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[Resolved] Crash immediately after entering my PoT Dracheninsel (787/789)

Discussion in 'Critical Issues (Blockers, Performance, Crashes)' started by Senash Kasigal, Jan 18, 2019.

  1. Senash Kasigal

    Senash Kasigal Avatar

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    1. Title: Crash immediately after entering my PoT Dracheninsel
    2. Reproduction Rate: 100%
    3. Blocker? YES
    4. Details: My Client crashes after entering my PoT Drachenfels and first change of perspective of my Avatar. I was able to login over Overworld and immediately click the boat to my ather PoT Drachensumpf. There I could run around without crashes. Checked with two accounts. Atm I reinstall the QA Client for further testing.
    5. Steps to Reproduce: Enter PoT Dracheninsel and change perspective of your Avatar.
    6. User Specs: Win 10 Pro 1803, 32 Gb Ram, i7-4790K, nVidia GTX 1080ti OC 417.35
     
  2. Senash Kasigal

    Senash Kasigal Avatar

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    Addendum:

    Reinstalled Cliend, Entered the Overworld, run around, ok
    Entering Spite (Docks), Client Crash after I can see my Avatar and before I can walk a step.

    Logged in again on Overworld, run around, entered Port Graff, run around, all ok, leaving Port Graff, run on Overworld around, all ok, entered Spite (Docks), Client Crash after changing perspective of my Avatar, lost interest in testing
     
  3. FrostII

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    01/18/2019 13:35
    Title: Attempting to reproduce @Senash Kasigal 's issue with crashing when entering both Drachenfels and Spite (Docks).
    Reproduction Rate: Could not reproduce.
    Blocker?
    Details: Went to Spite (Docks) using Tele to Zone scroll, landed in Spite at the docks with no incident.
    Then took the boat to the overworld and came back via local destinations again to the docks with no incident.
    I did this 4 times and even ran around Spite - all without incident.
    I then went to Drachenfels and entered, ran around and changed perspective (by perspective I'm assuming zooming in/out or going into 1st person with the V key).
    No issues here.
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12) System RAM: 16296
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.QA.Win.64.789.Date.01.18.19
    Area: Novia_R5_City_Spite
    Area Display Name: Spite
    Loc: (151.1, 36.0, 268.6)
    Debug: Tm92aWFfUjVfQ2l0eV9TcGl0ZXx8KDE1MS4xMDIsIDM2LjAxNSwgMjY4LjU1NCl8KDAsIC0wLjU1NywgMCwgLTAuODMxKXwzMC4wMDQ2OHwyMy44NzA5OHwzLjky
     
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  4. Senash Kasigal

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    Will check it after our Guild Event.
    It was with Build 787. Current Build is 789?
     
  5. FrostII

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  6. Senash Kasigal

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    Now with Build 789:

    Constant CC at 98/99% when trying to enter PoT Dracheninsel
    Spite: CC after entering the Scene at the Docks. Nothing changed.
    Overworld, Port Graff: Ok
     
  7. Senash Kasigal

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    I can enter my PoT Drachenfels now, Build 790, but at some locations the game always crashes.
     
  8. Jaesun

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    With a fresh install of SotA.QA 0-790 explored the town of Drachenfels. I was not able to have any crashes while exploring the town.

    01/20/2019 08:24
    Title:
    Reproduction Rate:
    Blocker?
    Details:
    Steps to Reproduce:
    User Specs:
    OS: Windows 10 (10.0.0) 64bit
    CPU: Intel(R) Xeon(R) CPU E5-1620 0 @ 3.60GHz (8) System RAM: 16303
    GPU: NVIDIA GeForce GTX 1080 GPU RAM: 8079
    SotA.QA.Win.64.790.Date.01.19.19
    Area: POT_forest_metropolis_01_template/Drachenfels
    Area Display Name: Drachenfels
    Loc: (-318.9, 64.8, 336.5)
    Debug: UE9UX2ZvcmVzdF9tZXRyb3BvbGlzXzAxX3RlbXBsYXRlfERyYWNoZW5mZWxzfCgtMzE4LjkyNSwgNjQuODE0LCAzMzYuNDcpfCgwLCAwLjE1OCwgMCwgMC45ODgpfDE4LjI4ODU1fDI3LjgzNDIzfDEyLjMxOTk5
     
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  9. Feeyo

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    So the crashing has to do with a corrupted update file??
     
  10. Jaesun

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    I think what is happening is older installs might have some corrupt files. Doing a un-install and full install seems to fix these crashes. At least it has so far for me?

    EDIT: Oh I see what you mean. Could the update be corrupting some files? That’s possible.....?
     
    Last edited: Jan 20, 2019
  11. Feeyo

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    Yeah, as a lot of users are having the crashing issue.
     
  12. Jaesun

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    But not everyone. Though, for the people not having this issue, did they do a full install or an update. That I’d assume we could then determine this?
     
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  13. Senash Kasigal

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