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[Resolved] Black Screen of Death after login

Discussion in 'Release 36 Bug Forum' started by Duur, Nov 17, 2016.

  1. Tuin

    Tuin Avatar

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    Reproduction Rate: 100%
    Blocker? Yes
    Details: Game became unplayable on R36 (was working fine on R35): After a successful login, right after the overworld map starts showing up on screen, computer goes to a fullscreen black screen, not accepting any keyboard/mouse commands, forcing me to restart computer.

    Steps to Reproduce:

    1. Start SotA through Steam
    2. On the dialog option, choose "Play Shroud of the Avatar: Forsaken Virtues"
    3. On SotA intro/logo window, choose "Play"
    4. On "Entering Construction Zone" dialog, choose "I understand this game is unfinished..."
    5. On SotA main menu, choose "Play Online" then "Multiplayer Online" or "Single Player Online"
    6. On character menu, choose "Resume" or "Start on World Map" (tested both)
    7. Loader dialog goes to 100% and starts showing the overworld scene (landscape appears, but no avatar). Right after that, computer goes to a fullscreen black screen and becomes completely unresponsive, forcing me to reboot

    User Specs:
    OS: Windows 7 (10.0.0) 64-bit (via 2011's iMac Bootcamp)
    CPU: Intel Core i5-760 CPU @ 2.80Ghz, System RAM: 12,0 GB
    GPU: ATI Mobility Radeon HD 5800 Series
    SotA.EarlyAccess.Win.64.504.Date.11.16.16
    Area: Overworld Map
     
    Last edited: Nov 17, 2016
  2. Attenwood

    Attenwood Avatar

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    Have you attempted a fresh reinstall of the client? This is not an issue we're observing internally.
     
  3. Attenwood

    Attenwood Avatar

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    This could also be tied to a known directx 11 crash. You could try running the game executable directly with -force-d3d9 command line parameter to see if this fixes the issue for you.
     
  4. Tuin

    Tuin Avatar

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    Thanks for the quick reply, Attenwood. Didn't try a fresh reinstall of the client, but -force-d3d9 command line parameter did the trick, game loaded succesfully this time.
     
    Last edited: Nov 17, 2016
  5. Attenwood

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    Fantastic. We're looking into the DX11 crashing issue directly. Please keep us apprised if you see any further issues.
     
  6. Tuin

    Tuin Avatar

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    To other players that need to set -force-d3d9 to play SotA from Steam:

    1. Right-click on game ("Shroud of the Avatar: Forsaken Virtues") under the Library in Steam and select Properties.
    2. Under the General tab, click the "Set launch options..." button
    3. Enter "-force-d3d9" (with no spaces) and click OK.
    4. Close Properties window and launch the game
     
    Last edited: Nov 17, 2016
    wmidgard and Balec Fares deCani like this.
  7. wmidgard

    wmidgard Avatar

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    same problem .
    this works thank you .
     
  8. Tuin

    Tuin Avatar

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    Glad to help