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[Resolved] Unable to purchase from the Crown Store with multiple coto stacks

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Jaesun, Jan 25, 2019.

  1. Anpu

    Anpu Avatar

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    01/25/2019 11:38
    Title: Unable to purchase homes in the Crown Store
    Reproduction Rate: 2/2
    Blocker? Yes
    Details: With my very small amount of COTO's I was attempting to purchase 2 homes from the Crown Store. I get the prompt "There was a problem during the exchange, and it could not be completed."
    Steps to Reproduce: Try to buy the Stone 2-Story Round Tower Village Home or Kobold Dual Spire Village Home. Of note I DO have the amount of COTO's on me to purchase them (40).
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz (8) System RAM: 16303
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.QA.Win.64.798.Date.01.25.19
    Area: Novia_R6_City_Jaanaford
    Area Display Name: Jaanaford
    Loc: (91.0, 15.0, -186.7)
    Debug: Tm92aWFfUjZfQ2l0eV9KYWFuYWZvcmR8fCg5MC45NTMsIDE1LjAwMSwgLTE4Ni42NzUpfCgwLCAtMC45NTUsIDAsIC0wLjI5Nil8NTA1LjcxMDR8MTkuNjUyMjR8MTUuNTIyNjc=

    [​IMG]

    I'll try some others just to see if anything can be bought?
     
  2. Undone

    Undone Trap Master Moderator SOTA Developer

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    Let us know if this issue continues. I was unable to repro this on 798 so I'm wondering if there was some hiccup along the way.
     
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  3. Anpu

    Anpu Avatar

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    I just tried again to buy the kobold house, and could not purchase it. I got the same error message.

    I’ll assume no one else is having this issue?

    Also of note, the icon for the crown store at the top right, doesn’t have a label when hovering the mouse over it. The rest of the icons do have labels.
     
  4. Anpu

    Anpu Avatar

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    I *think* I figured out WHY this was happening. I had 37 0 value cotos and the 3 with value cotos that I had found since first playing the game, which was a total of 40.

    THAT would not allow me to buy anything (that was a total of 40 COTO's). I removed the 37 0 value cotos to the bank and just had the 3 with value cotos on me. And bought one of the 3 coto portrait packs. THAT worked just fine.

    I then put the 37 cotos I had on hand from the bank with 0 value, put them in my inventory, and then tried to buy the Kobold home. That also worked just fine.

    I *think* a combo of 0 value COTO's AND ones with value are not combined? I did have 40 COTO's in total on me, but they were of different values.

    Curious if anyone else could try to replicate this as well.
     
    Last edited: Jan 26, 2019
  5. Lord Subtleton

    Lord Subtleton SotA Dev

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    Thanks for digging into this. Issue #63711

    EDIT: Now resolved.
     
    Last edited: Jan 29, 2019
    Lained and Jaesun like this.