Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[Resolved] Sunday night crash galore

Discussion in 'Release 35 Bug Forum' started by Govenor Ruin, Oct 30, 2016.

Thread Status:
Not open for further replies.
  1. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
    Crashed a few times same with about 10 other people in the guild.

    Massive lag at times, overall poor exp. jusy fyi, and avoid brit alleys at all cost.
     
  2. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

    Messages:
    4,632
    Likes Received:
    10,258
    Trophy Points:
    153
    There have been some reports that song or background music may have cause people to crash in Soltown as well.

    Today my PC froze twice while I was in Etceter. By the 3rd time I logged, I got the client crashed.

    It feels as if we're back to clothe sims crashing issue again.

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD FX(tm)-9590 Eight-Core Processor (8) System RAM: 16284
    GPU: NVIDIA GeForce GTX 970 GPU RAM: 4059
    SotA.EarlyAccess.Win.64.499.Date.10.28.16
    Area: Novia_R2_Hills01_EtceterCragMines
    Area Display Name: Etceter Crag Mines
    Loc: (104.3, -4.9, 102.8)

    Unity Player [version: Unity 5.4.1p4_139dac7766f0]

    Shroud of the Avatar.exe caused an Access Violation (0xc0000005)
    in module Shroud of the Avatar.exe at 0033:804b5a40.

    Error occurred at 2016-10-30_220732.
    C:\Program Files (x86)\Steam\steamapps\common\SotA\Shroud of the Avatar.exe, run by Sugar Daddy.
    42% memory in use.
    16284 MB physical memory [9384 MB free].
    32668 MB paging file [25034 MB free].
    134217728 MB user address space [134215029 MB free].
    Read from location 00010ffc caused an access violation.

    Context:
    RDI: 0xffec7274 RSI: 0x00026dc0 RAX: 0x0000001b
    RBX: 0x0003be60 RCX: 0x00185c20 RDX: 0xffe8b3e4
    RIP: 0x804b5a40 RBP: 0x000000d4 SegCs: 0x00000033
    EFlags: 0x00010206 RSP: 0x1790f948 SegSs: 0x0000002b
    R8: 0xfffd5ae4 R9: 0x00000000 R10: 0x00000000
    R11: 0x001b0a7c R12: 0x00000001 R13: 0x00000014
    R14: 0x001736d7 R15: 0x0003be90

    Bytes at CS:EIP:
    4c 8b 4c 0a f8 4c 8b 54 0a f0 4c 0f c3 49 f8 4c

    Stack:
    0x1790f948: 7fdde65c 00007ff6 0003a230 00000000 \.......0.......
    0x1790f958: 000000d4 00000000 00026dc0 00000000 .........m......
    0x1790f968: ffec7244 ffffffff 00026aa0 00000000 Dr.......j......
    0x1790f978: 0003be90 00000000 00000014 00000000 ................
    0x1790f988: 001736f0 00000000 001736d7 00000000 .6.......6......
    0x1790f998: 00df787c 00000000 00026a50 00000000 |x......Pj......
    0x1790f9a8: 7ffa4a4d 00007ff6 0003a260 00000000 MJ......`.......
    0x1790f9b8: 001736d7 00000000 0003be60 00000000 .6......`.......
    0x1790f9c8: 00000000 00000000 00000000 00000000 ................
    0x1790f9d8: 80c67890 00007ff6 0000017f 00000000 .x..............
    0x1790f9e8: 00000000 00000000 001736d7 00df787c .........6..|x..
    0x1790f9f8: 0000000f 001736f0 00000000 00000000 .....6..........
    0x1790fa08: 039a3f10 00000000 00000000 00000000 .?..............
    0x1790fa18: 00000093 00000000 00001260 00000000 ........`.......
    0x1790fa28: a17522f0 00000000 00026a50 00000000 ."u.....Pj......
    0x1790fa38: 7ffa515d 00007ff6 1790fb38 00000000 ]Q......8.......
    0x1790fa48: 1790fb10 00000000 00001c00 00000000 ................
    0x1790fa58: 00001c00 00000000 0000013b 00000000 ........;.......
    0x1790fa68: 1790fb10 00000000 05f7db60 00000000 ........`.......
    0x1790fa78: 7ff9c64f 00007ff6 00000000 00000000 O...............
    0x1790fa88: 1790fb49 00000000 041d9560 00000000 I.......`.......
    0x1790fa98: 80c9e805 00007ff6 00000002 00000000 ................
    0x1790faa8: 00000000 00000000 00000000 3135316c ............l151
    0x1790fab8: ffffffff 00000000 6576656c 3135316c ........level151
    0x1790fac8: 7ff95400 00007ff6 00000008 00000000 .T..............
    0x1790fad8: 0000000f 00000000 04e9f300 00000000 ................
    0x1790fae8: 04ea0640 00000000 04e9f300 00000000 @...............
    0x1790faf8: 00000055 00000000 0000005f 00000000 U......._.......
    0x1790fb08: 00001400 00000000 04ea0750 00000000 ........P.......
    0x1790fb18: 0000000f 00000000 00000055 00000000 ........U.......
    0x1790fb28: 0000005f 00000000 00000000 00000000 _...............
    0x1790fb38: 00000000 00000000 00000000 00000000 ................
    0x1790fb48: 00000000 00000000 04ea06d0 00000000 ................
    0x1790fb58: 7fd86606 00007ff6 0000005a 00000000 .f......Z.......
    0x1790fb68: 0000005f 00000000 00000000 00000000 _...............
    0x1790fb78: 00000000 00000000 00000000 00000000 ................
    0x1790fb88: a18ebf80 00000000 a18ec038 00000000 ........8.......
    0x1790fb98: 041d9560 00000000 1790fcb9 00000000 `...............
    0x1790fba8: 7ff9e123 00007ff6 a18ec038 00000000 #.......8.......
    0x1790fbb8: 00000093 00000000 1790fcb8 00000000 ................
    0x1790fbc8: 00000000 00000000 041d9560 00000000 ........`.......
    0x1790fbd8: 7ff72d80 00007ff6 04e82000 00000000 .-....... ......
    0x1790fbe8: 001b449e 00000000 00000000 00000000 .D..............
    0x1790fbf8: 00000000 00000000 1790fc20 00000000 ........ .......
    0x1790fc08: 80c67890 00007ff6 0000017f 00000000 .x..............
    0x1790fc18: 00000008 00000000 179382a0 00000000 ................
    0x1790fc28: 00000025 00007ff6 00001459 00000000 %.......Y.......
    0x1790fc38: 00001459 00000000 ffffffff ffffffff Y...............
    0x1790fc48: 00009f23 00000000 00000000 00000000 #...............
    0x1790fc58: 00000000 00000000 000006c0 00000000 ................
    0x1790fc68: 00000001 00000000 041f7410 00000000 .........t......
    0x1790fc78: 4a5d76b9 00007ff9 15058168 00000000 .v]J....h.......
    0x1790fc88: 00000000 00000000 00000000 00000000 ................
    0x1790fc98: 7ff719ef 00007ff6 00000000 00000000 ................
    0x1790fca8: 00000001 00000000 00000048 00000000 ........H.......
    0x1790fcb8: 00000001 00000000 80fb6e70 00007ff6 ........pn......
    0x1790fcc8: 7ff71dfd 00007ff6 00000000 00000000 ................
    0x1790fcd8: 041f7410 00000000 00000000 00000000 .t..............
    0x1790fce8: 00000000 00000000 00000000 00000000 ................
    0x1790fcf8: 00000000 00000000 00000000 00000000 ................
    0x1790fd08: 80fb7470 00007ff6 041f7410 00000000 pt.......t......
    0x1790fd18: 7ff71edf 00007ff6 a18ebf80 00000000 ................
    0x1790fd28: 001b449e 00000000 041d9560 00000000 .D......`.......
    0x1790fd38: a18ebf80 00000000 041f7410 00000000 .........t......
    0x1790fd48: 7ff71f79 00007ff6 00000000 00000000 y...............
    0x1790fd58: 00000000 00000000 00000000 00000000 ................
    0x1790fd68: 00000000 00000000 00000000 00000000 ................
    0x1790fd78: 7ffc9228 00007ff6 00000000 00000000 (...............
    0x1790fd88: 00000002 00000000 00000000 00000000 ................
    0x1790fd98: 041f7410 00000000 00000000 00000000 .t..............
    0x1790fda8: 4d168364 00007ff9 00000000 00000000 d..M............
    0x1790fdb8: 00000000 00000000 00000000 00000000 ................
    0x1790fdc8: 00000000 00000000 00000000 00000000 ................
    0x1790fdd8: 4d385e91 00007ff9 00000000 00000000 .^8M............
    0x1790fde8: 00000000 00000000 00000000 00000000 ................
    0x1790fdf8: 00000000 00000000 00000000 00000000 ................
    0x1790fe08: 4a615e50 00007ff9 1790ead0 00000000 P^aJ............
    0x1790fe18: 1790ead0 00000000 00000000 00000000 ................
    0x1790fe28: 00000000 00000000 00000000 00000000 ................
    0x1790fe38: 00000000 00000000 00000000 00000000 ................
    0x1790fe48: 00000000 00000000 00000000 00000000 ................
    0x1790fe58: 00000000 00000000 00000000 00000000 ................
    0x1790fe68: 00000000 00000000 00000000 00000000 ................
    0x1790fe78: 00000000 00000000 00000000 00000000 ................
    0x1790fe88: 00000000 00000000 00000000 00000000 ................
    0x1790fe98: 00000000 00000000 00000000 00000000 ................
    0x1790fea8: 00000000 00000000 00000000 00000000 ................
    0x1790feb8: 00000000 00000000 00000000 00000000 ................
    0x1790fec8: 00000000 00000000 00000000 00000000 ................
    0x1790fed8: 00000000 00000000 00000000 00000000 ................
    0x1790fee8: 00000000 00000000 00000000 00000000 ................
    0x1790fef8: 00000000 00000000 00000000 00000000 ................
    0x1790ff08: 00000000 00000000 00000000 00000000 ................
    0x1790ff18: 00000000 00000000 00000000 00000000 ................
    0x1790ff28: 00000000 00000000 00000000 00000000 ................
    0x1790ff38: 00000000 00000000 00000000 00000000 ................
    0x1790ff48: 00000000 00000000 00000000 00000000 ................
    0x1790ff58: 00000000 00000000 00000000 00000000 ................
    0x1790ff68: 00000000 00000000 00000000 00000000 ................
    0x1790ff78: 00000000 00000000 00000000 00000000 ................
    0x1790ff88: 00000000 00000000 00000000 00000000 ................
    0x1790ff98: 00000000 00000000 00000000 00000000 ................
    0x1790ffa8: 00000000 00000000 00000000 00000000 ................
    0x1790ffb8: 00000000 00000000 00000000 00000000 ................
    0x1790ffc8: 00000000 00000000 00000000 00000000 ................
    0x1790ffd8: 00000000 00000000 00000000 00000000 ................
    0x1790ffe8: 00000000 00000000 00000000 00000000 ................
    0x1790fff8: 00000000 00000000 ........

    Module 1
    C:\WINDOWS\SYSTEM32\xinput1_3.dll
    Image Base: 0x00400000 Image Size: 0x0001e000
    File Size: 107368 File Time: 2007-04-04_195422
    Version:
    Company: Microsoft Corporation
    Product: Microsoft® DirectX for Windows®
    FileDesc: Microsoft Common Controller API
    FileVer: 9.18.944.0
    ProdVer: 9.18.944.0

    Module 2
    C:\Program Files (x86)\Steam\steamapps\common\SotA\steam_api64.dll
    Image Base: 0x7cc80000 Image Size: 0x0002e000
    File Size: 169152 File Time: 2014-11-29_233632
    Version:
    Company: Valve Corporation
    Product: Steam Client API
    FileDesc: Steam Client API
    FileVer: 2.37.91.26
    ProdVer: 1.0.0.1

    Module 3
    C:\Program Files (x86)\Steam\vstdlib_s64.dll
    Image Base: 0x8e9a0000 Image Size: 0x0006c000
    File Size: 351008 File Time: 2016-10-12_215838
    Version:
    Company: Valve Corporation
    Product: Steam
    FileDesc: vstdlib_ s.dll
    FileVer: 3.65.13.80
    ProdVer: 3.0.0.1

    Module 4
    C:\Program Files (x86)\Steam\tier0_s64.dll
    Image Base: 0x95050000 Image Size: 0x001e4000
    File Size: 334112 File Time: 2016-10-12_215838
    Version:
    Company: Valve Corporation
    Product: tier0_s Dynamic Link Library
    FileDesc: tier0_s Dynamic Link Library
    FileVer: 3.65.13.80
    ProdVer: 1.0.0.1

    Module 5
    C:\Program Files (x86)\Steam\steamclient64.dll
    Image Base: 0x96090000 Image Size: 0x00c69000
    File Size: 12791872 File Time: 2016-10-12_215838
    Version:
    Company: Valve Corporation
    Product: Steam
    FileDesc: Steamclient.dll
    FileVer: 3.65.13.80
    ProdVer: 3.0.0.1


    == [end of error.log] ==
     
  3. Balec Fares deCani

    Balec Fares deCani Bug Brigade - Bug Hunter

    Messages:
    1,352
    Likes Received:
    4,039
    Trophy Points:
    125
    Gender:
    Male
    Thank you for the reports gentlemen!

    Specifics about exactly what was happening at the time of crash or may have caused the crash are immensely helpful. @Roycestein Kaelstrom are you saying your crashed were *not* related to players playing music? [general sense of increased crashing noted]
     
  4. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

    Messages:
    4,632
    Likes Received:
    10,258
    Trophy Points:
    153
    I was in Etceter mine at the time by myself, so the only music I would hear is the background music and not the player music instrument, so I don't think it's related to any player playing music.
     
  5. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
    Im not super techy but I play alot, we have a large guild I crashed more last night than the last 3 months combined. guilds chat was blown up about crashing/freezing.. this happend to me in town most but it was not exclusive to being in town.
     
  6. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

    Messages:
    4,632
    Likes Received:
    10,258
    Trophy Points:
    153
    Did those who keep getting crash by any chance wearing wings or fire bag pipe? I wonder if there is any association to this root cause at all.
     
  7. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
    Nah it was normal play and not tied to music.

    But many of us are wearing wings.
     
  8. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

    Messages:
    4,632
    Likes Received:
    10,258
    Trophy Points:
    153
    The reason I brought up wings is because I seemed to crash alot more after I started wearing wings.. could just be timing coincidence.
     
  9. Balec Fares deCani

    Balec Fares deCani Bug Brigade - Bug Hunter

    Messages:
    1,352
    Likes Received:
    4,039
    Trophy Points:
    125
    Gender:
    Male
    Thanks guys for the additional details.
     
  10. Attenwood

    Attenwood Avatar

    Messages:
    6,911
    Likes Received:
    5,864
    Trophy Points:
    153
    We are aware of an issue over the weekend where /playing abc files were spamming network logs and leading to quite a few disconnects and crashes. Can you confirm that you weren't in any scenes where music might have been playing in the background, whether you were able to hear it or not?

    Any additional information you can provide would assist us in investigating further. Output.logs or, if you sense a crash is incoming, if you could use the /debug chat command to see if errors or high-levels of logging are occurring that might lead to a crash event?

    Thank you.
     
  11. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
    I cannot confirm this, I crashed alot in bladewyke and we have alot of music fans. I crashed in brit alleys who knows. and my crashes were more like screen freezes untill I shut down the game via task manager.
     
  12. Attenwood

    Attenwood Avatar

    Messages:
    6,911
    Likes Received:
    5,864
    Trophy Points:
    153
    That seems to be indicative of a memory issue that could be caused rather rapidly by overlogging. The next time you start to experience this, follow up with the /debug chat command to see if any messages are being logged rapidly.
     
  13. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
  14. Attenwood

    Attenwood Avatar

    Messages:
    6,911
    Likes Received:
    5,864
    Trophy Points:
    153
    Any updates on this since latest patch 501? :)
     
  15. Brass Knuckles

    Brass Knuckles Avatar

    Messages:
    3,904
    Likes Received:
    7,575
    Trophy Points:
    153
    I had 0 issues last night.
     
Thread Status:
Not open for further replies.