Collector's Boxes Shipping & Arriving!

Discussion in 'Announcements' started by DarkStarr, Aug 27, 2018.

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  1. Lained

    Lained Avatar

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    Chris shared a photo at the end of Friday's live stream showing there were still quite a number to go.

     
  2. Serafina

    Serafina Portalarian

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    We are still in the process of shipping. Again, I would like to reiterate that if you want to know about your specific box, you need to email support@portalarium.com.
     
  3. Echondas

    Echondas Bug Brigade – Bug Hunter

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    Thanks to everyone at Port for the packing, labeling, signing, schlepping, etc.. and everything else that went into this.
     
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  4. Floors

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  5. Chaox

    Chaox Associate Producer

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    Writing into us through email would be good for that as well.
     
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  6. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    I got my box today, but I have one puzzle, from the outside other than it says "collectors edition" it doesnt show what level it was, how can you know you got the right stuff without opening it?
     
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  7. Lord Stein

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    That's what I got as well. I'm a royal founder duke and didn't get the signed map and keep deed and the other stuff that comes with that pledge. I would email support. I wouldn't open it until they tell you to, in case they sent wrong package, and
    need to return it for the proper one. I emailed yesterday and she is looking into my situation. It will likely be Monday for a response.
     
  8. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    I assumed the map et al would be in the box, but as theres no way on the box to know if its like village, town, keep etc.. it just seems odd.. I will mail support.
     
  9. Lained

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    Mine was a royal founder duke pledge and everything was inside the box, likewise there's no indication on the box of the pledge tier you'll need to open it to confirm its contents.
     
  10. Floors

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    Got my R54 map thanks everyone ! Nothing beats getting a letter from "Chris Spears" lol :)
     
    Last edited: Dec 15, 2018
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  11. Lord Stein

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    OMG I am an Idiot..IM sorry for being a dumb ass and assuming the box was wrong. Its all good. There was no marking on box, but stuff was inside.
     
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  12. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    I know the first lot out some people got wrong boxes, but if you intended not to open it its a bit of a shrodingers cat is it not?
     
  13. Lained

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    The packaging was marked incorrectly with LotM pledge but the contents were correct.
    If you're careful you can open and reseal or get an accurate scale and weigh the box have and get the item weights from someone who has opened theirs a bit of maths will tell you what's inside though signed items are tricky.
     
  14. Floors

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    Maybe you should just open it and enjoy it.
     
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  15. Fionwyn Wyldemane

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    There should be an invoice with the field "Pledge Title" that correctly lists the exact pledge level. All four of my boxes do. This is not the one below the invoice number at the top right corner.

    I'm talking about a field under FACTURE/INVOICE.
     
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  16. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

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    nope, no invoicey type thing whatsoever just a sticker on the outsidefor customs saying software $7 .. and inside the wrapped box.
     
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  17. Halaster

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    Still waiting for my Royal Founder Citizen pledge to ship. Original Kickstarter backer 6,030.

    Just sent an email asking for an update as suggested here in the forums.
     
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  18. John Markus

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    I have been asking for the state of my boxes ever since Rick Holtrop said to me in email

    > We will immediately begin work to have the two boxes due to you shipped:

    on Sept 10, and my email has went unanswered so far (this was after they sent me three incorrectly labeled boxes which got "return to sender"ed by the postal service).
     
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  19. Verit

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    No box, no email, no recent response from support ..... for kickstarter pledges.
     
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  20. Fionwyn Wyldemane

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    Weird and sorry to hear that. All the boxes I received had a plastic envelope on the box with a shipping invoice inside. Might be because I received boxes in the first round?

    In any case, none of that helps you at this juncture!
     
    Addison likes this.
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