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Game won't launch after update to build 772

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Lord Tachys al`Fahn, May 1, 2018.

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  1. Lord Tachys al`Fahn

    Lord Tachys al`Fahn Avatar

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    Logged in this morning prior to build 772, and could load and play the game.

    Updated to build 772 later in the day via steam, and when launching the client the following happens:
    • Client grabs all remaining available ram
    • Disk utilization climbs to 100%
    • Music starts playing, indicating client "launch", but there is no splash screen, and clicking anywhere on the screen changes nothing.
    • Music begins second playthrough, and if the client was minimized, the screen will not maximize
    • Half to two-thirds of the way through the intro music, client crashes.
    Tried rebooting, with identical results.

    Currently downloading both updated video drivers, and re-downloading the whole game client vie the windows updater instead of through Steam.

    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz (8) System RAM: 16275
    GPU: NVIDIA Quadro M2000M GPU RAM: 4062
     
  2. Lord Tachys al`Fahn

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    Updated Nvidia drivers to latest current available. No change.
     
  3. Lord Tachys al`Fahn

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    Installed SotA via windows installer, and client ran as normal. Tested the Steam client again with no success. Will try to reinstall that later this week and see where it gets me.
     
  4. Lexie

    Lexie Bear Queen Emeritus

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    I think this may be the problem. The latest Nvidia drivers are causing some problems for users. There are a few news articles on the subject.
    I would try rolling back if possible.

    Edit: I do not recommend anyone else to roll back - unless they are already experiencing issues. But I wouldn't rush out to get this latest update, either.
     
  5. Lord Tachys al`Fahn

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    @Lexie, I only updated drivers after the steam update failed to work, since audio was obviously working and video was having problems. I installed the non-steam windows client after updating drivers and it worked fine this morning.
     
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