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SotA servers are being impacted by Upgrade work in the Data Center

Discussion in 'Announcements' started by Ravalox, Jul 19, 2023.

  1. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Our data center has begun intrusive upgrade work without giving us appropriate warning. As per support, the work will be between 2am and 4am CT. I have no indication from them if the intrusion will be intermittent or throughout.

    The impact is to the network connectivity only. The game and support servers are still operational.

    The forums and website are not impacted as they are not located in the same datacenter.

    I have asked them to send out an email to the clients and will be requesting an RCA and confirmation of the processes they are supposed to be using in this scenario.

    Sorry for any inconvenience
     
    Ravalox, Jul 19, 2023
    #1
    FrostII, Beaumaris, Omnedon and 2 others like this.
  2. Ravalox

    Ravalox Chief Cook and Bottle Washer Moderator SOTA Developer

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    Update: The notification they sent out at my request indicates about 20-30 minutes of impact over the work window.
     
    Ravalox, Jul 19, 2023
    #2
    FrostII, Sentinel2, Anpu and 2 others like this.