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Sota Crashes the entire pc, black screen pc is running but not...

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Kaffien, Apr 19, 2018.

  1. Kaffien

    Kaffien Avatar

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    This has happened 4 times today.
    I was watching how the fire elemental statue was making the smelting table look
    like it was warping / moving and it crashed again.


    I'm not 100% sure but it seems to happen the most when I'm crafting at my pavilion in Blue Rose
    Isle. The Fire elemental statues' glow seems to be kind of sketch and erratic. Perhaps this is
    causing the video card to glitch out?


    Thus far I have done the following.

    Updated chipset drivers.
    Updated nvidia drivers.
    ran a sfc /scannow, no errors found
    tried without and without Antivirus running (bit defender)
    removed SOTA completely, reinstalled SOTA.


    This is not crash to desktop, this is machine is now not responding, all audio is cut, screens are both off.

    Not sure how I can bug this, I could use some input narrowing this down.
     
    Last edited: Apr 19, 2018
  2. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    Anything in event log? It sounds like a lack of power to support the draw
     
  3. Kaffien

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    The machine is running on a smart ups ie any special power draws make the thing freak out.
    The machine has a single 1070ti and threadripper at stock speeds, no OC. I can stand between
    two other fire elemental statues in other peoples properties.

    Event log has nothing no errors or warnings. I'll continue testing by removing the fire elemental statue and see if i still get shutdowns.

    Debug and spec info.

    4/20/2018 9:27 AM
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: AMD Ryzen Threadripper 1950X 16-Core Processor (32) System RAM: 32662
    GPU: NVIDIA GeForce GTX 1070 Ti GPU RAM: 8080
    SotA.Win.64.760.Date.04.04.18
    Area: POT_tropicalisland_metropolis_01_template/Blue Rose Isle
    Area Display Name: Blue Rose Isle
    Loc: (-39.0, 71.1, -185.5)
    Debug: UE9UX3Ryb3BpY2FsaXNsYW5kX21ldHJvcG9saXNfMDFfdGVtcGxhdGV8Qmx1ZSBSb3NlIElzbGV8KC0zOC45NjQsIDcxLjEyMiwgLTE4NS41MzIpfCgwLCAtMC45MTMsIDAsIC0wLjQwNyl8LTIyNy45NzM3fDI2LjYxMjE1fDE3Ljc2
     
    Last edited: Apr 20, 2018
  4. Kaffien

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    I devised an experiment.
    Smelt 10 silver ingots with fire elemental REMOVED. I smelted all 10.
    Reinstall fire elemental, Smelt 10 more ingots, pc crashes at 4 ingots smelted.

    This consistently crashes every single time with the fire elemental present.

    I'm providing pictures of the current setup to see if that may help in determining the issue.

    https://i.imgur.com/d6Oq2wZ.png
    https://i.imgur.com/GZ2g9yB.png
     
  5. Kaffien

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    I've tried playing Path of Exile on directx 10 and 11, trying to incur heavy fire effects, and it handles it like a champ.
    I have only been able to make this crash with SOTA and this fire elemental. Especially while crafting / use the smelting / smith tables.
     
  6. Kaffien

    Kaffien Avatar

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    Same issue when collecting mail.
     
  7. Kaffien

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    For giggles I bought 3dmark and ran the fire strike 4k graphics test.
    Here are the results. I mean they aren't steller on the FPS (single 1070ti) but it did survive without crashing.

    If you have a better test recommendation, please let me know.
    [​IMG]
     
  8. Kaffien

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    The crash happens regardless of what you do. Disabling all shadows seems to avoid the crashes.