 10 Pro 64-bit
      CPU: Intel Core i5 6400 @ 2.70GHz
      RAM: 16.0GB Dual-Channel Unknown @ 1064MHz (15-15-15-35)
      Motherboard: ASUSTeK COMPUTER INC. B150M-A/M.2 (LGA1151) 62 °C
      Graphics: 2047MB NVIDIA GeForce GTX 1060 6GB (Gigabyte) 62 °C
     
  2. Morgana Pendragon

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    @Lained But you are able to play in the Offline Mode, right?
     
  3. Lained

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    Yes, I can get in to the Isle of Storms.
     
  4. Morgana Pendragon

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    @Lained It seems like @Mischievous Dragon found a workaround for that issue.

    You can try the following steps:
    1) Exit Steam
    2) Delete the game folder manually (from ...\SteamLibrary\steamapps\common)
    3) Delete the Game Data Path folder manually. (C:\Users\[username]\AppData\Roaming\Portalarium\Shroud of the Avatar(QA) by default)
    4) Delete the C:\Users\[username]\AppData\LocalLow\Portalarium\Shroud of the Avatar(QA) folder manually
    5) Use CCleaner to clean the Windows Registry
    6) Launch Steam
    7) Verify Integrity of the game files and wait for Steam to redownload and reinstall SotA
     
    Last edited: Feb 24, 2019
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  5. Lained

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    @Lady Morgana that did the trick, I'd cleared out the registry before so one of the others steps must be the culprit, thanks!
     
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  6. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    On my machine the path to the game install is "C:\Program Files (x86)\Portalarium\Shroud of the Avatar(QA)". I have verified that uninstalling the game using the non-steam installer does remove the installation data of the game.

    So perhaps this is an issue with the steam uninstall process not properly removing the game installation? @Lained, can you confirm that you are using the steam installer, not the standard windows installer from the website?
     
  7. Lained

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    @Lord Subtleton I use Steam to download as patching with the SotA launcher invariably fails with a GetThreadContext failed error but launch via the Shroud of the Avatar.exe bypassing Steam though starting either way had the same issue.

    I've just tested uninstalling via Steam:
    • \Steam\steamapps\common\SotA\ empty
    • \AppData\Roaming\Portalarium\Shroud of the Avatar(QA)\ has files
    • \AppData\LocalLow\Portalarium\Shroud of the Avatar(QA)\ has files
    • [HKEY_CURRENT_USER\Software\Portalarium\Shroud of the Avatar(QA)] has settings
     
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  8. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    This would indeed be correct behavior. Uninstalling the app should leave settings, and user data in AppData folder unaffected. Based on the fact that you are seeing this error and no one else is, and the your stated history of client crashes, it sounds like you may actually be encountering some file corruption. Some virus programs are notorious for corrupting the very files they are meant to protect. Perhaps there is a 3rd party virus program running on your machine?
     
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  9. Morgana Pendragon

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    Incorrect: that error was affecting @Mischievous Dragon too:
    She was telling about it on #qa-server on Discord yesterday.

    Screenshot:
    [​IMG]
     
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  10. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    If there are others who are discussing bugs in Discord, please encourage them to join the forum!
     
  11. Lained

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    I use ESET Endpoint but have tried disabling everything in order to identify the cause of the GetThreadContext failed error with no success.
     
  12. Morgana Pendragon

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    Uh sorry, I meant that MD was getting the URCHIN error.
    (I didn't notice you guys changed the topic from the URCHIN error to the GetThreadContext error of the launcher).
    Lained still is the only person who is getting the GetThreadContext error with the SotA launcher.
    The URCHIN error got triggered for MD after she updated from 805 to 807 on Steam.
     
    Last edited: Feb 24, 2019
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