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[Responded] Unable to claim rewards in offline mode

Discussion in 'Offline Mode' started by Dirk Hammerstrike, Oct 28, 2018.

  1. Dirk Hammerstrike

    Dirk Hammerstrike Avatar

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    10/28/2018 13:37
    Title: Unable to claim rewards in offline mode
    Reproduction Rate: 3x
    Blocker? kinda
    Details: Tried to claim rewards in offline mode, keep getting "an authentication error has occurred. Tried waiting 2 min and trying again. Tried restarting the game. Same error.
    Steps to Reproduce: Go into offline mode and claim.

    Caveat: this is my kid's old save game from a few releases ago. I also just tried creating a brand new character and claiming rewards. Got same error.
    User Specs:
    OS: Mac OS X 10.14.0
    CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12) System RAM: 16384
    GPU: AMD Radeon Pro 555X OpenGL Engine GPU RAM: 4096
    SotA.OSX.64.855.Date.10.27.18
    Area: Novia_R6_City_Resolute
    Area Display Name: Resolute
    Loc: (17.0, 77.6, -264.1)
    Debug: Tm92aWFfUjZfQ2l0eV9SZXNvbHV0ZXx8KDE2Ljk3NSwgNzcuNTgsIC0yNjQuMTAxKXwoMCwgLTAuNTA4LCAwLCAtMC44NjEpfDYxLjA4MjJ8MTB8Mi43ODUyNDM=
     
  2. Lord Subtleton

    Lord Subtleton SotA Dev SOTA Developer

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    Issue #62654
     
  3. BurningToad

    BurningToad SotA Dev Moderator SOTA Developer

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    I wasn't able to reproduce this, are you still having problems claiming rewards? Thanks!
     
  4. Dirk Hammerstrike

    Dirk Hammerstrike Avatar

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    Same. I go to claim, get login prompt, and then "An authentication error has occurred". Both in my son's ongoing game, as well as a newly created character.

    10/30/2018 17:33
    OS: Mac OS X 10.14.0
    CPU: Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12) System RAM: 16384
    GPU: AMD Radeon Pro 555X OpenGL Engine GPU RAM: 4096
    SotA.OSX.64.857.Date.10.30.18
    Area: Novia_R6_City_Bramble
    Area Display Name: Bramble
    Loc: (-41.4, 35.9, -19.4)
    Debug: Tm92aWFfUjZfQ2l0eV9CcmFtYmxlfHwoLTQxLjM3NywgMzUuOTE5LCAtMTkuMzUzKXwoMCwgMC45MzEsIDAsIC0wLjM2Nil8MjIyLjkyMjF8MTB8Mi40MTgyMDc=
     
  5. Dirk Hammerstrike

    Dirk Hammerstrike Avatar

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    @BurningToad are there any traces / logging I can enable? I can log into my online account no problem. Is it perhaps a mac issue?

    [​IMG]
     
  6. Debcool

    Debcool Avatar

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    I don't think it will help but I also had a problem like that a while ago.

    I was able to connect to the website but not to the QA server. After trying a few things, I discoverd that the length of my PWD was to long for the QA system. So, I simply reduced the length of it and it solved the problem.

    I hope it will give some clues to the dev or at least a new direction for their investigation.

    A+
    Debcool

    Intel 6850K 4GHz
    32GB DDR4 3200MHz
    Nvidia GTX1050Ti 4GB
    Resolution 1920x1200

    Debian GNU/Linux 9.0 (Testing) 64Bit
    Linux 4.18
    Nividia 396.54
     
    Alley Oop likes this.
  7. Lord Subtleton

    Lord Subtleton SotA Dev SOTA Developer

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    You might try giving this a go on the QA server. We've added some extra error information to determine if this an issue with SSL auth, or with the verification of your username/password. The error msgs appear on-screen and in the log file.
     
  8. Dirk Hammerstrike

    Dirk Hammerstrike Avatar

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    I'll give QA a try thanks! Tried changing to a simple password, no luck.
     
  9. Dirk Hammerstrike

    Dirk Hammerstrike Avatar

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    QA build 767 worked to claim rewards offline. So... whatever the issue is, hopefully it disappears when the next build goes live.