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[Known]TOWN GONE....nothing in the bank

Discussion in 'Release 39 Bug Forum' started by Belladonna Rose, Feb 23, 2017.

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  1. Belladonna Rose

    Belladonna Rose Bug Hunter

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    Seems with this patch our town has been purged.....so nothing here but wagons, docks, banker and town crier. Went to the bank and NONE of my stuff is in the bank. WTH.
    The govenor was told our town would not be affected YET...here i stand in an empty town
    WHO do i talk to about this
    I am on Discord if anyone has an answer just ping me
     
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  2. Selene

    Selene Avatar

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    What town is it?
     
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  3. Belladonna Rose

    Belladonna Rose Bug Hunter

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    Silverston...nested pot in Kingsport
     
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  4. Belladonna Rose

    Belladonna Rose Bug Hunter

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    Govenor got a standard email. Basically changed his name and purged the whole town....he talked to them and they said they wouldnt do anything.....and now its all gone.....but my stuff should of gone into the bank regardless
     
  5. Roycestein Kaelstrom

    Roycestein Kaelstrom Avatar

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    @Belladonna Rose, do you see anything on the global level of the bank?

    According to Instruction 29, Silverston has a new owner. From what I've been told, changing town name, ownership, town location will cause town wipe because essentially, they will be provisioned a new town and delete the old one.

    @Sannio, would you please shed some light into this? Rebuilding the town and re-decorating the houses are one things, but losing all the stuff would prevent people from starting over as well.
     
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  6. 2112Starman

    2112Starman Avatar

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    That happened to me once when they were about to move my PoT, was not a big deal. Report it to them. They fixed mine by next small patch. It had something to do with the process they go through.
     
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  7. Serafina

    Serafina Portalarian Emeritus

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  8. Sean Silverfoot

    Sean Silverfoot Avatar

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    We cleared everything the day before our upgrade in Tenakill. But yes, all should go to the owners banks is my understanding.
     
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  9. MrBlight

    MrBlight Avatar

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    Lol! Yea theres no way that they wont go back and bank everything you had. That would just be stupid. If Rufus decided to change names and it cost my guild everything, there would be suuuch an outrage lol.
    Im sure they will do a refresh.
     
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  10. MrBlight

    MrBlight Avatar

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    Loss of hundreds to thousands of dollars over a town afjustment or change? Yea the starting over part wouldnt happen for those players heheh theres no way thats not a bug
     
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  11. Belladonna Rose

    Belladonna Rose Bug Hunter

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    Thanks all they are working on it
     
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  12. DarkStarr

    DarkStarr Executive Producer Moderator SOTA Developer

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    We are incredibly sorry this happened. It was an unfortunate side effect of the change in database architecture associated with the magic movers. We will recover all of the items but unfortunately the town has been wiped and all the items will go to the banks.

    We will be compensating everyone who lives in those towns and will be contacting them privately about that.

    Again we are so very sorry that this has happened.
     
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  13. Ludger

    Ludger Avatar

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    Same issue with Painted Caves. Denied has not come online yet. Just letting the devs know. I have been in the caves and all housing is gone. My bank in Painted Caves has none of my housing items and no banks outside of the caves.
     
  14. Attenwood

    Attenwood Portalarian Emeritus

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    Thank you for reaching out. We are aware of this additional case, and have have reached out to Denied directly.

    Again, we apologize profusely for this inconvenience.
     
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  15. Sean Silverfoot

    Sean Silverfoot Avatar

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    So a good lesson here is one can never be too safe. Now with magic movers in folks will have a backup to use for rebuilding.

    Have all you tenants make backups via magic mover, then wipe the town your self the night before. Heck I even picked up all the town deco and that's never fun!
     
  16. Denied

    Denied Avatar

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    just as a heads up to everyone in here, looks like the items get dumped into the property manager window, NOT the bank! but they arent gone.

    there is not a current default shortcut for property manager window, so the only way to open it is to go to the window selector!

    Cheers

    Denied
     
  17. Grimbone

    Grimbone Bug Hunter

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    I just tried to go to Rifts End and the POT is now gone. I had items in the bank at the POT. Anyone else not see Rifts End?
     
  18. Attenwood

    Attenwood Portalarian Emeritus

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    Rift's End's location was requested to be changed for this release.

    "- Location change (island in water between Northwood and Blood Bay - maybe at 202.41, 11.5, 330.42, with boat off shore near Northwood - around 186.77, 40, 328.15)
    - Interconnections (with Northwood and Blood Bay) "
     
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  19. Xenar

    Xenar Avatar

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    There is a map in the r39 instructions showing the new location. We moved it to be able to connect with some other places, as indicated in the r39 instructions.
     
  20. Coral

    Coral Avatar

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    Arx Draconis homes and pavilions disappeared between 10:00am and 10:45am eastern. Town owner (Dragons) says he knows nothing about it. Items from the properties are not in the bank.
     
    Last edited: Feb 24, 2017
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