Meretz site not available since Sunday, June 28.

Discussion in 'General Discussion' started by Paladin Michael, Jun 29, 2020.

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  1. Paladin Michael

    Paladin Michael Bug Hunter

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    RIP 20 tickets for chance of winning a Shogun Lighthouse ...
     
  2. DavidDC

    DavidDC Programmer Moderator SOTA Developer

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    Website is back..
     
  3. Lained

    Lained Avatar

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    As is the app.
     
  4. Jikininki

    Jikininki Avatar

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    It’s working for me again now.
    No July sweep though yet
     
  5. Paladin Michael

    Paladin Michael Bug Hunter

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    Great - we may win again ... ;)
     
  6. Apollo31

    Apollo31 Avatar

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    Seems to be back up. Just got my potion,
     
  7. Paladin Michael

    Paladin Michael Bug Hunter

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    @Elgarion, Do you know if the raffle for the Shogun lighthouse was done - even though the server was down?
    I assume it will be done automatically?

    Has anyone already received a notification?
     
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  8. Elgarion

    Elgarion Community Manager Moderator SOTA Developer

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    You'll have to contact the Meretz guys for that. We don't receive feedback on the raffles, winners or status (other than working out future promotion items).
     
  9. Paladin Michael

    Paladin Michael Bug Hunter

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    I have, @Elgarion.
    No answer until today.
    However - they have to inform you (Catnip Games) about the winner, because the prize has to be transferred via in game mail by Catnip Games :)
    That's the way it worked in the past - I don't believe they have access on sweepstake items and send out prizes?
     
  10. Elgarion

    Elgarion Community Manager Moderator SOTA Developer

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    Please continue to contact them. If whatever process they're using for delivery is not working, they should contact us.
     
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  11. Paladin Michael

    Paladin Michael Bug Hunter

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    I do ;)
     
  12. Paladin Michael

    Paladin Michael Bug Hunter

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    I sent a second request today to let us (or Catnip Games: Chris or Elgarion) know if the winners were drawn for the June sweepstakes.

    @Elgarion: The former process was, they informed the winners on their website.

    So it happened to me, I won last August and had no idea about it. There was no information via the Meretz app.

    When I logged on to the Meretz site months later, I got the information on the screen that I had won.
    After that I had to write to Chris about the prize to get it.

    And unfortunately, at that moment the prizes were awarded as heritage items (although at the time of winning they were not advertised as such ...)

    The process could be communicated more clearly with meretz or the winners should be named on the SotA site and won items should be sent automatically.

    Let's see if we get a response from Meretz soon :)
     
  13. Paladin Michael

    Paladin Michael Bug Hunter

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    Still no answer after 2 requests ...
     
  14. gtesser

    gtesser Avatar

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    What about July's winner? And what is August's drawing tickets? I am not giving up on this after 2 years of buying tickets, I am hoping someday I will win something.
     
  15. Jikininki

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    Looks like there will be no sweep for August, as it's half way through the month and none has been posted.
     
  16. ena23

    ena23 Meretz Rep

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    Hi everyone, this is Eric, one of the founders of the Meretz app. Unfortunately, my partner (and software developer) has decided to leave Meretz. Without getting into the business drama, I was hoping he'd keep the SotA sweepstakes going since all of you, the players, have been so supportive of the app. As this sadly isn't the case, I'm now looking for a developer who can assist me with the Meretz app, including continuing the SotA sweepstakes. I am absolutely planning on keeping the app going and reigniting the sweeps. I will also identify the winner for July and let the great folks at Portalarium know so they can reward the winner appropriately. I hear and completely understand the frustration voiced in this forum, and elsewhere. I'm with you 100%. I also see this as an indication that the concept behind the app is compelling. This, in addition to your loyalty and engagement, drives me to keep the Meretz app going. I'll continue to work hard and plan to stay in touch more frequently. Thank you again for all the support. I can't tell you how much it means to me.
     
  17. Graemalkyn

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    Not sure if better to post here or make a new one, but my Meretz app is stuck on the loading screen again.
     
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  18. Grimbone

    Grimbone Bug Hunter

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    @Elgarion @Chris this thread is 3 months old now, last communication by the 3rd party vendor/partner/whoever on August 18th. This issue should have been resolved by the 3rd party vendor/partner/whoever in 1 or 2 weeks at the most (and that's pushing it). Can we get a final resolution to this please?
     
  19. Sean Silverfoot

    Sean Silverfoot Avatar

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    Interesting, I had no issue getting potions thru the app.
     
  20. Browncoat Jayson

    Browncoat Jayson Legend of the Hearth

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    Looks like their security certificate expired 4 days ago, which is locking up the app on several devices. You may have to click through warnings to get to their website directly. It still works, but not ideal.

    However, by the same token, the site is out of date. The Topiary Keep Dragon Statue that *should* be on sweepstakes is not. Same thing happened last month. The only one listed is the Ornate Greenhouse 3-Story Row House that ended in July.

    I don't know if @Elgarion or @ahtraddis have any other information for us.