Pure White Avatars/Equipment

We are aware of (and will be quickly resolving) a known issue that some pieces of equipment turn the avatar's body white.

Additionally, freshly dyed clothing will lose its material and appear pure white once the scene is changed. This particular issue is resolved by restarted the client fully.

Please report any unique instances of clothing that causes avatar body materials to go missing here, to avoid duplicate reports. Thanks!

 

I tested (QA) royal purple dye on plate chest armor (primary and secondary both) and it gave a pure blinding white effect. I relogged a couple times and it didn't fix it.

Have not had a chance to log back in recently to see if it had been fixed, but that is a scenario that resulted in the issue.

 

Relogging would not do it. It would have to be a full client restart, unless that's what you mean by relog.

We're already working on a fix.

 

Only my arms are white lol - its my founders leather bracers causing my issue

https://www.facebook.com/Hy.Brasil....858028461997/1763531707194628/?type=3&theater

 

Hi @Attenwood I have this issue too, I also noticed that the runic targeting rings for fishing, ring of fire, fireball etc are rendered as a plain green disc.
It's possibly part of the same problem, but just wanted to make sure you are aware that its not just armor textures that are affected.

 

Also yesterday (During R32 after the start of Group 91) I noticed That the steps on my hot-tub were displayed as a black slope and the water on my add-on fountain was black and motionless.
May be something unrelated, but I mention it in case it helps you pinpoint the problem.

 

i saw a gentleman on the overworld wearing epic leather quarter-chest with white arms.

 

8/26/2016 12:27 AM
Details: i got this bug entering owl's head just now (cloth tunic, male admiral pants and boots) and the RIVER is white as well.
User Specs:
OS: Linux 4.4 ManjaroLinux 16.06.1 64bit
CPU: Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz (4) System RAM: 16004
GPU: GeForce GTX 970/PCIe/SSE2 GPU RAM: 1024
SotA.EarlyAccess.Linux.64.471.Date.08.25.16
Area: OwlsHead
Loc: (74.1, 67.4, -51.9)

 

Same card as me, possibly only affecting GTX 970 users?

 

08/28/2016 06:29
Title:The patch notes said that this was fixed but....
Reproduction Rate:100%
Blocker?No but it might blind you (the screen shot does not show how bright it is)
Details:As an addition point the white parts (arms and hands in my case) appear long before the rest of me
when I teleport in to somewhere. Looks real weird.
Steps to Reproduce:Just log in
User Specs:
OS: Mac OS X 10.11.6
CPU: Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz (8) System RAM: 32768
GPU: NVIDIA GeForce GTX 780M OpenGL Engine GPU RAM: 1024
SotA.EarlyAccess.OSX.64.473.Date.08.26.16
Area: Novia_R7_City_Aerie
Loc: (-26.7, 30.0, -106.7)




OK Got it this time.
Not sure if the image will work, this is the first time I have tried to post an image.

 

Which item is this you're observing?

 

See the picture in the post above (I figured out how to post an image but did so after first posting the report
so I edited the report) I am using the pledge leather armor (chest and hand show bare arms and hands), the
image does not show how bright it is. Note the correct skin tone on the back of my neck.

 

I see the image. If you could, please include the display name of the item itself for us to review further. The actual item name.

 

08/31/2016 18:57
The chest is "Founder's Leather Chest Armor"
The cape is Baron's Cape
The head is Lord Marshal's Helm

Hope that helps

Still have white arms.

NOTE the whole arms show up as soon as I teleport in the cuffs show up with the rest of my body (Hard to catch on a screen shot) but looks real weird.


Title:
Reproduction Rate:
Blocker?
Details:
Steps to Reproduce:
User Specs:
OS: Mac OS X 10.11.6
CPU: Intel(R) Core(TM) i7-4771 CPU @ 3.50GHz (8) System RAM: 32768
GPU: NVIDIA GeForce GTX 780M OpenGL Engine GPU RAM: 1024
SotA.EarlyAccess.OSX.64.476.Date.08.30.16
Area: Novia_R8_City_PointWest
Loc: (-126.7, 37.7, -513.2)

 

Still white in build 477 just like before.

 

Royal Founder's Leather Bracers still cause pure white hands (build #478) - show up even when using Camouflage for invisibility.

NOTE: I just realized this is the case only on Mac OS X. On my PC client the hands look correct and go invisible upon casting Camouflage.

UPDATE: No longer relevant - clearly fixed in R34.