[Responded] Item trade bug?

Hello, not sure if this is the right spot for this. I just did a trade with a fella, I sold him 10 COTOs for 28000 gold. I Saw him put the money in the trade window, I added the COTOs. He got the COTOs but I Did not receive the money? We both checked for the money and even logged out of the game but nothing. Is there a way to check if this trade went through the correct way? And if my gold is in the abyss or not lol.

 

@Bankee
You'll need to contact customer support at support@portalarium.com with the details on when it happened, and roughly when. Since it is an account based issue, I cannot help via the forums I'm afraid.
But, good news is we will be able to get to the bottom of what happened. I would allow some extra time for a response back due to the holiday schedule, I hope that's ok.

 

Hi Lexie,
I will take care of that right away. Thank you very much. I was unsure where to post it. I do apologize for it being in the wrong place