Lets assume all it would not be any crash or log in reasons. I am 100% sure we would still have a long "did not get my hat" thread Arguments would only be different. Let me guess: - bad communication - did not know about it - i did back game, was on vacation - why limited time of reward. - the quest was confusing - i did have no internet connection - why did you not send a mail about that quest. Do you think i check the homepage every day? - Due to different time zones i did have less time. You know what i mean? It is understandable that a crash should not prevent you from getting the reward. But those "i did not get my item" threads will always be after every limited time item.