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[Repro Needed]Salt and pepper facial hair is gray

Discussion in 'Release 40 Dev+ Bug Forum' started by Barugon, Mar 22, 2017.

  1. Barugon

    Barugon Avatar

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    3/22/2017 12:59 AM
    Title: Salt and pepper facial hair is gray.
    Reproduction Rate: 100%
    Blocker? No.
    Details: When I created my avatar, the facial hair color I chose was the one that looked like salt and pepper. While facial hair looks much better now (thanks) my avatar's facial hair color is now gray.
    Steps to Reproduce: See screenshot below.
    User Specs:
    OS: Linux 4.8 Ubuntu 16.10 64bit
    CPU: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8) System RAM: 15969
    GPU: GeForce GTX 970M/PCIe/SSE2 GPU RAM: 3072
    SotA.EarlyAccess.Linux.64.472.Date.03.21.17
    Area: PRT_island_metropolis_01/Parrot's Roost
    Area Display Name: Parrot's Roost
    Loc: (-368.4, 96.6, 279.9)

    [​IMG]
     
  2. Attenwood

    Attenwood Avatar

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    The base colors for the facial hair is working by design. We're aware of an issue where facial hair visibly breaks when around environment lights like torches, though, which may be part of the issue you're seeing?
     
  3. Barugon

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    It's the color in the screenshot regardless of the lighting. For comparison, here's what it looks like in R39:

    [​IMG]
     
  4. Attenwood

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    Spoke with art team. Currently expected.
     
  5. Barugon

    Barugon Avatar

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    This is not the hair color that I originally chose for my avatar:

    [​IMG]

    This is the color:

    [​IMG]
     
  6. Attenwood

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    If I'm understanding correctly, you are saying the client changed your hair color for you between Live and QA?
     
  7. Barugon

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    Yes.
     
  8. Alley Oop

    Alley Oop Bug Brigade – Bug Hunter

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    wouldn't be the first time. mine was swiched when the new hair first went in and, after months of pestering, support just gave me the crowns to fix it myself.
     
  9. Attenwood

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    @Barugon Did you change your color on QA back to Black, or does it still appear in its broken state for you?
     
  10. Barugon

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    I changed it.
     
  11. Attenwood

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    Makes it a little difficult to have a working test case now. : /

    We'll keep investigating for an internal reproduction, but we have not seen this issue occur for anyone else yet.
     
  12. Barugon

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    When it's published on Thursday, I'll make another bug report and not visit the New You store.
     
  13. Attenwood

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    Assuming the data is actually broken then as well. :)

    If it isn't, then huzzah forever!
     
    Barugon likes this.
  14. Barugon

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    Now that I think back, I believe there were two dark hair colors: the first was black and the second was charcoal (salt and pepper). I selected the charcoal hair color. On QA, it seems that one of the dark hair color selections was removed.

    Although I don't want to waste the 5 crowns, I'll visit the New You store on R39 tonight and take some screenshots so you can see what I'm talking about.
     
  15. Attenwood

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    We did not remove any hair colors.
     
  16. Barugon

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    Then what happened to black?
     
  17. Stryker Sparhawk

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    Location:
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    My Van Dyke is mostly black with a shock of white grey down the middle.

    Like pictured above!
     
  18. Attenwood

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    In anticipation of Live tomorrow, I decided to take a look at your account's actual data on Live. The color shown on QA is correct for the data you have set on Live. I have screenshots verifying that the option you have on Live is the grey option on the far right. Not the dark black option you show in the screenshot above. If there is a difference in color, it's by design as the old appearance is bugged.

    Nothing about the data is broken. Changes are by design.
     
  19. Barugon

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    I think what happened is that both the gray color and the black color were lightened significantly for QA (or at least look significantly lighter due to the beard changes).
     
  20. Barugon

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    @Attenwood
    I went to the New You merchant to change my hair color and I didn't get charged the 5 crowns, so all is well. :)