[Responded] Accidentally destroyed eternal life seed

9/11/2017 8:03 PM
Title: Accidentally destroyed eternal life seed
Reproduction Rate: only had the one!
Blocker?
Details: After changing my house (to an obsidian inn) from my knight's founder village home), as expected everything in my home was placed in the bank. After placing my plant beds and pots (including the one with the aforementioned eternal life seed was in), all the crops appeared to have had their growth levels reset (but were still watered). I removed the plant, with the intent of placing the seed into storage, but did not receive seed.

For further clarification, I have two accounts associated with the lot, the second account (co-owner, but not founder) was the one in use when I destroyed my seed.

Afterwards, I attempted to "claim rewards" in the hopes that I would receive a replacement seed, but this wasn't the case.

Steps to Reproduce: Man, I dunno
User Specs:
OS: Windows 10 (10.0.0) 64bit
CPU: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8) System RAM: 12265
GPU: NVIDIA GeForce GTX 560M GPU RAM: 3020
SotA.EarlyAccess.LIVE.Win.64.659.Date.09.05.17
Area: PRT_forest_metropolis_01/Aldwater
Area Display Name: Aldwater
Loc: (74.8, 57.5, 94.4)
Debug: UFJUX2ZvcmVzdF9tZXRyb3BvbGlzXzAxfEFsZHdhdGVyfCg3NC43NjcsIDU3LjQ4NCwgOTQuNDQyKXwoMCwgMC45ODEsIDAsIC0wLjE5NCl8MjAyLjM3MDJ8NDUuMDY3NnwzLjQyNjE1Ng==

 

@pouchedrat
First look around really hard for the seed, if you haven't yet, just in case it really wasn't destroyed.
If you had flat out right clicked on the seed and destroyed it, I don't think our support team could help. But maybe do to this situation we can find it somehow. It's worth a shot.
Please write into support at support@portalarium.com with all the details. Thanks so much and I'm sorry this happened.

 

I mean, it's not like it's the end of the world for me if its gone.

 

This has been resolved via Desk.