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When logging out to menu the loading screen locks up at 96%

Discussion in 'User Interface (Including Launcher)' started by Kelly O'Shay, Apr 25, 2019.

  1. Kelly O'Shay

    Kelly O'Shay Avatar

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    When going through each of my alts and taking the test at the oracle every day, the interface frequently locks up at 96% after an avatar finishes and logs out to the character selection screen.

    04/25/2019 23:43
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.957.Date.04.24.19
    Area: Novia_R3_City_Brittany
    Area Display Name: Central Brittany
    Loc: (256.8, 64.6, 177.5)
    Debug: Tm92aWFfUjNfQ2l0eV9Ccml0dGFueXx8KDI1Ni43NjgsIDY0LjU4NywgMTc3LjQ3Myl8KDAsIDAuMTQzLCAwLCAwLjk5KXwxNi40Mzg0MnwxMHwyLjg0Mzc0Nw==

    [​IMG]
     
  2. Kelly O'Shay

    Kelly O'Shay Avatar

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    Same thing happened on another avatar on a different account. Logged in, was already at oracle, spoke to oracle used keyword "test" answered yes or no, said goodbye. then summoned a tamed pet. waited a few seconds, dismissed the tamed pet. Logged out to switch accounts. But log out never got to account/select avatar screen because it locked up at 96%.

    Since the game had locked up, I was unable to capture a /bug for this report. I had to log back in to the game to make this /bug. When I used Steam to log back into the game there was an update. So, even though this /bug report says patch 958, the bug actually happened on patch 957. I will leave this /bug report here, with that caveat, to fill in the rest of the pertinent information.

    04/26/2019 00:05
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.958.Date.04.25.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.3, 38.2, 149.5)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyOC4yNjcsIDM4LjE4NCwgMTQ5LjQ1NSl8KDAsIDAuOTE2LCAwLCAwLjQwMil8MTMxLjU4NjN8MTB8Mi44NDM3NDc=

    [​IMG]
     
    Last edited: Apr 25, 2019
  3. Kelly O'Shay

    Kelly O'Shay Avatar

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    Same thing happened again. This time I was able to log in and out with Kelly O'Shay then logged in Patrick and went to oracle for the test. Then logged out in the oracle and it went to 96% and locked up. I had to task manager kill sota then I logged back in to Patrick to get the debug information.

    05/03/2019 02:35
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.963.Date.05.01.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.0, 38.2, 149.9)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyNy45NzMsIDM4LjE4NCwgMTQ5Ljg3Myl8KDAsIC0wLjkxNSwgMCwgLTAuNDAzKXwxMzIuNDU3NXw1MS4yMDM3NHwzLjM1NzgxNA==

    [​IMG]
     
  4. Kelly O'Shay

    Kelly O'Shay Avatar

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    The same thing happened again. I was able to log into Paddy O'Shay and take the oracle test and summon and dismiss a tamed pet. Then, I was able to go back to menu and select avatar Tauriel. Tauriel logged in and took the oracle test and summoned a tamed pet then dismissed the pet. Then, Tauriel tried to log back to the select avatar screen but was locked up at 96 pct. I had to log back into Tauriel to generate this debug report.

    05/03/2019 02:53
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.963.Date.05.01.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.1, 38.2, 149.8)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyOC4wODEsIDM4LjE4NCwgMTQ5LjgyOCl8KDAsIDAuOTI1LCAwLCAwLjM4KXwxMDAuODc4fDMwLjQwMzl8My4wNjQ2OTI=

    [​IMG]
     
  5. Kelly O'Shay

    Kelly O'Shay Avatar

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    This happened again today. I logged in to ny alt account avatar katja and went to the oracle and that worked ok. Went back to select avatar and selected Mayim. She was able to go to oracle ok. Then, when trying to go back to select avatar Mayim locked up at 96%.

    I logged back in to Mayim to get you this debug report.

    05/05/2019 14:48
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.966.Date.05.03.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.4, 38.2, 149.8)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyOC4zODIsIDM4LjE4NCwgMTQ5Ljc3Nil8KDAsIDAuOTMxLCAwLCAwLjM2Nil8MTM3LjA3Nzl8MTB8My4yMzU1Mjg=

    [​IMG]
     
  6. Kelly O'Shay

    Kelly O'Shay Avatar

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    This happened again today. The scenerio was almost the same as yesterday. I started by logging in Katja and doing the oracle test. Also summoned a tamed beast, then dimissed it. Logged out to avatar selection and changed to Mayim. Mayim was able to log in and go to the oracle and take the test at the oracle. Mayim also summoned a tamed creature then after it finished loading, she dismissed the tame beast. Then Mayim tried to go to the avatar selection window, but the interface locked up at 96% and I had to kill sota with task manager.

    05/06/2019 18:18
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8) System RAM: 12212
    GPU: NVIDIA GeForce GT 740 GPU RAM: 2007
    SotA.Win.64.966.Date.05.03.19
    Area: POT_desert_metropolis_01b_template/Virtue Oasis
    Area Display Name: Virtue Oasis
    Loc: (128.4, 38.2, 149.8)
    Debug: UE9UX2Rlc2VydF9tZXRyb3BvbGlzXzAxYl90ZW1wbGF0ZXxWaXJ0dWUgT2FzaXN8KDEyOC4zODIsIDM4LjE4NCwgMTQ5Ljc3Nil8KDAsIDAuOTMxLCAwLCAwLjM2Nil8MTM3LjA3Nzl8MTB8My4yMzU0NDM=

    [​IMG]
     
  7. Sannio

    Sannio Lead Quest and Level Designer Moderator SOTA Developer

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    Added to issue #65011
     
    Kelly O'Shay likes this.