1. We have a QA initiative where we work with the community more closely than ever to get your bug reports into the hands of the developers. Please use this forum for LIVE Server bug reporting. Do follow the format below, because it will help us out greatly in responding. If you do not, it's possible your bug report will be misinterpreted, or worse, lost!

    Read BEFORE submitting your first bug: Reporting Bugs… QA 101 Document
    • Search for your bug before posting in order to avoid duplicate reports.
    • Only reply to an existing thread if you have additional information for the reported bug. ALL extraneous commentary will be deleted to avoid cluttering the reports.
    • Keep your bug report short and factual.
    • There is no need to submit crash logs. Crash data we require is automatically logged.
    Bug Report Template
    1. Title:
    2. Reproduction Rate:
    3. Blocker?
    4. Details:
    5. Steps to Reproduce:
    6. User Specs:
    To get started, use /bug in-game (/devbug if on QA) to auto-create this template. It will even auto-fill some of the required information and open the browser for you. Then take the information that was just saved to your system's clipboard and paste it into a new QA forum post. Thank you bug hunters!
Dismiss Notice
This Section is READ ONLY - All Posts Are Archived

[Info needed] What do I need to do to get you all to address the crashing?

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Barugon, Apr 3, 2018.

  1. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    4/3/2018 7:46 PM
    Title: What do I need to do to get you all to address the crashing?
    Reproduction Rate: 4 times in the last 20 minutes.
    Blocker? Yes.
    Details: The crashing has been worse this release but it's really bad now in build 759. It's not even happening during scene changes, it's while adventuring. The client crashed on me four times just trying to get from my lot to K'rawl.
    Steps to Reproduce: Just play the game.
    User Specs:
    OS: Linux 4.15 unknown 64bit
    CPU: AMD Ryzen 7 1700 Eight-Core Processor (16) System RAM: 32158
    GPU: GeForce GTX 1070/PCIe/SSE2 GPU RAM: 8192
    SotA.Linux.64.759.Date.04.02.18
    Area: Novia_R8_Underground01_01_CrawlToKrul
    Area Display Name: K'rawl
    Loc: (-228.2, -46.0, -373.6)
    Debug: Tm92aWFfUjhfVW5kZXJncm91bmQwMV8wMV9DcmF3bFRvS3J1bHx8KC0yMjguMTUsIC00NS45OTQsIC0zNzMuNjQ1KXwoMCwgMC43NDcsIDAsIDAuNjY0KXw4OS4zNDQxNXwyMC4xNDc2M3w1LjU0NDM4
     
  2. Lazarus Long

    Lazarus Long Avatar

    Messages:
    651
    Likes Received:
    1,947
    Trophy Points:
    93
    Gender:
    Male
    Location:
    New Britannia
    Lexie likes this.
  3. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

    Messages:
    1,151
    Likes Received:
    1,843
    Trophy Points:
    113
    Gender:
    Female
    Please also note as from the banner here. Crash reports are auto sent in
     
    Lexie likes this.
  4. Lexie

    Lexie Bear Queen

    Messages:
    839
    Likes Received:
    2,899
    Trophy Points:
    93
    @Barugon Unfortunately "Just play the game" isn't quite enough to make this happen. Many including myself are playing for hours at a time. But we want to stop this from happening to you. Just keep in mind there are so many variables here and troubleshooting will be needed. We cannot repro on a linux machine.

    Please check out Laz's link and also note there several anti-virus programs out there that are not liking in-game map at the moment. I'd just to make sure nothing was quarantined by mistake, to start.
     
  5. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    1. This is on Linux.
    2. There is no virus program running.
    3. The crashes are, as far as I can tell, random.
     
  6. Feeyo

    Feeyo Avatar

    Messages:
    1,491
    Likes Received:
    2,172
    Trophy Points:
    113
    Location:
    Aelasar’s Forest
    What do you see in dmesg after the crash? See if your kernel is OOM and kills the SotA process.
     
    liz_the_wiz likes this.
  7. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    I upgraded a bundle during the livestream and just claimed the rewards. The window came up telling me that I have a lot deed, house and basement to upgrade and when I clicked OK, the client crashed.
    User Specs:
    OS: Linux 4.15 unknown 64bit
    CPU: AMD Ryzen 7 1700 Eight-Core Processor (16) System RAM: 32158
    GPU: GeForce GTX 1070/PCIe/SSE2 GPU RAM: 8192
    SotA.Linux.64.760.Date.04.04.18
    Area: BasementSceneDungeonKeep_Arena
    Area Display Name: Keep Stone Arena Basement
    Loc: (41.0, 0.0, -24.3)
    Debug: QmFzZW1lbnRTY2VuZUR1bmdlb25LZWVwX0FyZW5hfHwoNDEuMDQ5LCAwLjAwNSwgLTI0LjI5NSl8KDAsIC0wLjk5OCwgMCwgLTAuMDY2KXwtMjQ0LjEzOTd8MzMuNjI1ODN8NS44MTk3Mg==

    @Lexie

    [edit] Restarted the client, opened my bank, turned my chair around to deal with something else and when I turned back the client was gone again.
     
    Last edited: Apr 6, 2018
  8. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    I was just in Britanny, shooting a practice target. Pressed the hotkey to charge up Flurry and the client crashed around the second tick.
     
  9. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    In Blood River Forest, I just had a very long freeze (more than 10 seconds). This usually results in a crash but it recovered and the framerate became very choppy. I tried to quit the client in order to get back to a reasonable framerate and it crashed.
     
    Last edited: Apr 9, 2018
  10. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    Just crashed while skinning an Elder Wolf in Crag Foothills.
     
  11. Lazarus Long

    Lazarus Long Avatar

    Messages:
    651
    Likes Received:
    1,947
    Trophy Points:
    93
    Gender:
    Male
    Location:
    New Britannia
    @Lexie

    The solution I pointed to has been updated.
    While I THOUGH it was working my machine has continued to crash since my posting.

    I have updated it to let folks know it IS NOT A solution.

    Laz
     
    Barugon likes this.
  12. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    Reading the forums while my avatar was standing around in my house... crash.

    [edit] Restart the client, log in, crash.
     
  13. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    Logged off of one account, logged into another account and crashed.
     
  14. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    After moving a couple of POT NPCs, I pressed the key to toggle off decoration mode and the client crashed.
     
  15. liz_the_wiz

    liz_the_wiz Bug Brigade - Bug Hunter

    Messages:
    1,151
    Likes Received:
    1,843
    Trophy Points:
    113
    Gender:
    Female
    @Barugon You have been faithfully posting.

    Can you confirm your kernel and drivers are up to date, have you tried disabling antivirus (with view to maybe altering white lists later), do you have any other games you stress your machine with? eg any chance something has developed a fault?

    What linux distro is that, have you tried a different kernel? Have you wiped sota and reinstalled?
     
    Last edited: Apr 10, 2018
  16. Alley Oop

    Alley Oop Bug Brigade – Bug Hunter

    Messages:
    7,753
    Likes Received:
    12,641
    Trophy Points:
    153
    i asked this in your nightshade pass framerate thread because i found 4.15 to be much less stable and went back to 4.14. 4.16 was just release 2 weeks ago as well, you could try going either up or down now to see if it helps.

    you also don't list an nvidia driver version number, though you say you upgraded it recently. many games had a problem with 390.25, so i stayed on 384 until 390.42 came out.
     
  17. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    I'm using Fedora 27. The kernel version is 4.15.14 and the Nvidia driver version is 390.48.
     
  18. Lexie

    Lexie Bear Queen

    Messages:
    839
    Likes Received:
    2,899
    Trophy Points:
    93
    @Barugon
    As noted previously, we really do we have to narrow things down to figure out what is going on here. What steps have you done to attempt to resolve this? Have you tried a re-install of the game yet? A full run down of everything that has been attempted is required as part of the detective work. Even if it didn't work, it is information we can use as knowledge. This is not a widespread issue across all linux users and we have been responding as much as possible, whenever you had made a new technical related thread.

    The situations you described above do not repro any crashes on our linux machine. So unfortunately, it doesn't help us make any progress. We want to help you make a breakthrough here so you can play normally. I am sure it is beyond frustrating to keep crashing like that.

    Edit: And if possible, please keep it to one thread if you can - at least if it is happening within the same release. Otherwise a new thread is kind of like starting from scratch.
     
  19. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    I'll try that.
     
  20. Barugon

    Barugon Avatar

    Messages:
    10,603
    Likes Received:
    17,125
    Trophy Points:
    153
    Gender:
    Male
    The other thread is a frame-rate issue in a specific scene (Nightshade Pass) and I can reproduce that every time by simply going there.