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[Responded] Crash to desktop while loading scene at 69%

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by AvatarGG, Dec 15, 2018.

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  1. AvatarGG

    AvatarGG Avatar

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    Blocker? Yes

    Details: After updating the game to release 61 I log in, resume the game and the scene loads. The loading percent stucks at 69% for a few moments and then the game crashes to desktop. It happens every time (I am not able to play the game). I was able to play the game in previous releases.

    Steps to Reproduce:
    1. Log into Shroud of the Avatar, Multiplayer Online.
    2. Click on Resume.
    User Specs: Ubuntu 18.04. Game version 884.
     
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  2. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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  3. AvatarGG

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    I am using Nvidia driver version 390. It is the latest driver version supported by Ubuntu 18.04.
     
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  4. AvatarGG

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    After updating to version 885, the crash to desktop keeps happening at the same point (69%).
     
  5. AvatarGG

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    After updating to version 886 the game correctly loads. Thank you veruy much!
     
  6. Yetok

    Yetok Avatar

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    My drivers are up to date, but I am also experiencing the crash on Win10.

    GeForce 388.13 Driver
     
    Last edited: Dec 19, 2018
  7. Alley Oop

    Alley Oop Bug Hunter Bug Moderator

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    i am not too familiar with windows issues, but 388.13 came out 2017-10-30
     
  8. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    In general, when players encounter a crash-to-desktop during the load screen, a re-install of the game resolves the issue. The fact that the issue went away after patching strongly suggests that one or more files in the install had become corrupted. Glad to hear you are running again.
     
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