SotAns, can you help with gift issue?

Discussion in 'General Discussion' started by Epona, Nov 1, 2015.

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  1. Epona

    Epona Avatar

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    This issue seems a little trite to bother Portalarium Support with. I know they have their hands full so I hope one of you can help me. I tried to buy myself a gift, the Tall Ivy Covered Stone Fence. It appears as an item on my account page but it's not showing up in my bank. At the end of the item it says Pending and Resend.

    Any hints? I ordered it in September and still haven't succeeded in retrieving it. :oops: :rolleyes:

    I'll be happy to buy you a pint or two if you can help. :D

    [​IMG]
     
  2. 4EverLost

    4EverLost Avatar

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    There was another thread somewhere where it was said, your bank is too full so it's just not showing. Empty it out and there it was? There was also something about gifting it to yourself so you wouldn't have to do that.
     
  3. Browncoat Jayson

    Browncoat Jayson Legend of the Hearth

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    If it says Resend, then you bought it as a gift and you never claimed it from the email. Click resend, enter your email address, and then check your mail. There will be a link in the email to click, and when you do there will be a message about claiming. Click to claim it, and it will appear in your Account as an item.

    Just FYI, it's not necessary to buy a Gift for yourself, unless you have multiple accounts. Normally, just "Get this Item" instead. Gifting is for sending it to another account.
     
  4. Kara Brae

    Kara Brae Avatar

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    Agree with Jayson - it sounds like you didn't claim it on the receiving end.
     
  5. Earl Atogrim von Draken

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    SotAns....i like the termn.
    Beside: What Kara and Jason said ^^
     
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