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[Responded] Game crashed while entering Novia from POT (Prompt "Too many heap error")

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Chiasma, Apr 25, 2019.

  1. Chiasma

    Chiasma Bug Hunter

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    04/26/2019 01:08
    Game crashed while entering Novia from POT (Prompt "Too many heap error")
    Reproduction Rate:
    Blocker?
    Details:
    Play the game for a period of time and change the scene. The game crash and prompt an error "Too many heap error"

    Steps to Reproduce:
    User Specs:
    OS: Windows 7 (6.1.0) 64bit
    CPU: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4) System RAM: 32715
    GPU: NVIDIA GeForce GTX 950 GPU RAM: 1960
    SotA.Win.64.957.Date.04.24.19
    Area: POT_swamp_metropolis_01a_template/Veritas Sanctuary
    Area Display Name: Veritas Sanctuary
    Loc: (154.8, 36.0, 268.3)
    Debug: UE9UX3N3YW1wX21ldHJvcG9saXNfMDFhX3RlbXBsYXRlfFZlcml0YXMgU2FuY3R1YXJ5fCgxNTQuNzg4LCAzNi4wMiwgMjY4LjI4OSl8KDAsIC0wLjI4LCAwLCAwLjk2KXwzMjcuNDc5NnwxMHwxOA==
     
  2. jiirc

    jiirc Avatar

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    While not this exact situation, I just got a heap section error while in the ciompendium.
     
  3. Senash Kasigal

    Senash Kasigal Avatar

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    Same Bug after trying to zone from PoT Dracheninsel to Blood River Outskirts:
    User Specs:
    OS: Windows 10 Pro 1803 Build 17134.706
    CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz System RAM: 32,0 GB
    GPU: NVIDIA GeForce GTX 1080 Ti

    [​IMG]
     
  4. Lord Subtleton

    Lord Subtleton Developer Emeritus

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    Sorry to hear about this crash issue. Please repost if you are able to determine a repeatable pattern.
     
    Jaesun likes this.
  5. kaeshiva

    kaeshiva Avatar

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    Just had the same, too many heap sessions. Was just killing stuff in Sequanna Colossus.
    Didn't happen to me on zone change, happened mid-combat (I was looting corpses as well)
    I had been online for a while doing random encounters to try and trigger the new merhcnats so quite a few zone screens prior to this.
    Game shut down, showed unity window, and heap sessions error.
     
  6. Araminis Darkblade

    Araminis Darkblade Avatar

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    got the same 2x now teleporting to different areas
     
  7. Michael Vasq

    Michael Vasq Avatar

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    Caught same error twice while entering player owned dungeons.
     
  8. MelloSteg

    MelloSteg Avatar

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    I may be wrong but my wife and I have the exact same computer except for the video cards. Hers is NVIDIA and mine is Radeon.
    Since the patch she has been getting heap section errors and I have not gotten any. Prior to this patch I was getting the error once a day or so.

    Looking at the specs given in the posts above it appears they all have NVIDIA cards as well.
     
  9. Drachnyen

    Drachnyen Avatar

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    I also got this error last night but I was moving items from chest to chest not zoning in. I also have an Nvidia card.
     
  10. jiirc

    jiirc Avatar

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    I guess it could have something to do with the texture streaming that they turned on, that would be the only thing I could think of that might affect the heap stack and have to do with graphics cards. There might be a lot of memory allocati9ns happening when Unity is deciding on what textures should be streamed, moving them around, etc. But that is supposition since I have no idea what unity is doing to facilitate texture streaming.
     
  11. liz_the_wiz

    liz_the_wiz Avatar

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    I got this too, I played for ages, but this only happened to me after I went to an encounter and then tried zoning into spite
     
  12. Jefe

    Jefe Avatar

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    Got this a couple of times. 1 on zone change and one a short while ago while refining copper into ingots mid-refine. This may be related to play time.
     
  13. Chiasma

    Chiasma Bug Hunter

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    I got this at least two times today. One is adventuring Owl's Sewer. The other one is while I am smelting some gold ingots. This problem occur very often in this release.
     
  14. Senash Kasigal

    Senash Kasigal Avatar

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    Cant find a pattern.

    I had today 2 crashes:

    1. Player made Dungeon (standing still)
    2. The Rise (fighting)
     
  15. Woftam

    Woftam Avatar

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    I've had this several times. Leaving my POT and Doing Batch crafting.
     
  16. bugmaster77

    bugmaster77 Avatar

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    NVidia card users (seems to be everyone having this issue):

    Open the NVidia Control Panel, select "Manage 3D Settings" on the left, and Turn OFF the "Shader Cache" option in the global settings (and for any profile you may have for SOTA under "Program Settings" tab).

    Shader Cache can cause issues with various Virus scanners (constantly trying to scan a file that is constantly changing), as well as with some games (Shader Cache is updated on the fly, creating bottleneck for the game). WORST case scenario, you're having BOTH problems at the same time (like I was when I discovered this problem in another game)!

    Unless you have a real slug of a CPU, you do NOT need Shader Cache, not to mention the fact that anyone with that slow of a CPU would have a hard time with SOTA in the first place.

    I am NOT sure that this is the actual problem people are experiencing with SOTA, but it's worth a shot if this solves the problem.
     
    BurningToad and liz_the_wiz like this.
  17. akkmok

    akkmok Avatar

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    I just got the same error while exploring Ardoris. "Fatal Error in GC" "Too many heap sections"
    Trying the Shader Cache fix, hope it works...

    Update: Just crashed again with the same error with that Shader Cache option off, so fix did not work.
     
    Last edited: May 3, 2019
  18. Chiasma

    Chiasma Bug Hunter

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    I tried to turn off "Shader Cache" but I still get random crash in a scene while walking or exiting the game.
     
  19. ScoutZ

    ScoutZ Avatar

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    I have the same issue. Occurs after playing long time randomly.

    User Specs: OS: Windows 7 (6.1.0) 64bit CPU: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz (4) System RAM: 16336 GPU: AMD Radeon R9 200 Series GPU RAM: 3049 SotA.Win.64.966.Date.05.03.19