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[Referred to Support] BLOCKER: Login fails with error [Urchin] on 3 Accounts - steam login works

Discussion in '*** Bug Report Archive (After R75) ***' started by Rentier, Jan 1, 2021.

  1. Rentier

    Rentier Avatar

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    1. game fails to start after entering credentials with steam version of Release 85 (win7 64)

    2. YES

    3. YES

    4.I start the steam-version of the game and enter my credentials and get the follwoing error Message: "[URCHIN] Missing or corrupted installation files detected. Please re-install the game." for each credetial (of my 3 accounts).

    If I do "log in through STEAM" all works fine for the one steam-connected account.

    If I dont enter a password it says "The given username or password do not match...."
    as soon as I enter my password I get the URCHIN

    I already did:

    1) clear the AppData-Folder
    2) verified local installation through steam
    3) restarted game
    4) restarted PC
    5) deinstalled
    6) redownloaded the game (2hours for me)

    before this minipatch today it worked all fine. I could manually enter my credentials and login with my other accounts.

    I have 3 Accounts
    - 1 steam-connected
    - 2 not steam-connected

    I use the steam-version of the game

    Offline-Play works

    5.
    OS: Windows 7 Service Pack 1 64bit
    CPU: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (8) System RAM: 32710
    GPU: NVIDIA GeForce GTX 970 GPU RAM: 3889

    Output.log:
    Code:
    Initialize engine version: 2018.4.30f1 (c698a062d8e6)
    GfxDevice: creating device client; threaded=1
    Direct3D:
        Version:  Direct3D 11.0 [level 11.0]
        Renderer: NVIDIA GeForce GTX 970 (ID=0x13c2)
        Vendor:   
        VRAM:     3992 MB
        Driver:   27.21.14.6089
    Begin MonoManager ReloadAssembly
    - Completed reload, in  0.193 seconds
    WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed
    ERROR: Shader Hidden/Nature/Terrain/Utilities shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
    <RI> Initializing input.
    
    <RI> Input initialized.
    
    <RI> Initialized touch support.
    
    UnloadTime: 28.036880 ms
    GameManagerSceneObject.Awake. 01.01.2021 18:08:19
    SystemInfo, graphicsDeviceName=NVIDIA GeForce GTX 970, graphicsMemorySize=3992, graphicsDeviceType=Direct3D11, operatingSystem=Windows 7  (6.1.0) 64bit, processorCount=4, processorType=Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz, systemMemorySize=32648
    SotA.Win.64.1329.Date.12.29.20, LocalTime=01.01.2021 18:08:19, Patch=kitty-kingdom.1
    LanguageManager, Language=English, Culture=en-US, SystemCulture=de-DE, Partner=None
    PreviousApplicationExit status=clean systemMemorySize=32648
    Pathfinding: Init
    Steam Initialized: True
    AI Behaviors Preloaded
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    Network storage reset
    Network storage reset
    WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed
    ERROR: Shader Hidden/Nature/Terrain/Utilities shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
    Shader 'FX/ParticleLitBlended': fallback shader 'Particles/Additive' not found
    Shader 'Particles/FXVille Blood World Lighting': fallback shader 'Paricles/Alpha Blended' not found
    The referenced script (Unknown) on this Behaviour is missing!
     
    (Filename:  Line: 195)
    
    The referenced script on this Behaviour (Game Object '<null>') is missing!
     
    (Filename:  Line: 294)
    
    WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed
    ERROR: Shader Hidden/Nature/Terrain/Utilities shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
    Shader 'FX/ParticleLitBlended': fallback shader 'Particles/Additive' not found
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    Shader 'Particles/FXVille Blood World Lighting': fallback shader 'Paricles/Alpha Blended' not found
    Network storage reset
    Network storage reset
    Unloading 5 Unused Serialized files (Serialized files now loaded: 47)
    
    Unloading 8233 unused Assets to reduce memory usage. Loaded Objects now: 403714.
    Total: 761.401559 ms (FindLiveObjects: 39.670563 ms CreateObjectMapping: 41.525962 ms MarkObjects: 674.526585 ms  DeleteObjects: 5.677807 ms)
    
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    IncomingMessages, Total=1, NumPlayers=1, SceneId=DemoStartupScene
    Network storage reset
    Network storage reset
    Unloading 0 Unused Serialized files (Serialized files now loaded: 47)
    
    Unloading 129982 unused Assets to reduce memory usage. Loaded Objects now: 273738.
    Total: 710.966157 ms (FindLiveObjects: 47.839127 ms CreateObjectMapping: 44.913146 ms MarkObjects: 521.074726 ms  DeleteObjects: 97.138517 ms)
    
    Unloading 0 Unused Serialized files (Serialized files now loaded: 47)
    
    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 273739.
    Total: 567.643779 ms (FindLiveObjects: 29.105538 ms CreateObjectMapping: 23.721836 ms MarkObjects: 514.334355 ms  DeleteObjects: 0.481409 ms)
    
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    IncomingMessages, Total=1, NumPlayers=1, SceneId=DemoStartupScene
    Network storage reset
    Network storage reset
    Network storage reset
    0 UpgradeItem records modified.
    0 Planter records modified.
    0 OfferRequest records modified.
    1 UserRecipe records modified.
    3 CombatDeck records modified.
    0 HotBar records modified.
    ItemMigration: Migrating items in ItemStore
    ItemMigration: Updated 16 records.
    MigrateBrokenBankReferences: 0 records modified.
    Moved 5 quest items, 4 records updated.
    Migrated 0 records.
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_RobeofTruth_Hands" to: ["False;Ingredients/Components_Textile/BoltofCloth/ItemComponent_BoltofCloth_Cotton;1", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Cotton;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofCourage_Hands" to: ["False;Ingredients/Components_Metal/Sheet/ItemComponent_Sheet_Iron;1", "False;Ingredients/Components_Metal/Bindings/ItemComponent_Binding_Iron;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofLove_Hands" to: ["False;Ingredients/Components_Textile/Yard/ItemComponent_Yard_Leather;1", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Leather;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_RobeofTruth_Chest" to: ["False;Ingredients/Components_Textile/BoltofCloth/ItemComponent_BoltofCloth_Cotton;3", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Cotton;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofLove_Chest" to: ["False;Ingredients/Components_Textile/Yard/ItemComponent_Yard_Leather;3", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Leather;2"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofCourage_Chest" to: ["False;Ingredients/Components_Metal/Sheet/ItemComponent_Sheet_Iron;5"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofCourage_Head" to: ["False;Ingredients/Components_Metal/Sheet/ItemComponent_Sheet_Iron;2"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_RobeofTruth_Head" to: ["False;Ingredients/Components_Textile/BoltofCloth/ItemComponent_BoltofCloth_Cotton;1", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Cotton;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofLove_Head" to: ["False;Ingredients/Components_Textile/Yard/ItemComponent_Yard_Leather;2"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_RobeofTruth_Feet" to: ["False;Ingredients/Components_Textile/BoltofCloth/ItemComponent_BoltofCloth_Cotton;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofLove_Feet" to: ["False;Ingredients/Components_Textile/Yard/ItemComponent_Yard_Leather;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofCourage_Feet" to: ["False;Ingredients/Components_Metal/Sheet/ItemComponent_Sheet_Iron;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_RobeofTruth_Legs" to: ["False;Ingredients/Components_Textile/BoltofCloth/ItemComponent_BoltofCloth_Cotton;2", "False;Ingredients/Components_Textile/Strap/ItemComponent_Strap_Cotton;1"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofCourage_Legs" to: ["False;Ingredients/Components_Metal/Sheet/ItemComponent_Sheet_Iron;3"]...
    Setting CraftedByItemDescriptors for all instances of "Equipable_Specific/Armor/Port_ArmourofLove_Legs" to: ["False;Ingredients/Components_Textile/Yard/ItemComponent_Yard_Leather;2"]...
    SetItemCraftedByItemDescriptors: 0 db records saved, 0 items modified.
    Migrated 1 character records, 0 provisional records.
    Begin MigrateBrewingCasks, CurrentTime UTC: 01.01.2021 17:25:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_beer
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_beer_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Beer_Ale_01
     Brew Duration: 3.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_beer
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_beer_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Beer_Bock_01
     Brew Duration: 3.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_beer
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_beer_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Beer_Edelmann
     Brew Duration: 3.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_beer
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_beer_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Beer_Wheat_01
     Brew Duration: 3.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_spirits
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_spirits_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Spirits_Whiskey_Year2
     Brew Duration: 28.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_spirits
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_spirits_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Spirits_Whiskey_Year7
     Brew Duration: 98.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_spirits
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_spirits_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Spirits_Whiskey_Year25
     Brew Duration: 350.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_wine
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_wine_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Wine_Red_01
     Brew Duration: 7.00:00:00
    MigrateBrewingCasks:
     BrewingCaskArchetype: Path=Decorations/sota_prop_brewing_cask_wine
     InProgressBrewingCaskArchetype: Path=Ingredients/_NonPlayer/Brewing/sota_prop_brewing_cask_wine_InProgress
     BrewArchetype: Path=Ingredients/Brewing/ItemComponent_Wine_White_01
     Brew Duration: 7.00:00:00
    MigrateUserRecipes: 0 records updated.
    MigrateSkillsInHotbar: Changing all instances of "r:2042"(FishingBase) to "r:941"(RuneFishing_Worm)
    MigrateSkillsInHotbar: 0 HotBar records affected
    Begin ConvertNonGoldCrownsToGoldCrownsMigration, 7 Migrators, CurrentTime UTC: 01.01.2021 17:25:00
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Bronze -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Constantan -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Copper -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Iron -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Meteoric_Iron -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Silver -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_White_Iron -> Path=CotO/CotO_Coin_Gold, QuantityMultiplier=1
    END ConvertNonGoldCrownsToGoldCrownsMigration
    Begin ConvertCrownQuantityMigration, 1 Migrators, CurrentTime UTC: 01.01.2021 17:25:00
    Migrator: ChangeArchetypeIdMigrator: Path=CotO/CotO_Coin_Gold -> Path=CotO/CotO_Coin_Gold_2, QuantityMultiplier=100
    ChangeArchetypeIdMigrator: Changing archetype id, ItemId=58b82fc4ec36baa11b035982, OldArchetypeId=Path=CotO/CotO_Coin_Gold, NewArchetypeId=Path=CotO/CotO_Coin_Gold_2, OldQuantity=11, NewQuantity=1100, Record Type=ShroudDatabase.Objects.ItemStore, Record Id=58bc695eec36baa10c5cf2bd, UserId=000000000000000000000001, CharacterId=000000000000000000000000
    ChangeArchetypeIdMigrator: Changing archetype id, ItemId=58cd69d7a0dc6914029f0d41, OldArchetypeId=Path=CotO/CotO_Coin_Gold, NewArchetypeId=Path=CotO/CotO_Coin_Gold_2, OldQuantity=4, NewQuantity=400, Record Type=ShroudDatabase.Objects.ItemStore, Record Id=58cd69d7a0dc6914251745c5, UserId=000000000000000000000001, CharacterId=000000000000000000000000
    END ConvertCrownQuantityMigration
    MigrateKnowledge: 1 knowledge records updated, 0 userKnowledge records updated
    MigrateGoldAndPooledXP: 1 character gold records updated, 1 character sheet records updated
    
    MigratePlotStorage: 0 plots modified, 0 stores modified. 0 unhandled child storages.
    StateMachine (LoginManager): State (LoadCharacters): 0 : 58b80d7dec36baa1303156a3
    StateMachine (LoginManager): State (LoadCharacters): Found character: Rentiera One'O'One
    NetworkingPeer: Connecting to "38.140.214.157:5055"
    Network storage reset
    IncomingMessages, Total=1, NumPlayers=1, SceneId=DemoStartupScene
    Network storage reset
    Network storage reset
    Unloading 2 Unused Serialized files (Serialized files now loaded: 47)
    
    Unloading 11832 unused Assets to reduce memory usage. Loaded Objects now: 343885.
    Total: 691.903504 ms (FindLiveObjects: 33.068425 ms CreateObjectMapping: 30.439436 ms MarkObjects: 621.133130 ms  DeleteObjects: 7.262192 ms)
    
    Setting up 1 worker threads for Enlighten.
      Thread -> id: ce8 -> priority: 1
    Cleaning up PID file on exit.
    
     
  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    @Elgarion checked your account status, and there's nothing on the server end which should be blocking you. given that it's affecting more than one account, there may be some connectivity issue between you and the log-in validation server right now.
     
    Rentier, Anpu and Elgarion like this.
  3. Rentier

    Rentier Avatar

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    still having Problems with my accounts
    after entering the password I see I am in the logging queue pos 1 and then get the URCHIN
    steam pic see https://steamuserimages-a.akamaihd....024/7FC95EB0422D9C9B75ED45FE80CEBEC46CA87A59/
    so this seems not to be a connection issue - else I would not see the queue or with a wrong password get the message with username or password incorrect...

    my accounts are
    Rentier - this one with steam-login still working -
    Rentiera
    Reniar

    did you maybe change the ports (last login on this PC was in March '20)
    on my other machine (at my guestroom near my workplace) my last logins were in early december and working fine
     
  4. Echondas

    Echondas Bug Hunter Bug Moderator

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