1. date: 17 AUG 2018 2. time period: approximately 1030 - current(1330) Pacific Time 3. Problem: Game will not load: "no response from the game service. Either the game service is offline, or a port may be blocked on your firewall or router. For information..." 4. Problem is repeatable 100% of time when logging into game... The following connection issues have been seen: ALTAIR 9000, CICADA, and POTPIE 5. Actions to resolve issue: ---. Reviewed required firewall ports for game: Firewall Ports Required Launcher: TCP 5074 UDP 3544 UDP 6881 Game Service: UDP 5054 UDP 5055 UDP 5056 UDP 5057 UDP 5058 UDP 5059 ---. Reviewed Security History: when attempting to log into the game, multiple "Suspicious incoming network connections blocked from system port, "TCP port 55721", "UDP port 61770" ---. additionally, scattered history of: "Suspicious incoming network connection blocked Source IP address: 2001:558:feed::2" The source IP address has apparently attempted to scan your system by sending a large amount of various UDP packets. The source IP address is your own DNS server. 6. Summation: the ports being blocked are not required ports to support / run Shroud of the Avatar. 7. Request for assistance: Is there anything I can do no my end to resolve my issue.